Comments on: Papa John’s Let Us Down! http://allfinancialmatters.com/2006/11/06/papa-johns-let-us-down/ A personal finance blog dedicated to discussing such topics as budgeting, asset allocation, 401K, IRA, cash flow, insurance, financial planning, portfolio management, and other areas in personal finance. Sat, 11 Feb 2012 20:32:19 +0000 hourly 1 http://wordpress.org/?v= By: WearyTraveler http://allfinancialmatters.com/2006/11/06/papa-johns-let-us-down/comment-page-1/#comment-40943 WearyTraveler Mon, 06 Nov 2006 21:45:25 +0000 http://allthingsfinancialblog.com/2006/11/06/papa-johns-let-us-down/#comment-40943 I've had a couple of pizza deliveries run late. I called to question status and the pizzas eventually arrived. I, too, received a mailed coupon for a free pizza. Goes to show that when you're unsatisfied, you should let someone know. Otherwise, management may never know that they're making customers unhappy. I just finished reading "Raving Fans" (another of Blanchard's short reads). It makes sense, let the company know how they're living up to or not living up to your expectations. I’ve had a couple of pizza deliveries run late. I called to question status and the pizzas eventually arrived. I, too, received a mailed coupon for a free pizza. Goes to show that when you’re unsatisfied, you should let someone know. Otherwise, management may never know that they’re making customers unhappy.

I just finished reading “Raving Fans” (another of Blanchard’s short reads). It makes sense, let the company know how they’re living up to or not living up to your expectations.

]]> By: Maria http://allfinancialmatters.com/2006/11/06/papa-johns-let-us-down/comment-page-1/#comment-40921 Maria Mon, 06 Nov 2006 21:24:54 +0000 http://allthingsfinancialblog.com/2006/11/06/papa-johns-let-us-down/#comment-40921 I don't know if this is a local thing (Maryland) or nationwide; we ordered from Pappa Johns and called in to complain how late our order was. Although there wasn't anything the driver or the manager would/could do at the time we got a coupon in the mail about a week later for a free pizza. Maybe you'll get something for your troubles. I don’t know if this is a local thing (Maryland) or nationwide; we ordered from Pappa Johns and called in to complain how late our order was. Although there wasn’t anything the driver or the manager would/could do at the time we got a coupon in the mail about a week later for a free pizza. Maybe you’ll get something for your troubles.

]]> By: JLP http://allfinancialmatters.com/2006/11/06/papa-johns-let-us-down/comment-page-1/#comment-40887 JLP Mon, 06 Nov 2006 19:39:06 +0000 http://allthingsfinancialblog.com/2006/11/06/papa-johns-let-us-down/#comment-40887 Sam, I think you are right. I can't imagine any manager instructing the driver to pick up a pizza from one customer and deliver it to someone else. Heck, they don't even do that in a restaurant. Sam,

I think you are right. I can’t imagine any manager instructing the driver to pick up a pizza from one customer and deliver it to someone else. Heck, they don’t even do that in a restaurant.

]]> By: sam http://allfinancialmatters.com/2006/11/06/papa-johns-let-us-down/comment-page-1/#comment-40884 sam Mon, 06 Nov 2006 19:31:02 +0000 http://allthingsfinancialblog.com/2006/11/06/papa-johns-let-us-down/#comment-40884 Sounds more like a bad experience with a driver that screwed up and tried to fix it in a way that made the situation worse rather than better. I don't think you should indict the whole corparation for the bad decision of one employees. Of course, if things like that happened more than once or twice, I would change that opinion. Sounds more like a bad experience with a driver that screwed up and tried to fix it in a way that made the situation worse rather than better. I don’t think you should indict the whole corparation for the bad decision of one employees. Of course, if things like that happened more than once or twice, I would change that opinion.

]]> By: Single Ma http://allfinancialmatters.com/2006/11/06/papa-johns-let-us-down/comment-page-1/#comment-40879 Single Ma Mon, 06 Nov 2006 19:04:46 +0000 http://allthingsfinancialblog.com/2006/11/06/papa-johns-let-us-down/#comment-40879 Ugh! That's terrible. Papa John's must be getting too big for their britches. I had a <a href="http://singlemomandmoney.blogspot.com/2006/09/good-customer-service-reports.html" rel="nofollow">terrible experience</a> with them recently too. Management "tried" to make up for it, but I'll never forget. http://singlemomandmoney.blogspot.com/2006/09/good-customer-service-reports.html Ugh! That’s terrible. Papa John’s must be getting too big for their britches. I had a terrible experience with them recently too. Management “tried” to make up for it, but I’ll never forget.

http://singlemomandmoney.blogspot.com/2006/09/good-customer-service-reports.html

]]> By: savvysaver http://allfinancialmatters.com/2006/11/06/papa-johns-let-us-down/comment-page-1/#comment-40800 savvysaver Mon, 06 Nov 2006 17:01:48 +0000 http://allthingsfinancialblog.com/2006/11/06/papa-johns-let-us-down/#comment-40800 I've never like Papa John's anyway, but that story is disgusting! I’ve never like Papa John’s anyway, but that story is disgusting!

]]> By: John Wilks http://allfinancialmatters.com/2006/11/06/papa-johns-let-us-down/comment-page-1/#comment-40791 John Wilks Mon, 06 Nov 2006 16:27:40 +0000 http://allthingsfinancialblog.com/2006/11/06/papa-johns-let-us-down/#comment-40791 Yuck! That's horrible. That's like the 5 second rule multiplied by 1000. Yuck! That’s horrible. That’s like the 5 second rule multiplied by 1000.

]]>