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I Will NEVER Buy a Price Pfister Product Again!

By JLP | October 3, 2008

UPDATE: Please read this follow-up post.

Remember me complaining about our Price Pfister kitchen faucet not even two months ago? To refresh your memory, our faucet had a problem with the diverter. The diverter is a little piece of plastic that diverts the water from the faucet to the hose or vice versa.

Our diverter went out, which caused extremely low water flow. To make matters worse, the faucet was only about 10 months old! I called Price Pfister‘s customer service department (FYI – Price Pfister is owned by Black and Decker) and they were more than happy to send me out a new diverter for “free.” The only thing is, I had to pay $8 for them to ship it to me! I balked at the idea but gave in and said, “Fine. Send me the parts.”

Well, the parts came and I fixed the faucet. Everything was fine and dandy up until about 3 days ago when I noticed that the water flow is steadily decreasing again! It’s starting to act the same way it acted two months ago. Two months! I thought I’d get to use it at least 10 months like I did with the other one. I guess not.

I’m telling you…this product is a piece of crap! Companies really don’t care about their customers. If they did, they wouldn’t make such crap. Never again will I buy a Price Pfister product. Never!

Topics: Rant | 29 Comments »


29 Responses to “I Will NEVER Buy a Price Pfister Product Again!”

  1. Troy Says:
    October 3rd, 2008 at 10:16 am

    diverters sometimes get stuck. just take it out completely. you don’t need one. That is what we did.

    Water pressure is now very high for both faucet and sprayer.

  2. Money Beagle Says:
    October 3rd, 2008 at 11:17 am

    We will probably need to replace our kitchen faucet sometime in the next few months. I’ll keep this information in mind. Thanks!

  3. Joey Says:
    October 3rd, 2008 at 11:56 am

    Ah, the beauty of blogs. Price Pfister will loose money because of this post. On the other hand, they are not alone in making shoddy products. It seems that almost all products made today are designed to fail after a certain period so that you have to buy another one. As an example, if you look at manual can openers, most of them nowadays have one piece of plastic on them. It is the part that connects the turning key to the little wheel. If it breaks, the opener cannot work. It also seems to be the piece of the opener that receives most of the force in the opening process. I can only conclude that they made it out of plastic so that it would break after a certain number of uses and you’d have to buy a new one.

  4. philip Says:
    October 3rd, 2008 at 12:39 pm

    Or that little plastic pieces is there as a failure point to prevent the opener from failing at the handle and cutting your hand open. Then they would have a lawsuit and be screwed. Often times the small piece that fails prevents the entire system from destroying itself.

    Not that I suspect this problem with JLP but it could be there is too much pressure in the system and if that small piece were not failing it would mess up something else that would leak water all over the place. A method that is used in engineering basically is designed to have something leak before a fatal rupture. That way the leak is fixed and you do not have anyone dead.

    That said however, I still agree there is a great lack of quality in many new products and most won’t last as long as older ones. Some of this comes about due to the majority of consumers shopping completely based on price and they have to be competitive, if people would still shop for a good product first then it would not have this problem as bad.

  5. Bobby Says:
    October 3rd, 2008 at 3:13 pm

    Be careful making absolute statements…they ALWAYS come back to bite you in the butt.

  6. Grumble Says:
    October 6th, 2008 at 5:39 pm

    Price Pfister: The pfaucet with the pfunny pfunctionality.

  7. Mike Says:
    October 9th, 2008 at 1:42 pm

    I can understand your phrustration with those phuckers. I thought Price Pfister was a good product too, but wound up replacing my kitchen sink phaucet with a Moen within two years. It’s going on phour years and haven’t had a problem since.

  8. Wayne Says:
    October 20th, 2008 at 9:59 am

    Like most products you buy at your local retail store, the comsumer buys according to price. All manufacturers have to build products that you want according to your demands. If you go to a plumbing professional you will get a pro grade product. Almost all manufacturers make two grade of products, consumer and pro and they are built different. If a pro is going to install it they want to know it will last and thus the manufacturer will ship all repair parts to pros free, no shipping fees. May sound crazy but the price for the pro product has this cost figured in and because you only try to get lowest cost you do get exactly what you pay for.

  9. Steve Says:
    November 23rd, 2008 at 11:53 am

    I just took apart my Price Pfister faucet apart at every junction yesterday to find that I have the same problem with the diverter. The faucet is just over a year old. I have had to replace the soap dispenser twice because it keeps cracking. I whent to the web site and when I enter the product number into the parts search it says that product doesn’t exist(my wife had called them about the soap dispensers) so now I have to wait until tomorrow to call.
    I did not buy the faucet based on price. I felt tha Pf had quality products and this one was not cheap. Searching for parts is how I found this blog.

  10. Paul Says:
    December 26th, 2008 at 2:35 pm

    I have just bypassed the diverter on mine as the spray has never worked, and now, the diverter shuts off the water to the spout. $219.00 is not cheap in any one’s book. If it acts like junk and works like jun, then it is junk.

  11. Mike Hollingsworth Says:
    January 15th, 2009 at 8:30 pm

    I also bought a price pfister with the sprayer attachment, from the time I put it in there was no flow. I already through out the box so I can’t return it to where I bought it. Never again will I buy price pfister, piece of crap!!!!!!!!!

  12. Price Pfister Faucets Guy Says:
    January 29th, 2009 at 8:56 am

    Price Pfister makes two lines of faucets, one that they sell to home centers and retail stores. The other is the Pro Line that they sell to plumbers and select online retailers. The pro line is very good and we highly recommend it.
    I wish Price Pfister would not hurt their image by selling a retail line, they should have at least branded it something else.
    Eric Da Plumber – ie. the Price Pfister Faucet Guy

  13. Carol Consumer Says:
    March 13th, 2009 at 8:04 am

    We bought a Price Pfister kitchen faucet from Home Depot. Just a piece of junk from day one. After shuting off water, it still ran. Had to be on full force for water to actually stay running. And super noisy. And the soap dispenser broke within a month – it just constantly oozed soap after that. Had a terrible customer service experience with them too. No attention to detail. Sending me parts I didn’t even ask for or discuss with them. Took forever to return my money. Will never purchase from them again. Bought a Kohler – very happy now.

  14. George Says:
    March 15th, 2009 at 8:36 pm

    I finally just replaced my Price Pfister kitchen faucet with a Delta. I don’t know if they’re any better but I just couldn’t get the PP to stop leaking. About a week after I installed it it started leaking out of the top and bottom of the main body. PP sent me a new cartridge (single handle type faucet) and the special tool required to remove the retaining ring. All seemed okay until the next morning when I found it had leaked into the cabinet below and all over about 20 square feet of wood floor. Needless to say the floor is ruined and so is the bottom of the cabinet. Pictures and a detailed claim are on their way to PP. Any bets as to whether I’ll get any reimbursement? Bill was over $800 to repair.

  15. Paul Says:
    March 28th, 2009 at 6:21 pm

    Price Pfister has great customer service and have sent me replacement parts free of charge. Their lifetime warranty is true.

  16. z Says:
    April 21st, 2009 at 8:40 pm

    We just bought a home with a new Price Pfister faucet. Poor design. Weighted hose never recoils properly and gets caught under the sink. To make matters worse, the soap dispenser broke after just a few uses and it seems that dozens upon dozens of other people on the web have posted the same problems. I went to Home Depot to get a replacement dispenser and the sales associate was surprised to hear that my PF dispenser stopped working because HIS DID THE SAME. I replaced it with Home Depot’s house brand (can’t remember the name). It appears to be made better with an all-metal upper construction.

  17. JLP Says:
    April 21st, 2009 at 8:45 pm

    Z,

    Thanks for your comment. You should be able to call Price Pfister and get a new dispenser. Tell them you don’t want to pay for shipping.

  18. Phil Says:
    September 26th, 2009 at 8:21 pm

    I bought a PF kitchen faucet because it thought it was a good brand. The price we paid was middle of the road, certainly not the cheapest. The faucet is two and a half years old and we on our third diverter (and fourth soap dispenser). They replace them free, including shipping, because of the lifetime guarantee. But it is a royal pain to change the diverter. Technically easy, but my old bones don’t do well on my back under the sink anymore. Our problem is the sprayer does not shut off. I suspect it is a design issue. I’m sure they’ll keep sending me a new one whenever we call, but, c’mon. It just not right.

  19. Bert Says:
    January 20th, 2010 at 5:57 pm

    Brand new PP kitchen faucet installed. Needs a cartridge replacement for the cold water (haven’t even use the faucet yet!. Defective part. They even offered to send me the hot water one at the same time for free :0) Why? Because they know the parts are defective and are killing 2 birds with one stone. So, a week to wait for the part, pay the plumber again, etc. Do not buy a PP faucet!

  20. Bonita Rogers Says:
    February 18th, 2010 at 8:08 pm

    I bought a PP Contempra kitchen faucet set in 7/09. The soap dispenser didn’t work upon arrival. You can get some soap out if you lift and pump by hand several times. However, this allows soap to overflow on the bottle and leak under the sink – what a mess. However, the real kicker is that the black finish starting coming off the spout in 12/09. I have filed a case with them, but it is a hopeless cause. They do not make black fixtures anymore, so I will have to settle for a different finish and style. This will ruin the looks of my newly remodeled kitchen. Buyer beware!

  21. Jeremiah Says:
    March 13th, 2010 at 3:28 pm

    I bought a Marielle series faucet. I started to loose water preasure, and a short time later the sprayer cracked and it self lost preasure. i just got off the phone with them and told them i was done dealing with them and they can shove their faucet up their @$$. with in five minutes the custoner sevice agent placed an order for a different faucet and is sending one. It will be here in three days.

  22. Pat Says:
    March 23rd, 2010 at 6:59 am

    We recently bought a PP kitchen faucet and it leaked immediately where the hose attaches to the faucet. My son couldn’t reach them by phone as it was always busy and he couldn’t wait on hold for hours. I went on their website and posted my problem. I was required to establish a login to their ‘portal’, which is a blooming nuisance. I don’t know why they can’t just email me directly instead of emailing me to login to their portal to read their messages. They did send me a new unit which also leaks. This was not the cheapest unit but one which goes with my sink and kitchen. I am so disappointed.

  23. Kevin Says:
    June 15th, 2010 at 9:18 pm

    I have replaced the plastic soap dispenser three times in five years. It breaks off at the top and drops the full dispenser to the floor creating a mess. PF will replace it but its no use. I can’t figure out why? They lost this customer.

  24. Sean Says:
    July 15th, 2010 at 8:47 am

    My father-in-law and I both have had the same problem with this POS company. There should be a class action lawsuit for this sort of thing. The faucets are lemons from the start. I will never buy anything from them again. Just terrible.

  25. Robert Says:
    August 22nd, 2010 at 11:24 pm

    Replaced an old Acme faucet with a Price Phister, probably due to clever advertising. Periodically had to take the handle off to tighten the seal to stop the leaking. Finally that didn’t work anymore and we had a steady leak. I took advantage of the lifetime replacement offer. The one they sent is a piece of junk. After one week, the spray hose disconnected itself, and we had a minor flood. I can’t see how it can be fixed, and will head for the hardware store and buy anything but a Price Pfister faucet this time around.

  26. Sherlene Says:
    August 30th, 2010 at 10:01 pm

    I have PP faucets in both of my bathrooms. Last year the flex line blew mid line with the metal seperating and plastic lining inside ripping. I had my pressure checked and it was normal. Now one year later my other bathroom did the same thing flooding my house again. These faucets are the single faucet that has the flex lines attached from the factory. They were both manufatured in 2007 3 months apart. I am asking if anyone else has had the same expierence. I have never expierenced any flex line blowing like that. The insurance company came again and checked the water pressure and it is within the normal ranges.I am thinking it is faulty material..Anyone with the same problem out there?

  27. Mark Wendorff Says:
    August 31st, 2010 at 2:13 am

    Water quit running from my Price-pfister Marielle faucet and sprayer. After an hour of messing with it, I determined that the diverter was bad. I shopped around town, people treated me as if I was crazy. Apparently, Price-pfister quit making them. I found only a few overpriced replacement diverters on line. The diverter is the “T” shaped brass thing to which all the lines attach. I finally got the nerve to take the diverter apart. Remove all the attachments first. It comes apart easily with a cresent wrench. Inside, you will see a white plastic circle with a brass center. From the other end, knock it out with a screw driver. I took it to Ace Hardware. They had an exact replacement for $4.50. I slid it in, replaced the O rings and reinstalled it. Works great. I know this isn’t a review. But if you are going to put out big bucks for this faucet, or already have, then you need to know how to fix it without going ballistic at whatever home improvement center you bought it from. I bought the Marielle to replace a Moen faucet with which I was very dissatisfied. Now, for the review of the Marielle. I like the looks. It works well. But, I probably would not buy another.

  28. Judith Shaffer Says:
    December 15th, 2011 at 2:30 pm

    We too are having problems with Price Pfister kitchen faucet we bought 2 years ago. Within 6 months the water was trickling out of the faucet. They sent me a new cartridge which we replaced. I worked until a few weeks ago. They sent me another cartridge, but it does not work. Water still trickles out of faucet. Going to switch to Moen.

  29. John Says:
    September 11th, 2013 at 11:01 pm

    I wish I would of read this before I spent 165$ on a
    bathtub price pfister that leaked same day I installed it!

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