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Cingular Update
By JLP | November 9, 2005
I called Cingular today and they agreed to waive my overage fee. YIPPY! It took some persuading but eventually the rep (a very nice guy) took away all the fees. I told him that my cell phone was my ONLY available phone for almost a month. I also told him that I had never gone over my minutes in the 18 months that I had been their customer. Anyway, they dropped the extra fees and I was quite happy. It pays to check things out. It also pays to be nice as long as you can. Save the anger for when it is really necessary. We’ll call it “JLP’s Common Sense Tip of the Day.”
Topics: Budgeting | 6 Comments »
November 9th, 2005 at 5:48 pm
If you have Cingular, maybe you can switch to a plan with Rollover. You’dve built up quite a buffer if you never used all your minutes for 18 months. Of course, it doesn’t really matter if you got the charges waived…but if you ever go over again for something non-disasterous, it might be good to have those minutes saved up.
November 9th, 2005 at 7:03 pm
Most customer service representative have to deal with a number of angry people each
day, when you act civil and nice they try harder to help you.
November 9th, 2005 at 9:32 pm
Yeah, I would’ve thought that you would have quite a cushion from the Rollover mintues. Don’t they offer that on every plan?
November 10th, 2005 at 2:10 am
Hey you are so right about the benefits of organization as applied to rebates.
Thanks for your thoughtful comment on my site.
I love your quote on this page from Brian Tracy about self-discipline.
(It speaks to that same issue of organization and rebates.) I have two of Tracy’s books and they are very helpful.
I’ve posted a longer reply to your comment on my Frugal Duchess site.
Thanks for stopping by. I like your site and I will provide a link.
ciao.
shr
November 10th, 2005 at 9:44 pm
I totally agree to saving the anger for when necessary. I know if I talk with a customer, if they are calm and understand that
I am trying to help them and that I am not the source of the problem, I am more inclined to do all I can to help that customer.
November 10th, 2005 at 10:08 pm
Nice job. A quick call saved you quite a bit of money. It always pays to
call and try if you feel you have a legitimate reason to have fees waived.
Companies won’t always do it, but a lot of time they will and it’s better
to have that money in your pocket than theirs.