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Genie Charges Customers to Ship Faulty Parts
By JLP | October 25, 2007
This just cracks me up.
I recently purchased new garage doors and two Genie garage door openers from Home Depot. I spent $185 per opener, which I thought was expensive. These openers came with remote keypads for easy access from outside. It’s a cool feature and one of the reasons I bought these particular openers. I decided to pay extra to have the openers installed because installing garage door openers is a royal pain in the…
After the doors and openers were installed, I had to program the keypads. It took me a few minutes to figure out the process but I eventually got one of the keypads to work. I never did get the second keypad to work. I called customer service and the rep told me to change out the battery in the keypad. So, I went and bought a 9 volt battery, installed it, and tried to program the keypad again. It still wouldn’t work.
So,…
Today I called customer service again and the rep told me that they would ship me a new keypad. She took my address and then told me that I would be reponsible for the shipping of the keypad. LOL! I said, “That doesn’t seem right to me. I mean I paid $185 for the opener and the keypad not working is not my fault.”
She was nice about it and told me that the warranty states that Genie is not responsible for shipping. What a load of crap! Anyway, she did agree to waive the shipping charge for me one time but told me that I was now in their system and that if I ever had a problem again, I would have to pay shipping costs. I told her, “I hope I don’t have another problem with the openers.”
Had I known this, I wouldn’t have bought a Genie garage door opener. It tells me that they must ship out a lot of parts and they are tired of paying for shipping. Regardless, making customers pay shipping costs to replace defective parts is VERY POOR customer service!
Topics: Rant |