Comments on: Genie Charges Customers to Ship Faulty Parts http://allfinancialmatters.com/2007/10/25/genie-charges-customers-to-ship-faulty-parts/ A personal finance blog dedicated to discussing such topics as budgeting, asset allocation, 401K, IRA, cash flow, insurance, financial planning, portfolio management, and other areas in personal finance. Fri, 25 May 2012 02:50:51 +0000 hourly 1 http://wordpress.org/?v= By: BAS http://allfinancialmatters.com/2007/10/25/genie-charges-customers-to-ship-faulty-parts/comment-page-1/#comment-160678 BAS Fri, 26 Oct 2007 14:21:08 +0000 http://allfinancialmatters.com/2007/10/25/genie-charges-customers-to-ship-faulty-parts/#comment-160678 Yeah that's really stupid of them... But I think a lot of companies TRY to do it. Even on eBay sellers usually end up paying for shipping costs of faulty products because otherwise it will effect their feedback. BAS buildandsucceed.com Yeah that’s really stupid of them… But I think a lot of companies TRY to do it.

Even on eBay sellers usually end up paying for shipping costs of faulty products because otherwise it will effect their feedback.

BAS
buildandsucceed.com

]]> By: The Friday Gathering For 10/26/2007 | Gather Little By Little http://allfinancialmatters.com/2007/10/25/genie-charges-customers-to-ship-faulty-parts/comment-page-1/#comment-160673 The Friday Gathering For 10/26/2007 | Gather Little By Little Fri, 26 Oct 2007 13:43:54 +0000 http://allfinancialmatters.com/2007/10/25/genie-charges-customers-to-ship-faulty-parts/#comment-160673 [...] AllFinancialMatters tells us about a bad customer service story with Genie [...] [...] AllFinancialMatters tells us about a bad customer service story with Genie [...]

]]> By: Patrick http://allfinancialmatters.com/2007/10/25/genie-charges-customers-to-ship-faulty-parts/comment-page-1/#comment-160274 Patrick Thu, 25 Oct 2007 21:42:41 +0000 http://allfinancialmatters.com/2007/10/25/genie-charges-customers-to-ship-faulty-parts/#comment-160274 Wow, what horrible customer service! I agree, I don't think any responsible company should charge customers to ship them a replacement for a faulty part that was faulty when it was purchased!. I would contemplete returning them, but after having paid for the install, I would probably cut my losses and hope they worked trouble free as long as I owned the house. Wow, what horrible customer service! I agree, I don’t think any responsible company should charge customers to ship them a replacement for a faulty part that was faulty when it was purchased!. I would contemplete returning them, but after having paid for the install, I would probably cut my losses and hope they worked trouble free as long as I owned the house.

]]> By: Mrs. Micah http://allfinancialmatters.com/2007/10/25/genie-charges-customers-to-ship-faulty-parts/comment-page-1/#comment-160222 Mrs. Micah Thu, 25 Oct 2007 20:49:32 +0000 http://allfinancialmatters.com/2007/10/25/genie-charges-customers-to-ship-faulty-parts/#comment-160222 We had some people try to charge our business for sales tax on something that we got waived. She argued "Well, we still had to pay sales tax." We argued "But we didn't actually buy it. You gave it to us as part of the contract." I don't know if I would do this as a consumer, but at my job we try to get all stupid fees waived. I feel much better with a corporation and big contract at my back! We had some people try to charge our business for sales tax on something that we got waived. She argued “Well, we still had to pay sales tax.” We argued “But we didn’t actually buy it. You gave it to us as part of the contract.” I don’t know if I would do this as a consumer, but at my job we try to get all stupid fees waived. I feel much better with a corporation and big contract at my back!

]]> By: Money Socket http://allfinancialmatters.com/2007/10/25/genie-charges-customers-to-ship-faulty-parts/comment-page-1/#comment-160023 Money Socket Thu, 25 Oct 2007 17:26:08 +0000 http://allfinancialmatters.com/2007/10/25/genie-charges-customers-to-ship-faulty-parts/#comment-160023 BS! If it's broken why in the heck should you pay for shipping? It's already an inconvenience that you had to call these people up, wait for them to send the part etc. Its another way for companies trying to pinch pennies. They figure you have no other choice. It's not like you're going to say no to the replacement part. The funny thing is most places that do this charge a shipping AND handling fee. Shipping isn't that expensive but the ridiculous handling fees are. Glad you got them to waive it. BS! If it’s broken why in the heck should you pay for shipping? It’s already an inconvenience that you had to call these people up, wait for them to send the part etc. Its another way for companies trying to pinch pennies. They figure you have no other choice. It’s not like you’re going to say no to the replacement part. The funny thing is most places that do this charge a shipping AND handling fee. Shipping isn’t that expensive but the ridiculous handling fees are. Glad you got them to waive it.

]]> By: Brip Blap http://allfinancialmatters.com/2007/10/25/genie-charges-customers-to-ship-faulty-parts/comment-page-1/#comment-159971 Brip Blap Thu, 25 Oct 2007 16:28:40 +0000 http://allfinancialmatters.com/2007/10/25/genie-charges-customers-to-ship-faulty-parts/#comment-159971 I know this wasn't the main point of your post, but before you assume the little keypad is actually broken, there may be a fix. Mine didn't work either, and it turned out it was because the back of the keypad was in contact with the metallic siding on the side of my garage. That scrambled the signal. The exceptionally easy hack to fix it was to attach a small piece of wood, about a half-inch thick, to the wall, then mount the keypad on that. Now it works perfectly. All that having been said, I would be steaming if I were you, too - paying for shipping in this case is just bad business. I know this wasn’t the main point of your post, but before you assume the little keypad is actually broken, there may be a fix. Mine didn’t work either, and it turned out it was because the back of the keypad was in contact with the metallic siding on the side of my garage. That scrambled the signal. The exceptionally easy hack to fix it was to attach a small piece of wood, about a half-inch thick, to the wall, then mount the keypad on that. Now it works perfectly.

All that having been said, I would be steaming if I were you, too – paying for shipping in this case is just bad business.

]]> By: Compounding http://allfinancialmatters.com/2007/10/25/genie-charges-customers-to-ship-faulty-parts/comment-page-1/#comment-159965 Compounding Thu, 25 Oct 2007 16:23:18 +0000 http://allfinancialmatters.com/2007/10/25/genie-charges-customers-to-ship-faulty-parts/#comment-159965 Take them back. BTW, it isn't that hard to install a garage door opener. I did mine by myself, and it took me 15 minutes, including putting the frame up. Get a Chamberlain belt-drive; it is better than a screw drive, and just as quiet. The install process is nice and easy. Build the rail, mount it above the garage door, connect the opener, and bolt it to the supports. Voila! A one person job. Take them back.

BTW, it isn’t that hard to install a garage door opener. I did mine by myself, and it took me 15 minutes, including putting the frame up.

Get a Chamberlain belt-drive; it is better than a screw drive, and just as quiet. The install process is nice and easy. Build the rail, mount it above the garage door, connect the opener, and bolt it to the supports. Voila! A one person job.

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