Comments on: Discover Card’s Idea of “Hurricane Relief”

By: Melissa

Melissa — Wed, 10 Dec 2008 03:33:28 +0000

Disover postponed two of my payments due to the hurricane, sent me an emergency card replacement and waived late fees!! Discover is fantastic and very responsive during times of need, all you have to do is call them. Don’t forget, the credit card companies aren’t the bad guys, the dumb ass customers who spend $100 on a haircut and buy your dogs $300 beds should be ashamed of yourselves!! Perhaps people should quit calling your creditors for help, get a second job!!!!!!!!!!

By: Jerald

Jerald — Sun, 12 Oct 2008 04:59:16 +0000

They really do provide relief, they postponed my due date and stoped the interest and gave no fees for a month due to Dolly !

By: Chris

Chris — Mon, 22 Sep 2008 21:54:06 +0000

Helpful, but I think they could have done better. Example, here’s a snip of what USAA is doing for customers who were affected:

* 0% APR for up to 12 months on purchases, cash advances, and balance transfers made by December 31, 2008.
* Late fees/finance charges waived for 90 days (three statement cycles) for accounts in good standing.
* No payments for up to two months with our Payment Deferral program.

https://www.usaa.com/inet/ent_utils/McStaticPages?key=2008_09_Gustav_Offers

By: Julia

Julia — Mon, 22 Sep 2008 04:26:10 +0000

Ah, that makes a lot more sense. That’s what my second post was asking, too.

By: fivecentnickel.com

fivecentnickel.com — Sat, 20 Sep 2008 04:16:18 +0000

Ah, that makes more sense. Yeah, I don’t see any relief in there. They’re offering to be helpful, which is nice, but they shouldn’t call it relief.

By: Seamus

Seamus — Fri, 19 Sep 2008 12:20:33 +0000

Actually, your initial post states the subject as “Hurricane Relief Information’ not Hurricane Relief. It’s all in the wording. The information about getting replacement cards, pins, etc, could be very welcome information for those who have lost more than just power during the storm. Always remember that these companies have first obligation to their shareholders, not their card members.

By: JLP

JLP — Fri, 19 Sep 2008 03:59:01 +0000

Nickel,

Sorry. I should have mentioned that the subject line of the email was “Hurricane Relief.”

By: Stacey

Stacey — Fri, 19 Sep 2008 03:31:58 +0000

They only stated they wanted to “help”; they did not state it would be financially lucrative

However, no one has commented on the one glimmer of hope: “We also have additional services for qualified accounts that may be helpful”

I wonder what those services are(wink!)

I’m a proud Discover Card user since 1988. They should have a cubicle named after me somewhere…We have “earned” (ok, spent our way!) to over $2,000 in rebates during the last 5 years. I esp. enjoy their quarterly targeted 5% bonuses–I just wish they didn’t cap them and then I really could have some fun w/it…

Thanks for the new posts, JLP.

By: fivecentnickel.com

fivecentnickel.com — Fri, 19 Sep 2008 01:45:13 +0000

I just re-read their message. All they said is that they’re willing to help, and then offered emergency PIN numbers, replacement cards, etc. If you left your card behind when you evacuated, or if it was lost amidst storm destruction, I can see this being useful.

By: fivecentnickel.com

fivecentnickel.com — Fri, 19 Sep 2008 01:43:17 +0000

I’m confused. I’m not sure why you’re expecting them to included some sort of “relief” in their message. Did the subject line say something about relief? Or are you just thinking that they should have done something but didn’t? Another alternative would have been for them to do nothing, not even send the e-mail. Would that have been better?