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Bozo’s Question of the Day
By JLP | May 15, 2008
In light of my dishwasher fiasco that happened yesterday, Bozo sent me the following email along with his question(s) of the day (highlighted in bold):
I sure hope everything works out with your dishwasher and floor. Pardon my cynicism, but it seems these days the manufacturer blames the installer, the hardware blames the software, the designer blames the contractor, and vice versa. Our solution has been to ONLY go with “turn-key” providers (i.e., design, manufacture, install and maintain) so no matter what happens, you have one point of contact and no finger pointing. We also get all those extended warranties, lifetime if possible.
Nothing is foolproof, I know. We had a “50 year” roof installed with a separate ten year warranty on installation. The roofing manufacturer proceeded to go bankrupt. Thankfully, when the roof began to leak, the installer’s warranty was still in effect. Stand-up guy that he was, he didn’t try to blame the “product” and proceeded to fix the leak at no charge.
So the question for the day might be: “Have you ever had a problem with warranties, where the manufacturer blames the installer, the hardware blames the software, the designer blames the contractor, and/or vice versa? Did you change your buying habits as a result? If so, how?”
I suspect that question will spark a bit of discussion.
Again, nice blog.
Yours,
Bozo
I have to say that so far I have had pretty good luck over the years. In fact, I can’t recall a time when I have had a warranty problem other than the warranty expiring. I can definitely see how something like this could happen as people generally do not like to take responsibility for anything. It’s sad but true.
I do think that we should take Bozo’s “50-year” roof to heart and understand that the warranty is only as good as the manufacturer. Lots of people choose one product over another because of the warranty. However, before you buy something because of the warranty, ask yourself what are the chances that the manufacturer will still be around if and when you have a problem.
What about you? Have you had any really bad experiences with warranties and finger-pointing?
Topics: Question of the Day |