By JLP | May 14, 2008
How’s that for a post title?
Last year when we did our kitchen and family room renovation, my wife picked the GE Café Series as her choice for appliances. Everything was installed last October and seemed to work fine except for the dishwasher. Apparantly the dishwasher had a leak that we were unaware of and had been slowly leaking for awhile (how long is anybody’s guess). I never saw evidence of the leak until a couple of weeks ago when I noticed some of the joints in our laminate flooring looked like they were buckling. I figured it was a problem with the way I had installed the floor or thought the kids had spilled something and didn’t clean it up. In other words, I didn’t think much about it.
This afternoon I happened to walk into the dining room and I heard a squishing noise. I stepped down on the spot again and noticed water coming up from underneath the flooring. This is not good. I called my contractor and he an another guy came over and spent about two hours trying to figure out what the heck was going on. I went ahead and started pulling up the laminate flooring to see how much damage had been done. Meanwhile, one of the contractors looked under the dishwasher to see if he could spot a leak. There was no evidence directly under the dishwasher but the cement floor directly under the pantry which is right next to the dishwasher looked wet.
We eventually found out that the dishwasher had been leaking from the bottom of the door. It was a very slow leak so it wasn’t noticeable. Over time, the water took the path of least resistance and traveled down the grout between the tiles and to the threshold between the laminate flooring and the kitchen tile. Over time, the water pooled under the laminate flooring and sat there unnoticed until it got to be so big it had nowhere to go but up through the flooring.
I called the place of business that sold us the appliances and she found a phone number for the GE Answer Center (800.626.2005). I called that number, told the lady my story, and she sent me to the Customer Relations Department (800.386.1215). I then told that lady my story and she told me to call the Electric Insurance department AFTER I have the store’s repair department come out and look at the dishwasher. Unfortunately the store’s repair crew can’t come out until next week. So until then we’re going to have a torn up dining room.
I’m hoping GE will replace everything for us since it was a product default that caused the problem. We’ll see… I’ll keep you posted.
Geez, it’s always something…