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Emigrant Direct’s Website is Down
By JLP | July 24, 2006
The blogoshere is buzzing about Emigrant Direct’s website being down. This is bad news for them and for those who need to access their accounts right now. I’m sure it is nothing major but one would think that they would at the very least have some sort of message alerting visitors as to what is going on. Makes me happy that I went with GMAC Bank when I was looking for a bank.
Topics: Banking | 19 Comments »
July 24th, 2006 at 7:18 pm
From what Emigrant told us they are having a major security change and they are going to be down for the weekend. I got email and a mailing on this. They are also going to raise the rate to 5.15.
July 24th, 2006 at 9:26 pm
They are definatly the sketchiest of all the major interest givers. I think they are in a bit over their heads. When I had to email them to let them know their “Withdraw” links were not being displayed properly, I knew I was taking my chances.
July 24th, 2006 at 9:27 pm
Yes, Mark, that’s right. But they also promised that the site would be back up at 9AM today (Monday) and yet the site has been unstable/unreachable all day long.
July 26th, 2006 at 10:40 pm
I still can’t access my account… no response to my email after a day. I called during their phone hours and got a recording they were closed. I will likely close my account ASAP.
July 27th, 2006 at 6:46 am
I guess everthing is working now since the bitchin’ has stopped? My account worked fine from Tuesday on. Guess you boys haven’t been through a major IT upgrade before.
July 27th, 2006 at 12:43 pm
According to Ms. Nicole Clark, supervisor at Emigrant Direct, she suggested that under the Internet Explorer tools bar, 1) Click “Internet Options”; 2) Click the “Advanced” Tab; 3) Insert a check mark in the “Disable script debugging” box.
I was able to use my work computer to schedule a transter out of my ED savings account into my external account. I will check the settings on my home computer later today.
Ms. Clark has restored my confidence w/ ED as she fulfilled her promise to get back to me on the same day that I called.
July 27th, 2006 at 6:04 pm
I am also worried about this situation… but glad to see that Don had a good experience today. I am still unable to access my account. This AM I was able to log in. It only lasted for about 10 seconds and then I got kicked out of the system. I will try Don’s method asap. Keep the updates rolling.
July 28th, 2006 at 9:24 am
I still cannot get access to my account. i smell a rat in Denmark.
July 28th, 2006 at 10:06 am
I was able to log in this morning. Are you folks going to close your accounts?
July 28th, 2006 at 1:45 pm
I have closed my account with Emigrant Direct. I was unable to make transfers over the past few days. Their customer service is woeful and inept. I was told on numerous occasions that someone would call back with an update on my problem. They should stick to bricks and mortar and steer clear of internet banking. Dreadful experience!
August 1st, 2006 at 5:18 am
Do we have some sort of legal recourse sice we don’t have access to our money?
August 1st, 2006 at 6:12 am
August 1st, 2006 7:11am EST
I still cannot access the website, does anyone have their customer service number?
I believe I will close the account.
August 1st, 2006 at 11:49 am
I still cannot access the account. This is borderline criminal.
August 2nd, 2006 at 5:51 am
August 2nd, 2006 7:00 am EST
I can now access my account, however, no interest has been paid for July and my statement for July is not available yet. I called customer service yesterday and was told interest would be paid same day, it was not.
I have opened an account with HSBC and will move the $$ as soon as the account is authenticated.
August 4th, 2006 at 12:55 pm
It’s been all day now and I still cannot access the site fully, it either partially comes up, or just times out entirely. Completely unacceptable.
November 24th, 2006 at 11:12 pm
Their customer service is non-existant. The website was down and they didn’t bother notifying me.
I decided to transfer my money back to BofA but it said my transfer was rejected! Wow….
Going to call them on Monday, get my money out and close the account.
August 3rd, 2007 at 3:12 pm
EmigrantDirect is down again… (08/03…4PM EST.)
Anybody knows their contact no. or email id?
August 17th, 2007 at 5:31 pm
After problem with Countrywide is Emigrant Direct safe or the problem will shift to these banks too??????????
September 26th, 2007 at 9:39 am
Ironically, I found this page looking for more info on why GMAC’s website is down (Sept. 26, 2007).