« Happy Birthday, Dad | Main | Harvey Mackay’s Favorite Morals »
Warranties Are Nice But What I’d Really Like is a QUALITY PRODUCT!
By JLP | August 7, 2008
UPDATE: Please read this follow-up post.
When we did our kitchen renovation last year, we purchased and installed a Price Pfister 26 Series Treviso faucet for the kitchen sink. This particular model was around $200 I believe. It wasn’t the most expensive model but it was far from the cheapest. It was installed sometime last October.
Well, it’s ten months later and I’m already having to change out the diverter as there is almost no water pressure (or maybe water flow is a better word for it). The problem is not with the supply lines as I’ve already checked them. It’s also not with the line that goes from the handle to the diverter as I checked it and it flows just fine.
I called Price Pfister’s customer service and the customer service rep told me that they would ship me a bunch of different parts, all of which were covered by the warranty. HOWEVER, the warranty doesn’t cover shipping so I had to fork over $7 to have the damn things shipped to me.
It’s nice that this stuff is under waranty but if the new parts are the same quality as the old ones, won’t I just be changing them out again in another ten or so months? That’s what’s so frustrating about products these days. They’re all made of crap. They engineer them so that they can manufactured cheaply but they don’t consider quality.
If the engineers had to crawl under the kitchen sink to change out a stinkin’ diverter, they’d make a better product! It’s a real pain. We have a deep kitchen sink, which makes it difficult to reach the faucet from below. I managed to get the old diverter off but had to put it right back on because I couldn’t find a replacement at the Lowes. So, I guess I’ll have to wait until next week before we have decent water flow from our kitchen sink.
Would someone PLEASE make a good product so that we don’t need warranties?
Topics: Miscellaneous |