Comments on: Why Do Companies Take Their Customers For Granted? http://allfinancialmatters.com/2007/02/01/why-do-companies-take-their-customers-for-granted/ A personal finance blog dedicated to discussing such topics as budgeting, asset allocation, 401K, IRA, cash flow, insurance, financial planning, portfolio management, and other areas in personal finance. Sat, 11 Feb 2012 20:32:19 +0000 hourly 1 http://wordpress.org/?v= By: Mighty Bargain Hunter » Roundup for week of 29 January 2007 http://allfinancialmatters.com/2007/02/01/why-do-companies-take-their-customers-for-granted/comment-page-1/#comment-72556 Mighty Bargain Hunter » Roundup for week of 29 January 2007 Wed, 07 Feb 2007 04:31:39 +0000 http://allfinancialmatters.com/2007/02/01/why-do-companies-take-their-customers-for-granted/#comment-72556 [...] All Financial Matters wonders why companies take their customers for granted. [...] [...] All Financial Matters wonders why companies take their customers for granted. [...]

]]> By: Nancy http://allfinancialmatters.com/2007/02/01/why-do-companies-take-their-customers-for-granted/comment-page-1/#comment-72513 Nancy Wed, 07 Feb 2007 02:34:16 +0000 http://allfinancialmatters.com/2007/02/01/why-do-companies-take-their-customers-for-granted/#comment-72513 Just to add to WearyTraveler's very helpful remarks, most magazine resellers on ebay will renew your existing subscription at their auction price. That way your current service will continue uninterrupted (and unduplicated) and you still don't have to pay the ridiculous prices for existing customers. Just to add to WearyTraveler’s very helpful remarks, most magazine resellers on ebay will renew your existing subscription at their auction price. That way your current service will continue uninterrupted (and unduplicated) and you still don’t have to pay the ridiculous prices for existing customers.

]]> By: WearyTraveler http://allfinancialmatters.com/2007/02/01/why-do-companies-take-their-customers-for-granted/comment-page-1/#comment-71456 WearyTraveler Mon, 05 Feb 2007 03:15:26 +0000 http://allfinancialmatters.com/2007/02/01/why-do-companies-take-their-customers-for-granted/#comment-71456 I buy all my subscriptions through ebay. I get my magazine and newspapers through ebay at a substantial savings. Right now, there's a 6 month sub for WSJ that's at $26 and another that's at 31. It may bid up a little more - but it'll still go for under $100. True - they're not always available when you're looking to subscribe for the first time, but if you wait, you're going to find one that's much cheaper. I buy all my subscriptions through ebay. I get my magazine and newspapers through ebay at a substantial savings. Right now, there’s a 6 month sub for WSJ that’s at $26 and another that’s at 31. It may bid up a little more – but it’ll still go for under $100.

True – they’re not always available when you’re looking to subscribe for the first time, but if you wait, you’re going to find one that’s much cheaper.

]]> By: jan http://allfinancialmatters.com/2007/02/01/why-do-companies-take-their-customers-for-granted/comment-page-1/#comment-71323 jan Sun, 04 Feb 2007 19:56:13 +0000 http://allfinancialmatters.com/2007/02/01/why-do-companies-take-their-customers-for-granted/#comment-71323 I have to decide whether or not to re-subscribe to WSJ on a student subscription. It's a great newspaper ...the articles are superbly in-depth, and some of the "Personal Journal" essays and features are good. Of course, the editorial page reminds me of the dinosaur views that the establishment holds, but even WSJ is starting to realize that the Corporate Honchos have had a field day at the expense of shareholders, and is arguing against these megalomaniacal Gods and Goddesses in favor of muted salaries and bonuses. BUT...I don't have time to read two papers (NY Times), blogs, The Nation, The New Yorker, Harper's.... So...today's my decision day. By the way, the student rate is $54 for twenty-six weeks. I have to decide whether or not to re-subscribe to WSJ on a student subscription. It’s a great newspaper …the articles are superbly in-depth, and some of the “Personal Journal” essays and features are good. Of course, the editorial page reminds me of the dinosaur views that the establishment holds, but even WSJ is starting to realize that the Corporate Honchos have had a field day at the expense of shareholders, and is arguing against these megalomaniacal Gods and Goddesses in favor of muted salaries and bonuses.

BUT…I don’t have time to read two papers (NY Times), blogs, The Nation, The New Yorker, Harper’s….

So…today’s my decision day.

By the way, the student rate is $54 for twenty-six weeks.

]]> By: Bobby http://allfinancialmatters.com/2007/02/01/why-do-companies-take-their-customers-for-granted/comment-page-1/#comment-71004 Bobby Sun, 04 Feb 2007 03:13:20 +0000 http://allfinancialmatters.com/2007/02/01/why-do-companies-take-their-customers-for-granted/#comment-71004 Actually I was discussing this same topic with my wife around a specific renewal, Sports Illustrated. I love to get it and have been receiving it for a few years. The started an auto-renewal a few years ago, but this year I plan on canceling and after a short hiatus, renewing with one of their promotions. I figure I can miss a few issues and get a much better price, plus the give-aways. Actually I was discussing this same topic with my wife around a specific renewal, Sports Illustrated. I love to get it and have been receiving it for a few years. The started an auto-renewal a few years ago, but this year I plan on canceling and after a short hiatus, renewing with one of their promotions. I figure I can miss a few issues and get a much better price, plus the give-aways.

]]> By: Peter http://allfinancialmatters.com/2007/02/01/why-do-companies-take-their-customers-for-granted/comment-page-1/#comment-70731 Peter Sat, 03 Feb 2007 12:41:40 +0000 http://allfinancialmatters.com/2007/02/01/why-do-companies-take-their-customers-for-granted/#comment-70731 Hi JLP, After being a customer of the WSJ for more than 5 years, they never gave me a better deal on my subscription...hence I cancel in 2005. The supervisor did not seem to care that I was canceling and they have never tried to get me to join again...I guess I was not worth it, but then, I notice mailing to the neighbors offering subcription rates at substantial savings (as recent as last month)...go figure! Hi JLP,

After being a customer of the WSJ for more than 5 years, they never gave me a better deal on my subscription…hence I cancel in 2005.

The supervisor did not seem to care that I was canceling and they have never tried to get me to join again…I guess I was not worth it, but then, I notice mailing to the neighbors offering subcription rates at substantial savings (as recent as last month)…go figure!

]]> By: Joshua http://allfinancialmatters.com/2007/02/01/why-do-companies-take-their-customers-for-granted/comment-page-1/#comment-70495 Joshua Fri, 02 Feb 2007 22:00:10 +0000 http://allfinancialmatters.com/2007/02/01/why-do-companies-take-their-customers-for-granted/#comment-70495 Hi JLP, Why not redeem some of your frequent flyer miles for a WSJ subscription? Last time I had to burn up some of my miles (or risk them expiring), they had a pretty good deal for the WSJ. I went with The Economist, but to each his or her own. -Joshua Hi JLP,

Why not redeem some of your frequent flyer miles for a WSJ subscription? Last time I had to burn up some of my miles (or risk them expiring), they had a pretty good deal for the WSJ. I went with The Economist, but to each his or her own.

-Joshua

]]> By: English Major http://allfinancialmatters.com/2007/02/01/why-do-companies-take-their-customers-for-granted/comment-page-1/#comment-70486 English Major Fri, 02 Feb 2007 20:59:01 +0000 http://allfinancialmatters.com/2007/02/01/why-do-companies-take-their-customers-for-granted/#comment-70486 This totally makes me wonder how much customers really benefit from ongoing wars for customers from dominant companies. The first reaction seems like it should be "rate war! score!" But I wonder how much better costs and service could be if more energy (and money) were put into satisfying loyal customers than attracting new ones. This totally makes me wonder how much customers really benefit from ongoing wars for customers from dominant companies. The first reaction seems like it should be “rate war! score!” But I wonder how much better costs and service could be if more energy (and money) were put into satisfying loyal customers than attracting new ones.

]]> By: sam http://allfinancialmatters.com/2007/02/01/why-do-companies-take-their-customers-for-granted/comment-page-1/#comment-70483 sam Fri, 02 Feb 2007 20:49:41 +0000 http://allfinancialmatters.com/2007/02/01/why-do-companies-take-their-customers-for-granted/#comment-70483 JLP, Let your subscription lapse for a few months and then join as a new member at the promotional rate. Or find the info elsewhere on the Internet, and say adios to WSJ. Our office subscription to WSJ lapsed, and I don't miss it that much. JLP,
Let your subscription lapse for a few months and then join as a new member at the promotional rate. Or find the info elsewhere on the Internet, and say adios to WSJ. Our office subscription to WSJ lapsed, and I don’t miss it that much.

]]> By: paul http://allfinancialmatters.com/2007/02/01/why-do-companies-take-their-customers-for-granted/comment-page-1/#comment-70427 paul Fri, 02 Feb 2007 16:21:22 +0000 http://allfinancialmatters.com/2007/02/01/why-do-companies-take-their-customers-for-granted/#comment-70427 There is lots of data that shows it costs 10x more to get a new customer than to retain an old one. Unfortunately, companies routinely ignore this and alienate their old customers. Poor business strategy in my opinion. There is lots of data that shows it costs 10x more to get a new customer than to retain an old one. Unfortunately, companies routinely ignore this and alienate their old customers. Poor business strategy in my opinion.

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