Comments on: UPS “Mail Innovations” – What the?… http://allfinancialmatters.com/2007/01/31/ups-mail-innovations-what-the/ A personal finance blog dedicated to discussing such topics as budgeting, asset allocation, 401K, IRA, cash flow, insurance, financial planning, portfolio management, and other areas in personal finance. Thu, 24 May 2012 17:31:52 +0000 hourly 1 http://wordpress.org/?v= By: travis http://allfinancialmatters.com/2007/01/31/ups-mail-innovations-what-the/comment-page-2/#comment-461453 travis Fri, 16 Dec 2011 02:27:08 +0000 http://allfinancialmatters.com/?p=1544#comment-461453 Walmart shipped all my other stuff and I had it within 3-7 or so days and they broke everything up into 20 different packages. They waste boxes and packaging so bad... putting tiny stuff in huge boxes. Anyways, they decide to ship the most expensive thing of my 2 orders totaling 225.00 or so with UPS Mail Innovations. All the cheap things are here right away but this was going from Illinois to Wisc (one state) and it's been since the 9th and it's the 15th and all they did is send it to ST Paul which to me seems out of the way. Now they are saying expect it on the 21st. Another 5 shipping days for half a state. To me it sounds like a cheap version of UPS. Like USPS Media Mail which is cheap to ship but is slow. Well, this seems slower than that. Walmart shipped all my other stuff and I had it within 3-7 or so days and they broke everything up into 20 different packages. They waste boxes and packaging so bad… putting tiny stuff in huge boxes. Anyways, they decide to ship the most expensive thing of my 2 orders totaling 225.00 or so with UPS Mail Innovations. All the cheap things are here right away but this was going from Illinois to Wisc (one state) and it’s been since the 9th and it’s the 15th and all they did is send it to ST Paul which to me seems out of the way. Now they are saying expect it on the 21st. Another 5 shipping days for half a state.

To me it sounds like a cheap version of UPS. Like USPS Media Mail which is cheap to ship but is slow. Well, this seems slower than that.

]]> By: Steven http://allfinancialmatters.com/2007/01/31/ups-mail-innovations-what-the/comment-page-2/#comment-458807 Steven Mon, 01 Aug 2011 07:40:53 +0000 http://allfinancialmatters.com/?p=1544#comment-458807 I was going to skip over commenting here, but I see some pretty new posts so I figure I'd jump in. My company ships about 95% of its products through a UPS:MI competing service. The process is exactly the same. I didn't read every comment, but for some of the earlier posts, it is definitely a cost-cutting measure. However, if a seller is switching you from UPS shipping to UPS:MI when you legitimately paid for UPS, I'd call them out on that; it's definitely not the same service. As for UPS:MI and some of its competing services, it's not perfect. Make note, there's two levels of every service. There's a MI service that will truck the package to the distribution center and there's a slightly more expensive MI service that flies it. You won't be able to tell what the shipper used (aside from the shipping time). Also, the shipper can choose whether to include full tracking (continues to track through USPS) or partial tracking (tracking ends once it is handed over to USPS) Aside from this, we have a pretty high delivery rate of 98%. With about 96% of our packages being delivered within 3-4 days. As mentioned, it's not perfect, but it's with these savings that we're able to pass them on in the sale price. I was going to skip over commenting here, but I see some pretty new posts so I figure I’d jump in. My company ships about 95% of its products through a UPS:MI competing service. The process is exactly the same.

I didn’t read every comment, but for some of the earlier posts, it is definitely a cost-cutting measure. However, if a seller is switching you from UPS shipping to UPS:MI when you legitimately paid for UPS, I’d call them out on that; it’s definitely not the same service.

As for UPS:MI and some of its competing services, it’s not perfect. Make note, there’s two levels of every service. There’s a MI service that will truck the package to the distribution center and there’s a slightly more expensive MI service that flies it. You won’t be able to tell what the shipper used (aside from the shipping time). Also, the shipper can choose whether to include full tracking (continues to track through USPS) or partial tracking (tracking ends once it is handed over to USPS)

Aside from this, we have a pretty high delivery rate of 98%. With about 96% of our packages being delivered within 3-4 days. As mentioned, it’s not perfect, but it’s with these savings that we’re able to pass them on in the sale price.

]]> By: Julie http://allfinancialmatters.com/2007/01/31/ups-mail-innovations-what-the/comment-page-2/#comment-458753 Julie Wed, 27 Jul 2011 13:12:08 +0000 http://allfinancialmatters.com/?p=1544#comment-458753 The worst! I will no longer order anything online if I know it is going to be delivered this way. I am waiting 10 days for something to be delivered. It arrived from UPS to USPS within 3 days and has been sitting at "Mail Sort Facility" for the remainder of the time. At this point if it doesn't arrive today, I will be returning the item to the company I bought it from and will request a refund on delivery charges too. Needed the item for my vacation and it didn't arrive in the promised amount of time. The worst! I will no longer order anything online if I know it is going to be delivered this way. I am waiting 10 days for something to be delivered. It arrived from UPS to USPS within 3 days and has been sitting at “Mail Sort Facility” for the remainder of the time. At this point if it doesn’t arrive today, I will be returning the item to the company I bought it from and will request a refund on delivery charges too. Needed the item for my vacation and it didn’t arrive in the promised amount of time.

]]> By: Steve http://allfinancialmatters.com/2007/01/31/ups-mail-innovations-what-the/comment-page-2/#comment-458610 Steve Tue, 19 Jul 2011 14:12:48 +0000 http://allfinancialmatters.com/?p=1544#comment-458610 Rebecca, Stop the astroturfing. We don't appreciate it when marketers are paid by UPS to post positive comments on blogs. You have too many exclamation points to be honest, and your last sentence really gives you away. p.s. There are 92 comments above talking about poor UPS Mail Innovations service. Rebecca,
Stop the astroturfing. We don’t appreciate it when marketers are paid by UPS to post positive comments on blogs.
You have too many exclamation points to be honest, and your last sentence really gives you away.

p.s. There are 92 comments above talking about poor UPS Mail Innovations service.

]]> By: Larry Twain http://allfinancialmatters.com/2007/01/31/ups-mail-innovations-what-the/comment-page-2/#comment-458548 Larry Twain Wed, 13 Jul 2011 06:12:57 +0000 http://allfinancialmatters.com/?p=1544#comment-458548 I was a shipping associate who worked for Walmart and Target as my key clients. I am hoping to give some lights here instead of just letting people to attack something they do not understand, and to ease the 'fear' instilled by many of the users who happened to be the victim of 'unfortunate' event. UPS MI is not as bad or shady at all, like what the people have mentioned as above. They are reputable company, financially supported by UPS, and a growing division of UPS. Similar services in the industry including FedEx Smart Post, DHL Global Mail etc. 1 thing in common about them - they all uses USPS as final delivery agent. So, don't be surprise when you see your Postmaster gives the mail to you that says UPS MI. So why UPS MI or DHL GM? BECAUSE of US! Yes, we, you, us! We want the Free Shipping, we want the cheap prices, the corporations has no where to cut their margin, so they have to CUT the cost! Several years ago when we American was enjoying our financial stability we spend money like water... so as the corporate. So no one else care about a damn shit for shipping cost. But time is different now. As we want the cheap product, cheap service (free shipping), the corporate has to make a way to make us happy and their share holder as well. So, DO NOT think the managers up above Walmart, or Target, or BestBuy, or your small sellers in ebay are dumb. They know how to analyze cost and effectiveness. If you think UPS MI is going to screw their service and satisfaction level - think again? So why are these corporations surviving - why are ebay sellers blooming? Reality, you want to know their cost: UPS/FedEx = $7 to $12 per package, starts from the very 1st pound of weight. USPS = $4.95 UPS MI = $3.00 Walmart ships 200,000 packages in any single day. The simple cost saving vs UPS/FedEx, is $400,000/day, $12 millions for a month. And now, widen your perspective to all other corporations as well. It is a no brainier to do the math, right? Let's talk about reliability: Check with any shipping insurance provider, and ask them for a quote. Insurance covers the lost, stolen and non receipt. Fact: UPS-MI is cheaper than USPS Means? USPS is a lot likely to lost your package. Even though UPS-MI is utilizes USPS for final mile delivery (they drop to the closest USPS hub or local PO), chances of getting lost in transit is a lot less. So they are somehow reliable than USPS because of the transit network is controlled by your beloved UPS. Service Speed? Here is the fact which I gather through my years of experience: - Back in 2008, I must say that their service is really sucks. - 2010 - 98% of packages delivered in 5 business days. 90% in 4 business days, and 65% in less than 3 days. I was with customer service of these corporations for years and they do not see 'significant' complaints about service between UPS vs UPS-MI. So how do I explain the complaints above? These are the 2% among the multi-millions packages in US mail streams, everyday. And they Google around and found this thread. People are a lot common to complaint rather than compliment. I was about to walk away, but I think my vote counts :) As far as the service is fine, I am not asking for a 1-day service if I have paid for free shipping. I usually wait till 10 days before I gently call or email the company. 99% of my online orders delivers in time. I just got my photobook album from Shutterfly, who shipped using UPS MI and delivered in 2-days, from NC to IL. If you have good experience with MI, raise your vote here. Watch for the barcode, if it starts with '9102' and says MI on the manifest, it is them (or DHL GM). I was a shipping associate who worked for Walmart and Target as my key clients. I am hoping to give some lights here instead of just letting people to attack something they do not understand, and to ease the ‘fear’ instilled by many of the users who happened to be the victim of ‘unfortunate’ event.

UPS MI is not as bad or shady at all, like what the people have mentioned as above. They are reputable company, financially supported by UPS, and a growing division of UPS. Similar services in the industry including FedEx Smart Post, DHL Global Mail etc. 1 thing in common about them – they all uses USPS as final delivery agent.

So, don’t be surprise when you see your Postmaster gives the mail to you that says UPS MI.

So why UPS MI or DHL GM? BECAUSE of US! Yes, we, you, us! We want the Free Shipping, we want the cheap prices, the corporations has no where to cut their margin, so they have to CUT the cost!

Several years ago when we American was enjoying our financial stability we spend money like water… so as the corporate. So no one else care about a damn shit for shipping cost. But time is different now. As we want the cheap product, cheap service (free shipping), the corporate has to make a way to make us happy and their share holder as well.

So, DO NOT think the managers up above Walmart, or Target, or BestBuy, or your small sellers in ebay are dumb. They know how to analyze cost and effectiveness. If you think UPS MI is going to screw their service and satisfaction level – think again? So why are these corporations surviving – why are ebay sellers blooming?

Reality, you want to know their cost:
UPS/FedEx = $7 to $12 per package, starts from the very 1st pound of weight.
USPS = $4.95
UPS MI = $3.00

Walmart ships 200,000 packages in any single day. The simple cost saving vs UPS/FedEx, is $400,000/day, $12 millions for a month.

And now, widen your perspective to all other corporations as well.

It is a no brainier to do the math, right?

Let’s talk about reliability:
Check with any shipping insurance provider, and ask them for a quote. Insurance covers the lost, stolen and non receipt.

Fact: UPS-MI is cheaper than USPS
Means? USPS is a lot likely to lost your package. Even though UPS-MI is utilizes USPS for final mile delivery (they drop to the closest USPS hub or local PO), chances of getting lost in transit is a lot less.

So they are somehow reliable than USPS because of the transit network is controlled by your beloved UPS.

Service Speed? Here is the fact which I gather through my years of experience:
- Back in 2008, I must say that their service is really sucks.
- 2010 – 98% of packages delivered in 5 business days. 90% in 4 business days, and 65% in less than 3 days.

I was with customer service of these corporations for years and they do not see ‘significant’ complaints about service between UPS vs UPS-MI.

So how do I explain the complaints above? These are the 2% among the multi-millions packages in US mail streams, everyday. And they Google around and found this thread. People are a lot common to complaint rather than compliment. I was about to walk away, but I think my vote counts :)

As far as the service is fine, I am not asking for a 1-day service if I have paid for free shipping. I usually wait till 10 days before I gently call or email the company. 99% of my online orders delivers in time. I just got my photobook album from Shutterfly, who shipped using UPS MI and delivered in 2-days, from NC to IL. If you have good experience with MI, raise your vote here. Watch for the barcode, if it starts with ’9102′ and says MI on the manifest, it is them (or DHL GM).

]]> By: Rebecca http://allfinancialmatters.com/2007/01/31/ups-mail-innovations-what-the/comment-page-2/#comment-457362 Rebecca Fri, 29 Apr 2011 23:32:22 +0000 http://allfinancialmatters.com/?p=1544#comment-457362 Wow! I just had a really nice experience with UPS Mail Innovations. I was curious when I saw I was getting a package from them, so I googled and found this thread and I was pretty scared about how long my package would take to arrive! But I just wanted to let people know that even though this service seems shady, it isn't all bad! My package was delivered the day after USPS received it, and altogether I got my package in Phoenix a mere four days after UPS Mail Innovations first picked it up from Ohio. Pretty sweet! I'm sorry about the bad service everyone else is experiencing, though. Wow! I just had a really nice experience with UPS Mail Innovations. I was curious when I saw I was getting a package from them, so I googled and found this thread and I was pretty scared about how long my package would take to arrive! But I just wanted to let people know that even though this service seems shady, it isn’t all bad! My package was delivered the day after USPS received it, and altogether I got my package in Phoenix a mere four days after UPS Mail Innovations first picked it up from Ohio. Pretty sweet! I’m sorry about the bad service everyone else is experiencing, though.

]]> By: a2zfgi http://allfinancialmatters.com/2007/01/31/ups-mail-innovations-what-the/comment-page-2/#comment-456376 a2zfgi Sat, 19 Mar 2011 17:11:59 +0000 http://allfinancialmatters.com/?p=1544#comment-456376 Here's one for you. The shipper sends us three items we ordered and he ships two of them via UPS and the last one he requests it goes via UPS 'Mail Innovations' and after waiting for weeks on the item and days on the phone trying to track it nobody knows where out item is at. We've been told that once it hits the Mail Innovations location it could take another 18 to 20 days to be shipped. What the hell happened to our UPS overnight shipment we paid for????????????? We finally contacted the shipper and he agreed (reluctantly) to ship another item. Lo and dam behold, he sent it the very same way again. We told him to ship it to us via FEDEX overnight. The banks put the economy into the toilet and the rest of the country jumps in right behind it. Prices are raised and service get worse. This clearly is NOT the way to ship merchandise. Here’s one for you. The shipper sends us three items we ordered and he ships two of them via UPS and the last one he requests it goes via UPS ‘Mail Innovations’ and after waiting for weeks on the item and days on the phone trying to track it nobody knows where out item is at. We’ve been told that once it hits the Mail Innovations location it could take another 18 to 20 days to be shipped. What the hell happened to our UPS overnight shipment we paid for????????????? We finally contacted the shipper and he agreed (reluctantly) to ship another item. Lo and dam behold, he sent it the very same way again. We told him to ship it to us via FEDEX overnight. The banks put the economy into the toilet and the rest of the country jumps in right behind it. Prices are raised and service get worse. This clearly is NOT the way to ship merchandise.

]]> By: Beastman http://allfinancialmatters.com/2007/01/31/ups-mail-innovations-what-the/comment-page-2/#comment-455476 Beastman Mon, 14 Feb 2011 07:21:41 +0000 http://allfinancialmatters.com/?p=1544#comment-455476 I've had items sent by Fedex that used UPS to deliver and had no problem. My package from Walmart was just shipped today. I HOPE it arrives on time. They are saying Thursday or Friday. I prefer USPS or Fedex because I live in an apartment and am not home when UPS comes. Fedex delivers on Saturday. I’ve had items sent by Fedex that used UPS to deliver and had no problem. My package from Walmart was just shipped today. I HOPE it arrives on time. They are saying Thursday or Friday. I prefer USPS or Fedex because I live in an apartment and am not home when UPS comes. Fedex delivers on Saturday.

]]> By: Jessica http://allfinancialmatters.com/2007/01/31/ups-mail-innovations-what-the/comment-page-2/#comment-455449 Jessica Fri, 11 Feb 2011 18:10:19 +0000 http://allfinancialmatters.com/?p=1544#comment-455449 I'm sorry to hear that I am not the only one with a UPS Mail Innovations horror story. It seems like it's a fantastic company - for the shipper - but NOT for the consumer. (Thank you to the merchant that is not going to use this service after reading these comments!) I just found a UPS Mail Innovations Sucks facebook site - spread the word! I’m sorry to hear that I am not the only one with a UPS Mail Innovations horror story. It seems like it’s a fantastic company – for the shipper – but NOT for the consumer. (Thank you to the merchant that is not going to use this service after reading these comments!) I just found a UPS Mail Innovations Sucks facebook site – spread the word!

]]> By: Gas Detector http://allfinancialmatters.com/2007/01/31/ups-mail-innovations-what-the/comment-page-2/#comment-452386 Gas Detector Mon, 20 Dec 2010 17:05:29 +0000 http://allfinancialmatters.com/?p=1544#comment-452386 well, my mp4 players are all made in China but they perfrom really well ~-' well, my mp4 players are all made in China but they perfrom really well ~-’

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