Comments on: GMAC Bank’s Website is Down

By: Bill

Bill — Fri, 28 Sep 2007 10:23:26 +0000

A real Verizon tech called me yesterday evening, following up on the trouble ticket I had placed concerning the GMAC Bank access problem. He manually updated the routing table in the DNS server my service uses and access was restored, at least for the time being. We’ll have to see what happens when the router auto-updates the next time. I commented-out the entry I had put in my XP “hosts” file, but left it in place in case I need it again.

The Verizon tech was extremely knowledgeable and very helpful. So often, their CSRs are completely clueless and it’s frustrating to have to deal with someone who knows less about the problem than you do.

By: Joe

Joe — Fri, 28 Sep 2007 02:04:31 +0000

I cleared my browsers cache, and the website works now.

By: technologist

technologist — Thu, 27 Sep 2007 15:45:21 +0000

The problem was not actually with gmacbank.com Their registrar appears to have mistakenly changed their dns servers with dns servers of another company effectively rendering the site unreachable. Even though they fixed it, comcast, time warner, aol will cache that stuff for days sometimes. Nothing to do but wait it out.

By: Randy

Randy — Thu, 27 Sep 2007 15:43:43 +0000

I agree, this is ridiculous. I’m going to look for a different bank.

I was able to access the site to transfer some funds. I had to temporarily set my DNS server to 199.68.81.81. Instructions can be found here: http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/sag_tcpip_pro_usednsconfig.mspx?mfr=true. Good luck!

By: JLP

JLP — Thu, 27 Sep 2007 15:00:24 +0000

Up until now, I haven’t had any problems with GMAC Bank. I always found their representatives helpful.

Anyway, I’m not planning on moving my money.

By: PJ

PJ — Thu, 27 Sep 2007 14:55:16 +0000

GMAC bank is ridiculous. Their web site is down for more than two days! When I called them, the automatic voice system told me the wait time to speak to a representative was two minutes, but the actual wait time was 14 minutes. Their automatic transfer system had problem and telling me that my external account was invalid. I had to talk to a representative to make a transfer. That representative was ridiculous: He said I should try to transfer by myself not through a representative. How can I transfer when the automatic system had error message? Even I explained him about the situation, he still insisted that I use automatic system. I guess now is the time to switch to another bank. GMAC bank is absolutely the worst bank in America!

By: Bill

Bill — Thu, 27 Sep 2007 14:51:07 +0000

GMACBank most likely switched servers and is using new IP addresses. The new addresses have not yet fully propagated through the DNS system.

GMACBank is still not accessible via my Verizon FIOS account. I have an open trouble ticket with Verizon on this.

For those still experiencing the outage and who know how to add values to their local “hosts” (or “host” in Windoze) table, you can do a temporary fix by adding:

162.39.177.99 http://www.gmacbank.com
162.39.177.100 secure.gmacbank.com

to the table. This worked for me. It’s best to delete these values when the the new DNS values propagate fully however.

By: Nelson B

Nelson B — Thu, 27 Sep 2007 13:33:34 +0000

I haven’t been able to connect to the site since Tuesday afternoon. Need to do an EFT, but over the phone I need to wait until the account is registered. On top of that you can’t talk to customer reps after 9:00 PM eastern time. Wednesday morning customer service said they are going trough a system uppgrade. I had to end up doing a wire transfer from another bank and pay $20 fees. I’m very dissapointed with GMAC.

By: Go Go Go

Go Go Go — Thu, 27 Sep 2007 13:14:02 +0000

Looks like it’s up! (for the time being, anyway — no explanations for the downage so far)

By: Brad

Brad — Thu, 27 Sep 2007 13:12:44 +0000

I guess I’m in the minority. I could access it twice yesterday and again this morning. Haven’t had any problems at all.