Good Help Really is Hard to Find

February 13, 2008

BankerGirl wrote an interesting post the other day with some advice for fledgling financial professionals. I particularly liked point #2: No job is beneath you, which reminded me of a recent experience I had at Sears.

On Sunday I visited my local Sears to buy a garden hose. As we were walking into the store I noticed trash everywhere. It looked like we were shopping in a slum. It was horrible. Then, as I walked into the store, there were FOUR employees just standing around doing nothing! Why the heck couldn’t one of them pull his head out of his *** and go pick up some trash?

That’s one my biggest pet peeves in the retail business: people standing around doing nothing. There’s almost ALWAYS something to do (go take a look at the restroom!).

Anyway, sorry to rant. Blame it on BankerGirl!

9 responses to Good Help Really is Hard to Find

  1. Even worse is when they see you need help, and choose to ignore you.

  2. I agree with you completely. And its not just in retail, if you’re there to do a job, at least keep busy — in fact it will probably pass the time quicker and you never know there might be a financial rewards (raise) at the end of it for you.

  3. Thanks for the link!

    I can’t believe how much the quality of service has deteriorated in recent years (I sound like an old lady!). As someone who has spent her career in various segments of the service industry, I am usually pretty patient with service providers, but the situation you explained at Sears is just indefensible.

  4. Great blog guys. This is quite frustrating I will admit. And when you ask them to help it’s like they are doing you a favor. I am an accountant and right now tax season has been just like that. I have had people get refunds of over $11,000 and they complained it wasn’t enough. Or they get refunds of 4k because of EIC and they think they should get more. Alas, I will be blogging about that tonight. Great blog though. Keep up the good work.

  5. You have to love the sense of entitlement that most hourly employees have. They think that just because they show up on time, and feel that they get a low hourly wage, that they can just do put in face time and collect their check.

    Sadly, this is how it works in most places because their managers were the same way. They did their time, had a chance to move up and make a little more money, so they let the same activity slide.

    There is no sense of pride, and all anyone cares about is coming in each day so they can collect a check. There are no incentives for performance, so why clean up that pile of trash? They won’t get a cent more pay or even a pat on the back from their sloth manger, so why bother.

    And God forbid a big corporation have to fire someone for not pulling their weight in the store, they wouldn’t want to be faced with a wrongful termination lawsuit that has no merit, so they just let it continue.

    I’m going to stop now, but there is nothing that annoys me more than retail employees don’t don’t give a s&*(.

  6. on the flip side, how did the garbage get there; how did the restroom get so messy? Although I agree that the booming economy has created a generation or two of lazy, entitled employees, people simply have no personal responsibility either. I agree, there is tons to do and seeing a restroom is a good example; however, I’m always amazed that people simply lack common courtesy or decency like clean up after themselves by throwing garbage in a garbage can or not make a mess out of a public restroom that they wouldn’t do at home.

  7. On the flip side: What happens when two of these employees leave to do some of these “dirty” jobs, the others begin helpiing customers and then YOU need help and there’s no one to help you? You glance outside and see someone picking up trash and think “Now why isn’t he/she in here helping ME??”. I have worked retail in the past and I’ve worked my butt off. The problem isn’t the employees necessarily but managment who dictate where that employee should be and what they should be doing.

  8. Tim,

    While I agree that people need to quit littering I don’t see how this has anything to do with employes being proactive and picking up trash instead of standing around doing nothing.

    Angie,

    In the post I said there were 5 people standing around doing nothing. It would take all of 5 minutes to go outside and pick up trash. My guess is that the manager would be impressed by someone taking the initiative. I too worked retail as a manager and I LOVED it when I didn’t have to tell everyone to do everything.

    You have to think outside the box and quit being scared to work.

  9. “think outside the box”. That phrase alone negates whatever credibility you may have had. Please take your righteous indignation about the slothful, lazy, afraid to work peons who obviously only exist to serve you and stuff it. There is nothing worse than moralizing Calvinists.