By JLP | October 3, 2008
UPDATE: Please read this follow-up post.
Remember me complaining about our Price Pfister kitchen faucet not even two months ago? To refresh your memory, our faucet had a problem with the diverter. The diverter is a little piece of plastic that diverts the water from the faucet to the hose or vice versa.
Our diverter went out, which caused extremely low water flow. To make matters worse, the faucet was only about 10 months old! I called Price Pfister‘s customer service department (FYI – Price Pfister is owned by Black and Decker) and they were more than happy to send me out a new diverter for “free.” The only thing is, I had to pay $8 for them to ship it to me! I balked at the idea but gave in and said, “Fine. Send me the parts.”
Well, the parts came and I fixed the faucet. Everything was fine and dandy up until about 3 days ago when I noticed that the water flow is steadily decreasing again! It’s starting to act the same way it acted two months ago. Two months! I thought I’d get to use it at least 10 months like I did with the other one. I guess not.
I’m telling you…this product is a piece of crap! Companies really don’t care about their customers. If they did, they wouldn’t make such crap. Never again will I buy a Price Pfister product. Never!