Comments on: Tax Cut

By: Gayle

Gayle — Sun, 08 Feb 2009 19:31:02 +0000

Guys,

I just bought Taxcut Standard for 09 from our local dollar store. This is not a ‘try it’ disk and all about the sleve seems legit. Has anyone had problems with cutrate Taxcut?

By: Brian H.

Brian H. — Wed, 04 Feb 2009 19:34:34 +0000

I am having a similar problem. The software does not find any errors with my returns, but when I attempt to efile it tells me there is some sort of error and to hit next and try again or try again later. I have used two different computers so it is a software issue. Tech support could not help. I have use Turbo tax in the past with great success. I really wish I would have continued to do so. The only reason I use the software is so I don’t have to mail in the form.

By: Susan S

Susan S — Fri, 30 Jan 2009 05:00:46 +0000

It looks like 2008 Tax Cut Software is doing the same thing this year. I tried to e-file the return several times after fixing errors” and the IRS is still rejecting the file. The website is still no help in terms of customer service. Looks like TaxCUT has done it again. This is the 5th year I have used this software. I even tried to e-file for free on the TaxCut website and it said I could not file it because the IRS was still updating forms in the middle of February 2009. What is going on?? Looks like I may be going to Turbo Tax next year.

By: John

John — Wed, 26 Mar 2008 21:40:02 +0000

I’ve used TaxCut exclusively to e-file for the better part of a decade. I have always found it easy and intuitive. However, this is not the case this year! First it rejected my return and gave me a vague reason, and didn’t take me to the mistake. I only got it corrected after going to irs.gov and reading the instructions for the form myself. Once getting past that, it accepted my return for e-file. A day later, there was a message that my return was rejected. No reason. I tried going to their “live-chat”, which turned out to be a computer, to get an answer. No dice. Their link for help on “Rejected e-file returns” does not work. I live overseas so calling is very inconvenient. So, for the first time in almost ten years, I am mailing a hard copy of a return. It’s TurboTax next year for me!

By: Michael

Michael — Mon, 17 Mar 2008 03:11:45 +0000

I used turbotax before with no problems. This year I made the mistake of using Taxcut. I had the same problem with the e-file and got the run around. I would describe taxcut as a waste of money and time. IT TRULY SUCKS.

By: Matt

Matt — Thu, 28 Feb 2008 20:11:54 +0000

I had a similar experience to Jo. I e-filed my return and within 15 minutes got an email from HRB that my return was rejected (it was vague about who rejected it, I don’t think the IRS rejected it within 15 minutes of filing though). Bringing up the program gave no indication of why or how it could be fixed. I did online chat with a rep that evening, he was very abrupt and not at all helpful. Just kept giving me a code to delete some form that wasn’t in the list. The next day I chatted with a different rep who was much more helpful, we found the form that needed to be deleted (didn’t have any info on it, so it wouldn’t file it). Neither of us could find any way to delete it. He also told me that there was no work around for e-filing a second time, I would have to mail my return. While researching the error I had found that TurboTax is offered free to State Farm customers. I filed my return through TurboTax with zero trouble, and would have saved $45 if I had done it first. I had used TaxCut in years past, but won’t use it again. I second that it was too buggy, too hard to correct errors, and wouldn’t let me e-file a second time even though there is no way the IRS rejected the return in 15 minutes (through TurboTax it took about 9 hours for the IRS to accept the return).

By: Jo

Jo — Wed, 13 Feb 2008 08:23:38 +0000

I just got off the phone earlier with tech support, and got no satisfaction at all. My federal return was rejected, and when I went to the site to find out why, it wouldn’t tell me, just told me I would have to mail my return, after paying for the deluxe package! The technical support person I finally reached said she could help me fix the errors, then re-file the return for me. Sounded great. The first error was too many digits in a zip code, but it really wasn’t, I had entered the correct number. She told me to delete all the w-2 info and re-enter it anyway, then save and quit and sign in again to fix the “error”. Then we tried to go to the next error, a “0″ somewhere that should be deleted, and I guess she just got tired of talking to me, she just said not to worry about it since we didn’t locate it, just do save and quit and sign in again. She then told me I would not be able to re-file, because once the federal return had been rejected, the IRS would not allow me to e-file! This is after she clearly told me I would be able to e-file if we fixed the “errors”, which as far as I could tell were not real errors, but problems with the program. I had a lot of problems and glitches while using the program this year, and felt uncomfortable about filing with it, but double-checked the information myself carefully and did several error checks before submitting it. So now I have wasted my money on a flawed program and am very upset, but she said there was no way I could get a refund even if I did not ever file. I need my refund much sooner than 5-7 weeks, that’s why I e-filed in the first place! This lady was very hard to understand, and I got the impression she didn’t understand me very well either. She did tell me I could file with some other company and the IRS would accept my return, it just wouldn’t accept a return filed through Tax Cut. Makes no sense to me, and I will not be using TaxCut ever again. I have used it and been happy with it for several years, but it just didn’t feel like the same program this year, too many bugs, too hard to correct errors.

By: efile

efile — Thu, 16 Aug 2007 03:21:38 +0000

I bought 2006 TAXCUT Premium with 1 federal & 1 state efile at no additional charge. I have the key code. When I click on File tab after completing the federal and state returns, there is no option to enter the key code for the free efiling. I just see 2 options – one is to deduct efile fee from refund amount and the second option is by credit card.

Please reply regarding where to enter the key code to get the free efiling.

By: Kent W.

Kent W. — Mon, 26 Feb 2007 00:01:12 +0000

David, I filed with TaxBrain this year and had a great experience. I am a small business owner doing my taxes without a CPA for the first time this year. There was not a single question that stumped the livechat folks I dealt with at TaxBrain. All in all, a very easy experience that makes me wonder what I was paying my CPA for all those years.

By: David

David — Fri, 23 Feb 2007 21:24:37 +0000

I like Taxcut, but I had a puzzler that has baffled tech support. Simply put, you must indicate a rollover as the destination for an IRA distribution in order to avoid taxes on the distribution. TaxCut in the interviw says to attach a note indicating that the distribution was rolled over. However, they cannot tell me how to indicate this in an efile. I am on my 4th support person, including a supervisor, and they cannot seem to give me an answer.