Comments on: I Hate Calling Customer Service! http://allfinancialmatters.com/2006/12/04/i-hate-calling-customer-service/ A personal finance blog dedicated to discussing such topics as budgeting, asset allocation, 401K, IRA, cash flow, insurance, financial planning, portfolio management, and other areas in personal finance. Sat, 11 Feb 2012 20:32:19 +0000 hourly 1 http://wordpress.org/?v= By: Matt http://allfinancialmatters.com/2006/12/04/i-hate-calling-customer-service/comment-page-1/#comment-51439 Matt Mon, 04 Dec 2006 21:12:26 +0000 http://allfinancialmatters.com/2006/12/04/i-hate-calling-customer-service/#comment-51439 I've always been amazed at how bad some companies customer service is; good service is the best and easiest way of keeping customers. I’ve always been amazed at how bad some companies customer service is; good service is the best and easiest way of keeping customers.

]]> By: Greg R http://allfinancialmatters.com/2006/12/04/i-hate-calling-customer-service/comment-page-1/#comment-51422 Greg R Mon, 04 Dec 2006 18:49:32 +0000 http://allfinancialmatters.com/2006/12/04/i-hate-calling-customer-service/#comment-51422 B of A Customer Service needs to read Harry Beckwith's "Selling The Invisible," at bare minimum. B of A Customer Service needs to read Harry Beckwith’s “Selling The Invisible,” at bare minimum.

]]> By: eR0CK http://allfinancialmatters.com/2006/12/04/i-hate-calling-customer-service/comment-page-1/#comment-51416 eR0CK Mon, 04 Dec 2006 17:33:57 +0000 http://allfinancialmatters.com/2006/12/04/i-hate-calling-customer-service/#comment-51416 I used to work for Commerce Bank's customer service. Not sure where you're located, but they currently service the NY/NJ/PA/DE/DC area. While working there, getting the customer on the phone was always the top most priority. Seldom did any of our customers hold for five minutes. To add to Ry's list: Monday morning - bad time to call Thursday evening - bad time to call Tuesday morning - worse then Monday morning I used to work for Commerce Bank’s customer service. Not sure where you’re located, but they currently service the NY/NJ/PA/DE/DC area. While working there, getting the customer on the phone was always the top most priority. Seldom did any of our customers hold for five minutes.

To add to Ry’s list:
Monday morning – bad time to call
Thursday evening – bad time to call
Tuesday morning – worse then Monday morning

]]> By: Ry http://allfinancialmatters.com/2006/12/04/i-hate-calling-customer-service/comment-page-1/#comment-51410 Ry Mon, 04 Dec 2006 16:46:35 +0000 http://allfinancialmatters.com/2006/12/04/i-hate-calling-customer-service/#comment-51410 Having worked in a customer service enviroment for the past 6 years, I can tell you that Monday morning is the worst time to call. Having worked in a customer service enviroment for the past 6 years, I can tell you that Monday morning is the worst time to call.

]]> By: wapnbp http://allfinancialmatters.com/2006/12/04/i-hate-calling-customer-service/comment-page-1/#comment-51406 wapnbp Mon, 04 Dec 2006 16:01:24 +0000 http://allfinancialmatters.com/2006/12/04/i-hate-calling-customer-service/#comment-51406 I'm with you on big company poor service - to add insult, the pre recorded message from BofA tells you how wonderful that there service is and requests that you complete a customer satisfaction survey - BofA has just merged with another large financial co. hence some of their customer service problems -= I would be willing to pay a small fee to get access to REAL customer service - human who speaks english and knows how to solve problems!!! I’m with you on big company poor service – to add insult, the pre recorded message from BofA tells you how wonderful that there service is and requests that you complete a customer satisfaction survey –

BofA has just merged with another large financial co. hence some of their customer service problems -= I would be willing to pay a small fee to get access to REAL customer service – human who speaks english and knows how to solve problems!!!

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