By JLP | July 11, 2006
I’m a wee bit ticked off right now.
As you know, my daughter pulled three keys off my laptop last night. I ordered a new keypad last night and received a confirmation email stating that I would get next business day delivery. COOL! We are leaving for vacation on Saturday so I everything would be fine. Then I find out that the ESTIMATED SHIP DATE IS AUGUST 4TH! What the heck?
Normally, I wouldn’t care about this. I mean, it is my fault that I left my laptop in a place where my daughter could get to it. My beef with HP is the fact that THEY DIDN’T MENTION that the part was out of stock and on backorder when I placed the order. And, to top it off, my credit card has already been charged.
I swear that CUSTOMER SERVICE is dead!