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I’m Sick of “Rachel From Cardholder Services!!!!!”
By JLP | December 16, 2008
The phone rings. I pick it up and hear the following recorded message that goes something like this (I’m going from memory):
“Hello. This is Rachel from cardholder services. There are no problems currently with your credit card account but it’s important that you act fast in order to reduce your interest rates.”
And then she goes on to say, “Please consider this your final notice. Press 1 to talk to a representative about lowering your interest rates or press 2 to receive no further calls.”
I would LOVE for it to be my final notice but it never is!
I have pressed 2 like 50 million times and I KEEP GETTING THE FREAKIN’ CALLS! I have also pressed one and gotten a rep on the phone and as soon as I mention I want to be taken off their list the woman abruptly hangs up on me!!!!! Talk about frustrating!
I have no credit card debt so they’re wasting their time with me. I’m not a potential customer. It would be to their benefit to take me off their stinkin’ list.
Does anyone know the company behind these calls? What they are doing is illegal but I can’t figure out a way to get to them. I don’t have caller ID and I’m pretty sure it wouldn’t do any good because I’m sure they hide the number.
Do you guys (and gals) get these calls? Surely I’m not the only one!
I think from now on I’m going to press 1 to get to an operator and act all excited about their program and just TOTALLY WASTE THEIR TIME! You know, drag it on for several minutes. The problem with this strategy is that while I’m wasting their time, I’m also wasting mine…
Topics: Rant | 106 Comments »
December 16th, 2008 at 2:38 pm
JLP,
I’ve received similar calls lately and all my caller ID shows is that the call is coming from Florida. I just don’t answer my home phone anymore. People who need to reach me know to call my cell or leave a message on the home line.
December 16th, 2008 at 2:46 pm
I hangup after that silent second it takes for telemarketing computers to connect. If it’s a live person, they call back. Otherwise, no loss. Of course, if my message machine gets to it before I do, no problem, too.
December 16th, 2008 at 3:27 pm
IT IS A SCAM and you should report it. anyways, you should sign up to the do not call list. you can go to FTC website and get the link from there or go to http://www.donotcall.gov
No credit card company would call you like this. They are phishing for information.
If you get a call from your credit card company or someone purporting to be your actual credit card company, I would say thank you, hang up and then call the number on the back of your credit card so you know exactly who you are talking to. I never call any number left over the telephone or internet as a call us back, unless I know that number is valid. I will call a number I know to be a valid one for the company.
You can google the above recording message and you will see many listings for it being a scam. But common sense should tell you that this is a scam anyways.
December 16th, 2008 at 4:12 pm
Seems like a phishing scam, especially the fact that they keep it generic “cardholder services”.
Plus no financial company in their right mind, right now, would be proactively lowering interest rates. They need you to pay and cover those who are defaulting.
December 16th, 2008 at 4:35 pm
I use caller ID and don’t answer anything I don’t recognize. People I know will leave a message. People who got the wrong number will not and telemarketers will not. I know there is a cost associated with Caller ID, but for me its worth paying for, as I know of no other way to avoid these calls, which are a complete waste of my time (which is more important than money).
December 16th, 2008 at 4:42 pm
This is definitely a scam. I got these calls and calls about the warranty on my car expiring.
I did manage to reduce the number of calls. I press “1″ to talk to a person, rather than “2″ to be taken off the list (I doubt “2″ does anything other than hang up). Of course, when pressed, they don’t know which car has an expiring warranty. I tell them that I’ve sold the car (which, incidentally, I have). They take me off the list.
I still get the calls, but instead of several a week, it’s been one every couple of weeks.
You could probably do something similar.
December 16th, 2008 at 4:54 pm
JLP, you wouldn’t believe the timing.
As I was reading your post, I GOT THE SAME CALL. Unbelievable.
December 16th, 2008 at 5:34 pm
I’ve been getting this same thing every few days, timed nicely at about 8:30 AM on days when I was up till four or so working late. When this happens, I wish I could come up with a machine gun that shot through the phone lines
December 16th, 2008 at 6:50 pm
I do the time wasting thing….you are right, I’m
)
also wasting MY time….but to a certain extent, I
consider it a game. Some hints, use a false name,
false everything, in fact…..except a credit card
number. That could be considered fraud, possibly.
When the game winds down, THEN tell them what
losers they are, but don’t curse or get TOO abusive.
(no matter how tempting, or no matter how steamed
you are)
Then log onto the ‘Do Not Call List’ site and report
them.
(I’ve strung along the auto warranty guy for close to half an hour
December 16th, 2008 at 8:00 pm
I get three of these calls EVERY SINGLE DAY!
1) Rachel
2) Car Warranty
3) A Cruise
So one day, I think to myself I would like a cruise so I pressed 1. I got a very rude, ghetto, woman on the phone and asked for her to fax me information…her response, we don’t do that. So, I replied, “You won’t give me written information about purchasing a cruise?” and then I got hung up on.
IF I were a phisher of sorts, I would stick to the email with the fake links to random 50 year old guys who don’t know better.
December 17th, 2008 at 8:35 am
I get these too (in Arizona). I talked to one of them instead of hanging up, told her it sounded like a scam, and she called me a dumbass mother f-er (seriously). So yes, it’s a scam to get your credit card number.
December 17th, 2008 at 9:08 am
My Journey, that is such an ageist comment. Boomers are actually more cautious giving out their information than younger, so-called tech savvy generations.
That being said, seniors are a high-risk group for fraud (people over 70) — but it’s usually phone fraud rather then email fraud they fall victim to. (Proportionally speaking, there aren’t as many seniors online as other generations).
JLP, this is definitely a scam and we’ve been having problems with it up here in Canada too (despite our new Do not call list).
December 17th, 2008 at 10:37 am
What you should do:
1) act interested
2)tell them lies and get the rep exited about doing a balance transfer.
3) let them know you are no comfortable do business over the phone and would like to do some research.
4) get the company name and the name of the rep you are talking to as well as a call back number
5)report it and get some extra cash from the company if you are on the do not call list.
December 17th, 2008 at 10:41 am
Thank goodness for call display. I get about three of these per day, but the number is either 000 etc, 1-800-we-screw-you or simply “no information” – Plus, the ring tone is different for long distance calls.
It’s extremely annoying, though, and I wish some government body can effectively crack down on these obvious scam artists.
December 17th, 2008 at 10:47 am
Report them to the FCC here: http://esupport.fcc.gov/complaints.htm
December 17th, 2008 at 1:40 pm
You can try the good info from comments, above. But it takes time and effort. What I have done is press “1″, set the phone down, and walk away. Waste their time for a little while. Wander back in a minute or so and hang up. Eventually the calls stop.
December 17th, 2008 at 3:12 pm
I’ve had the same calls, but for car insurance. Except I’ve never owned a car….
December 18th, 2008 at 4:34 pm
I just got one from Heather at Card Services…
December 19th, 2008 at 4:25 pm
This is a well-known scam… search Google for rachel card services to see lots more information about how people are trying to fight this. The caller id is spoofed, and you’re wasting your time trying to talk to them.
December 23rd, 2008 at 8:54 am
I love getting these calls at work. I work for the federal government. I always press 1 and inform them who they just called. They always hang up.
January 26th, 2009 at 2:03 pm
I saw this on the internet. Someone may have found their info.
http://www.ripoffreport.com/reports/0/362/RipOff0362841.htm
Account Services,card Holder Services,mershant Service, Credit Card Services
Phone: 866-211-1277
2202 Curry Ford Rd
Orlando, Florida, 32806
U.S.A.
February 2nd, 2009 at 11:09 pm
i friggin hate these calls.!
everyday.
phone company’s don’t seem to care.
does anyone know if you get charged anything for pressing one and talking to a rep?
if not then I’m going to start messing with these people. i will shoot off hard.! thanks, i will appreciate the preceding comments
February 5th, 2009 at 2:15 pm
The ripoff report number, sadly, doesn’t work; or at least doesn’t work anymore.
February 14th, 2009 at 7:59 pm
I keep getting the calls to and I don’t even own a credit card.
There for I don’t have A credit card account.
I told them this when I talked to the rep.
But they still keep calling.
Are they stupid?
as soon as you ask them to take you off there calling list, they call you even more.
February 17th, 2009 at 12:40 pm
I must have gotten these same calls like 10 time and each time I have told them to take my name of the calling list or opt out but they just keep calling. I finally got angry and press 9 to speak to two different people but nothing happened. Just today, 2/17/09, I spoke with one J…a… and he just laugh it off like something is up his you know.
The number that showed up on my caller id is
978-570-2392 but when redialed back, it’s usually busy or blocked.
The next time they called, I will report it as I have registered both my home and cell.
February 18th, 2009 at 11:27 am
I am on all the fed and state no call lists, however, one needs information to report these scam calls. Good luck.
February 18th, 2009 at 3:34 pm
I was able to trick my representative (after 5 million phone calls) into giving me a call back number. I pretended to be interested. Hey if they want to pay their employees to waste time, I will waste it. Anyway, if we light up their 1-800-354-5485 phone number with calls, do they get charged since it’s a toll free? Either way, call them and leave messages for their employees or speak live to someone and just tie up their lines. Maybe they will get the message.
February 18th, 2009 at 3:35 pm
1-800-354-5485 to reach Rache’s staff….light up their phones. Press “0″ and tie up the operators!
February 25th, 2009 at 2:36 pm
We get these same calls as well. A local TV station investigated where these calls were coming from and the address they were able to pull up lead to an address in Florida. When they showed up with their news van, they found an empty building.
This is very interesting to hear the number of people getting these same types of calls. Rachel must be exhausted.
March 12th, 2009 at 8:28 am
I think the name of the company is:
United Debt Solutions
1567 Kingsley Ave.
Orange Park, FL 32073
Their number is (904) 541-3081 but they won’t call you on that number they’ll use (702) 818-2427 or something like that.
March 25th, 2009 at 7:40 pm
I have been getting numerous such calls here in Victoria, BC,, despite listing my number in Canada’s do-not-call registry. I don’t have call display on my landline at home, but when they’ve called on my cell, it says “number unknown”. I also tried pressing 1, and as soon as I said I wanted to talk to a human, the operator hung up on me. It’s a serious pain in the arse.
March 27th, 2009 at 12:18 pm
These people are scammers. I figure any scammer that calls me is fair game. These people are engaged in a criminal act.
The last time, I called the scammer lady an accurate four letter anatomical term, and she freaked.
Bear in mind this is a person attempting to defraud me! I gave her hell, and she hung up on me. Never heard from them again – why should they call to get insulted?
I cannot figure why so many people are so meek and mild when dealing with these scum. You allow this stuff to perpetuate because you’re so damned polite.
Come sit at my feet ‘My Journey,’ I can take you from an arrogant 20-something to 50-year-old curmudgeon.
March 27th, 2009 at 2:27 pm
Well Done 50yearold man. I have done the same thing and sometime it works. I am in Canada and a computer geek told me once that if you repeatedly press # as soon as the computer calls it screws up their automatic dialing system. It doesn’t disable it but it screws them around. Just a little personal satisfaction when dealing with these scum sucking bottom feeders.
March 31st, 2009 at 12:31 pm
I got the following email response from VISA about this:
“From: Mirzadeh, Armin (amirzade@visa.com)
Sent: March 31, 2009 12:56:29 PM
To: [removed]@hotmail.com
Greg,
Thank you for your email. What you have experienced is a known scam that is taking place globally. Moving forward, please disregard all calls that are similar in nature to the one described below. Another option would be to hang up on the call and call your bank and verify whether the call that you received was in fact their doing.
Thank you,
Armin M.
Payment System Risk”
April 24th, 2009 at 11:39 am
We’re getting calls from “Rachel” in Canada too. I keep asking them to place me on the don not call list, but the calls keep coming. So…I also now waste their time. I give them a false name when they ask who am I speaking to? And I string them along for a bit then at the time of MY choosing, quickly (before they can hang up) tell them they have wasted my time, and now I theirs..I am convinced that there is no way to get back at them other than waste their time too..
April 27th, 2009 at 6:42 pm
I seem to get the same calls as well, although I will get a bunch for about a month, then they seem to go away for a few months, them BAM!! They start calling again.
The calls I get RE: lowering my credit card debts seem to be all from Florida, according to my Caller ID, but the Car Warranty calls, OMG!!! They call from all over.
I also noticed that the calls I recieve to ” lower my credit card debt” from FL always have the same area code, ( 407 ) , But the exchange is 000-****, has anyone else noticed that?? makes the call untraceble via web. I have been told that People with VONGAGE and other VOIP are able to utilize this technique.
April 30th, 2009 at 10:47 am
I went through the same robo-Cardholder Services calls, about one a month, from Heather last year. So far this year I’ve gotten three. The last one was today from Rachel.
My only suggestion is to try filing an FCC complaint. Their online complaint form is very easy and quick to fill out. They ask for time of day of call and any other information you have. Maybe with all this information the FCC can do something to find and stop Rachel from harassing us.
May 7th, 2009 at 5:07 pm
i received two rachel calls today – i pressed 9 and when a guy answered explained that i wished to be removed from their call list but there was no option given. He then said “I guess a ‘b— j–’ is out of the question and hung up. unbelievable that they keep getting away with this stuff.
May 8th, 2009 at 4:14 pm
I received the “Rachel” call today while at work. I pressed 9 after listening to the message to speak to someone and asked the woman on the phone for the company information so I could file a complaint on the do not call site. She hung up on me, but I still filed a complaint anyway. If it’s not the “Rachel” call it’s “the factory warranty on your vehicle has expired” call. If telemarketers put as much energy into helping people as they do with harassing and annoying people then they’d be millionaires.
May 12th, 2009 at 11:45 am
I just received a call from “Rachel” and decided to press 9 and ask to be removed from the call list but first, I started asking all kinds of questions like is this for my current card? The Answer was yes. The lady with the funny accent asked me how much I owe and what the intrest rate currently is on my card. I told her if this was for my current account, then she should know. She hung up on me at that point.
May 13th, 2009 at 12:08 pm
I also received a call from the so called ‘Rachel’ this morning. I pressed 9 so that I could talk to a ‘live’ person. A person called ‘Fay’ answered and I asked if she would please take my number off their list, that is all I got to say……she promptly hung up on me! How bloody rude!!! I have reported them to the FTC Bureau of Consumer Protection and would advise anyone else who receives these annoying fraudulent calls to do likewise.
May 13th, 2009 at 6:42 pm
Sprint is my carrier, and I keep getting these calls. My girlfriend has a different carrier and she does not get these calls. Maybe Sprint is the only carrier that has weak enough screening to let these calls through? Other people: post your carrier. If it’s only Sprint customers, maybe this will attract enough negative attention and publicity that Sprint will realize the resources expended to fix this problem is less than the lost revenue they could be making instead of people canceling their Sprint accounts and refraining from ever purchasing anything Sprint-related ever again, and telling all their friends that they should do the same.
May 18th, 2009 at 5:30 pm
As for this number just to inform you I have contacted the admistrator of the company which has the initial number they are not United Debt Solutions and he has informed me that he will assist in trying to end this problem. I'm also in contact with FBI, Florida and FBI Maryland in order to try to put an end to this problem.
May 18th, 2009 at 7:38 pm
I got called from 301-882-9986. Has anyone had there interest lowered or is this just a scan. I pressed 1, but never got a live person.
May 21st, 2009 at 4:35 am
They keep hanging up on me, too, once I get a live person. I think I'm going to do what someone suggested by giving them a false name. I've decided on who it's going to be, too— my husband's ex-wife! She left us with all her credit card bills, this is the least I can do for her…………. right?
May 21st, 2009 at 4:01 pm
Received these calls a couple times per week for the past several months. Despite my repeated requests, they never remove my name. I now have a very loud whistle in my desk drawer and when they call it is always painful!!!!! May not be effective in having my number taken off their list, but they will pay a price moving forward……
May 22nd, 2009 at 8:37 pm
There is only "unavailable" on my caller ID with no phone number. They are getting worse. I have received five calls in the last two weeks. Two just in the last hour. You cannot report anything that does not ahve a number, so just don't answer the phone. If you do not have caller ID, keep a whistle next to your phone and when it is a real person, let the whistle blast! Maybe they;ll quit calling.
May 26th, 2009 at 3:47 am
It never stops. They are now calling from New Brunswick with the same old sorry story line. I guess it will stop when all the fools get scammed. I talk to them, lead them on as much as possible, sometimes give them fake, but reasonable, CC numbers and info. I'll waste their time like they waste mine. It is hard to believe that ANYONE would ever consider doing busines with them
May 26th, 2009 at 3:50 am
Added comment,
Don't bother filing a complaint with the FCC about the do not call list violation.
It's another innefective pork-belly law. They do notthing. Rachel is still calling……
May 27th, 2009 at 2:59 pm
Yeah, I get these too. I thought I'd talk to a rep and ask them to take me off their call list. When I finally did get a woman, and asked to speak to her supervisor…"click". I'm reporting them to my state Attorney General. Maybe that'll cause them some aggro.
May 27th, 2009 at 8:26 pm
I have been irritated by these morons for months now. I'm in New Brunswick, Canada. Most of the time it's Michael from cardholder services on the automated message. I have caller ID and for the first month I kept hanging up on the same #. Finally I got PO'd and pressed the option to be taken off their list. Guess what, that didn't work. Then I talked to a rep to get taken off the list. That didn't work. That evening they called again and I started screaming at them. The fellow I blasted was very polite and said he'd see what he could do. I didn't hear from Michael for a week. Then he called again from a different #. In the last 3 months I have heard from Micheal from 5 different phone numbers with area codes from 5 different states! Is there really anyway to track these jerks down and charge them with harrassment?
June 2nd, 2009 at 3:56 pm
Buy one of those airhorn in a cans. Press one to speak to an agent… once you know you have someone on line…. blast them. Maybe they will take your number off their list.
June 3rd, 2009 at 5:26 pm
I do this, and they continue to call.. at least once a week. I have since reported them to the FCC and the FTC.
June 5th, 2009 at 9:27 pm
I keep getting a call that starts out "This is Michael from card holder services". It goes on to do the sale job on reducing my interest rates on my credit cards. You can press 1 to speak to an agent and 3 to have your number removed from the call list. I have pressed 3 so many friggin times it is just crazy. Twice now I have pressed 1 to try and reason with an agent. On the call today I put on my nicest and friendliest voice hoping that would help but they just hang up on you as soon as they hear you want out. Next time I am going to play along so that I can at least find out the name of the company that is doing this. The caller id on today's call was 720-377-9293 but it just rings busy when you try to call them back.
If one was to get the name of the company and where it is incorporated you should be able to find out the name of the executives and/or board members. Lets find his home phone number and post it for all here (and elsewhere) to start and call him and make like telemarketers. I'm not sure what the legalities of this are but its obvious that he doesn't give a shit about those things anyway.
The way many of these shitheads are getting around the no call list is by originating the call from another country. US companies originating the call from Canada don't have to abide by the US list and vice versa. What needs to happen is to allow persons from both countries to register on both lists. It is time to start and write to our politicians to try and effect change.
The politicians should care about this. It is the down and out people that are getting sucked in on these scams. Persons with a good credit rating and know how to manage their monies don't need a service like this.
June 9th, 2009 at 7:15 pm
I actually played along today and made up a story to get a call back number. I was given 1-800-VISA-911. I am betting that this a fake too. BTW, they needed my number to call me back, but I of course gave them a fake one. I can not wait to have them call me back….
June 10th, 2009 at 9:19 pm
I just heard from "Rachel" with cardmember services, again… – I chose '9' so I could talk to a rep. Gail FINALLY came on the line and I acted like i was interested. I told her i was busy but i needed to call them back at my convenience. Of course, she would not give me a number. As I told her to put me on their "no call list", she rudely hung up on me. The number that I got when i hit *69 was 305-000-8797 – of course a nonexistent number. By the way, that 1-800-visa number has to be a scam! It just does not sound at all like VISA. I have reported this, but of course don't expect any results.
I am a realtor, and I have to check the 'do not call registry' before I make cold calls, or i could face a hefty fine. Why don't these guys get caught? Come on Uncle Sam!!
June 11th, 2009 at 4:04 pm
i am trying to reply to all comments i just confirmed one of the companys this call is coming from —blue harbor financial trevor city michigan—1-866-415-8633—–the girl i talked to said that it is not there company but small sales and solicitation companys that work for them yet she would not give me a number for these call center but said there were two one in georgia one in tampa–but that is all she would give but did confirm that yes–the companies they hire to make the calls and get the business that is does start off with a recording and read back the Rachel recording and she said yes that is how-the companies they hire start off there call. with the rachel pitch So we may not have the exact location of wheere the calls are coming from but i and we know this company is part of the game so why not burn they're phone lines up.
June 11th, 2009 at 6:44 pm
Here is my info on Rachael. I hit the number and played along. I spoke of my fear of scams and the rep identifed the org as DHC Financial Services out of Florida. Phone number is 877-DEBTOK2 Website is http://dhcfinancial.com/ I have filed complaint with the FCC.
June 12th, 2009 at 7:15 pm
Pink Wrote:
Buy one of those airhorn in a cans. Press one to speak to an agent… once you know you have someone on line…. blast them. Maybe they will take your number off their list.
I did that with the Car Warranty people after trying all the other suggestions and even being threatened by the person on the other end of the line. They eventually stopped calling. Time to get a new one for Rachel and the free security system folks
June 13th, 2009 at 12:29 am
How do you know if it is a scam???? Have you ever checked out what kind of work they can actually do for you? I am wondering because they call me too and I can not be sure??? What if they are running a legitimate business?
June 13th, 2009 at 4:40 am
Wow – this sounds like great advice. Sign up for the do not call list, after all that would be the first thing that scam artists would check prior to conducting their scam wouldn't it. Really, do you think scam artists even have access to the do not call list? Do they give a rat's po po?
June 23rd, 2009 at 2:41 pm
877-debtok2 is registered to Lightyear Network Solutions. Lightyear is a large ISP with VOIP support. I suspect that the Rachael calls can be traced back to and are originating from LIghtyear's network.
June 23rd, 2009 at 6:03 pm
Rachel is a sneaky scank. She now is using a program that on the caller ID shows the number as a local call.
June 26th, 2009 at 10:29 pm
I've been hunting for Rachel from cardholder services, without success so far. Check out the Whistleblower blog: http://tinyurl.com/q2xnmd
July 1st, 2009 at 5:22 pm
I'm on the National Do Not Call Registry. I think the
company should be set up as an example. I receive calls
from "Rachel" every couple of weeks. Several times, I
asked to be removed from their list, and was told I was.
The calls continue. Now, when I ask for contact information,
they simply hang up on me. What use is a National Do Not
Call registry if there's no way to identify who's calling
illegally?
July 1st, 2009 at 9:25 pm
I have found 1-866-211-1277 and dhcfinancial.com. I phone and email them everyday. every body should spam or phone with ignorant questions such as how do i light a bbq is rum better than rye will my bot run with no oil. In other words start wasting their time and 1-866#
July 2nd, 2009 at 1:03 am
A police whistle was the choice back in the day. I understand it can break eardrums.
July 3rd, 2009 at 6:43 pm
Just got a call from this outfit today. I asked them to send their proposal in writing. They hung up immediately. I agree–10 to 1 it's a scam!
Jim Goble
Lincoln, NE
July 6th, 2009 at 6:05 am
I thought she said she was Rachel from Cauk Holder Services. When I hit 9 to talk to her, I asked if she has service charges for being a Holder…they hung up.
July 6th, 2009 at 4:14 pm
BY THE WAY!!
for your information, when you press 2, or 7, or whatever number they give you
to not receive further calls, all you are doing is letting them know that they have
reached a valid phone number, and the calls will double or even triple in frequency!!!
July 6th, 2009 at 6:25 pm
I just got ANOTHER one (both phone lines). Caller ID is now showing the call as Des Moines IA (515) 369-5711.
I suggest you waste THEIR time by pressing 9. Have some music or the tele on in the background. They'll keep asking if anyone is there. Yank their chain.
I'm beginning the DO NOT CALL list is a joke. I've reported their Florida number dozens of times. Nothing happens.
YANK RACHEL'S CHAIN!!!
July 6th, 2009 at 6:28 pm
(Typo correction-sorry)
I just got ANOTHER one (both phone lines). Caller ID is now showing the call as Des Moines IA (515) 369-5711.
I suggest you waste THEIR time by pressing 9 to talk with a rep. Have some music or the television on in the background. They'll keep asking if anyone is there, but finally hang-up. Yank their chain.
I'm beginning think the DO NOT CALL list is a joke. I've reported their Florida number dozens of times. Nothing happens.
YANK RACHEL'S CHAIN!!!
July 6th, 2009 at 7:23 pm
I get the same calls, but forget calling back a caller ID umber – they are fake. They go through a service that reports a fake caller ID, like if they called from 212-555-1212 it would read, (this one I actually got from them myself) 305-000-2945 which can not be a valid number. No exchange can be all zeros. When I hit 9, (the one from my call) as soon as someone answered and asked if I was responding to their offer, I said, "I'm responding to a call I got." he immediately hung up on me. He was no fun.
July 7th, 2009 at 12:33 am
I just received a call from cardholder services as well. Mine came from1-877-5426650, which of course is disconnected or no longer in service when you try to call back, I have repeatedly pressed two to be removed, I have pressed one and wasted their time, made up fake info, asked for a supervisor, asked to be removed ect. ect. Nothing works. So I got myself a whistle, today when they called I pressed one, spoke softly, and acted extremely interested, and then blew the hell out of the whistle, the nice lady on the other end asked if I was done yet, I just kept blowing, she hung up.
I then immediately received another call from 00000000000, it was the same lady, she began to yell and curse at me, I asked her to please remove me from their calling list, she told me that she gets paid to call and bother people all day and began yelling and cursing at me again. Apparently they do not like it when you blow a whistle into the phone since she personally called me back.
My advice is every one get an air horn or whistle ect and use it every time they call.
July 9th, 2009 at 4:51 pm
I have been harassed repeatedly by Cardholder Services in violation of Do Not Call. Today, I read the woman at the other end off (but no threats other than reporting them to law enforcement and for violating Do Not Call) in the hope that they might stop.
A few minutes later, a man called me back and began to read me off for abusing “his girl.” I told him that, as they were making harassing phone calls I would speak to her and to him in any manner I chose.
At some point in this heated exchange, he said, “I am going to send somebody to your house to kill you.” I replied, “You have just committed a felony,” at which point he hung up.
This is probably reportable to law enforcement as a terroristic threat.
July 10th, 2009 at 12:42 pm
I got this call today from 305-000-2945 (this time). I have found that they leave you alone for a few months if you talk to a rep. and toss out the DoNotCall.gov reference. Well, today that did not work. When I told the woman that I was registered with DoNotCall.gov she first said, “I don’t know what that is”. When I said “pardon?”, she started laughing at me and told me that DoNotCall.gov is a joke and does not exist, that they can call as many times and as often as they want and there is nothing I can do about it. That’s when I called my local phone company. Their fraudulent call department directed me to the FTC (Federal Trade Commission)and the woman there filed a formal complaint for me. I doubt it will do any good, they’ll call again with some bogus number on the caller ID. It is usually not even a valid number…a bad area code, or an exchange that has not been used for decades. I was called by a local number one time and called my phone company about “Rachel from Cardholder Services” and they told me that exchange was not even in use anymore. I am not sure how they are masking their calls so that they show up as bogus numbers on caller ID, but they are insidious.
July 13th, 2009 at 9:54 am
This is a scam trying to steal you financial information and identity.
July 14th, 2009 at 2:54 pm
The Card Holder Services have called me on both lines a number of times and each time I have asked to not be called as I am on the do not call list. I have reported them each time and it does no good.
We need an ambulance chasinsg attorney in Florida to file a class action harrassemnt action and get us $5,000 per call. Any takers?????????
July 17th, 2009 at 10:54 am
I’m tired of Rachel and other scams. Trying to operate business and get alot of calls that waste my time.
July 24th, 2009 at 5:04 pm
I was as frustrated as most of you, until I decided to look at it as cheap entertainment. When the call comes in, I press 1 to speak to the rep. I then tell them I’m interested in knowing how the program works. I’m usually then asked how much credit card debt I have. I tell them to hold on and I’ll get my statement. I go away for a couple of minutes and if they are still on the line when I come back, I say $100 or $12.95 or whatever hits me at the moment. If they haven’t hung up already, they hang up quickly after that. I’m not saying it’s eliminated the calls, but they are down to about one a week. I was getting five a day.
July 24th, 2009 at 10:06 pm
Regarding the Rachel calls that route me to DHC Financial Services: Great news! I found someone who is willing to get Rachel to stop calling me. Read below:
Dear Mr. XXXX:
I am in receipt of your e-mail below that you sent to Lightyear Network Solutions, LLC (“Lightyear”) regarding the harassing phone calls you have been receiving from 877-332-8652 (877-debtok2). This number does belong to a customer of Lightyear. However, before I contact them about these harassing calls, I will need to know your phone number that is receiving these calls so I can get them to remove it from their predictive dialer. Would you please provide me with this information.
Sincerely,
Linda Hunt
Lightyear Network Solutions, LLC
Director of Legal and Regulatory Affairs
1901 Eastpoint Parkway
Louisville, KY 40223
PH: 502.410.1531
TF: 800.805.8383 Ext. 1019
FX: 502.515.4138
E-Mail: linda.hunt@lightyear.net
July 29th, 2009 at 5:33 pm
Mike (Response # 48) Don’t make up a credit card number. You might just be making up someone else’s real number.
Yeah. I hate Rachel too. Now I just want to punch the number they give and unleash a barrage of swear words at the cheeky s.o.b.’s that give smart-a** answers when I tell them about the do not call violation.
August 4th, 2009 at 2:15 pm
What I would do is to press one, when the person gets on the line blast them with an airhorn; or set your answering machine to record and hold the headset to the microphone and get them with feedback.
August 7th, 2009 at 12:03 pm
I used to get all kinds of calls about getting an auto warranty until I pushed the pound sign 10 plus times once their automated message came on.
Before that, I’d get them several times a week, now lately I’ve gotten none.
But, they seem to have moved to another technique. I get a call with a recorded message saying “This message is for (my name or a totally unrelated name) Please press one if it is..” yadda yada yadda.
So, they’re obviously still phishing for information. Those of you who’ve managed to bollix up their system by pushing # ten times might want to be aware of their new tactic. They just cant get rid of any phone numbers, can they?
August 7th, 2009 at 4:13 pm
I have filed two complaints with the Attorney General, one with the Federal Trade Commission, and one with a friend of mine who is a Cheif of Police. I also sent information about this to FOX News in hopes that they’ll do a story about it. Somebody needs to track these people down, prosecute them, and put them in prison. They are criminals!
August 13th, 2009 at 12:07 pm
got a letter today from my states attorney General asking me if I will cooperate with them in the filin of a complaint against these scum bags. I already know what will happen, I filed a complaint before on another company, same letter and then the follow up letter stated the company had been fined $5000 per incident, had to purchase the do-not-call list, SO you see You also have to do something to follow thru on this. I actually told the basderds that I would do this and they laughed at me. NOW who laughs last?
August 14th, 2009 at 1:48 pm
Here is the phone number for these scam artists: 888-878-1014. If you politely ask to speak to Rachel because you have additional information for her, you can get to these folks and let them have it!
August 14th, 2009 at 5:00 pm
I hate these people. I friggen hate them. They’ve call me twice a day for at least 6 months and it’s really stressing me out. At first I always hung up and didn’t follow the prompts, but they kept calling. Finally, I got fed up and followed the prompt to ask them to remove me from their call back list… They hung immediately hung up. Then again, and again, and again. Finally, I played along and asked the last person to put me through to their manager. What did they do? They hung up. There’s no accountability with these clowns. They don’t respect our privacy and all they care about is getting a sale (or whatever it is that they do). Hell, I don’t even know what they do because I tried to ask someone about it one time, and what did they do? THEY HUNG UP! I hope they all die in a fire. Seriously.
August 22nd, 2009 at 10:03 am
TO BE HONEST WITH ALL OF YOU.. I WORK FOR A COMPANY THAT THE ROBO DIALER RACHEL CALLS… WHEN YOU ASKED TO BE TAKEN OFF THE LIST SOME PEOPLE ARE NICE AND SAY OK.. BUT TO BE 100% HONEST WITH YOU.. THERE IS NO LIST… WE DONT WRITE DOWN THE NUMBERS… WE CANT TAKE YOU OUT OF THE LIST ITS ON A DIALER THAT IS RAN IN ANOTHER STATE!!
August 24th, 2009 at 8:21 pm
Then why does the prompt ask us to press the #8 to be taken off the “list” if said list doesn’t exsist? It all sounds like a colossal load of crap… Honestly.
August 25th, 2009 at 7:20 am
good question, i really dont know why… its a auto dialer and just dials numbers and changes the last digit to every number…
August 25th, 2009 at 7:13 pm
I just got one of these card holder services, somebody, and fed them information they wanted to hear: Several credit cards, high interest rates, etc. When they asked for the apr value on a statement, I told them I didn’t have with it me, but if they gave me a call back number, I’d go rummage through the trash for the old billing statement.
Sure enough, and as we all know, the number they gave was bogus.
August 27th, 2009 at 12:10 pm
Rachel is at it again. She just called me for the 100th time. After filing complaints with the attorney general, the FCC, the FTC, and the Chief of Police to no avail, I am resigned to the fact that I can’t beat these phone terrorists. I give up.
August 28th, 2009 at 11:36 am
This may work for you!
Every time they call, have a loud shrill whistle handy by the telephone. Press the number they give to speak to a representative. When the rep answers, blow the wistle into the phone as loud as you can!
September 19th, 2009 at 8:01 pm
There is virtually nothing that works to stop these calls. I have tried everything possible and they just keep coming at the rate of at least 3 per week for both my home and business phone. I’ve tried to lead them on with my desire to obtain their card but they want all of my personal information without exposing the name of their company or sending me a hardcopy, fax or email of the terms and conditions. They don’t care if you are on the do not call register because they are crooks and the rules don’t apply to crooks. The new robo-call law SHOULD have stopped them but again, they are crooks and they don’t abide by the law. When the recorded message says to press two to have your name removed it connects you to the same operator that you would have gotten had you pressed one so they have no desire to remove you from the list which is just plain stupid because they are not only wasting my time but they are wasting their own as well with these repeated calls. I contacted the Attorney General’s office but they can’t help unless I have the caller ID number from which they are calling and they are using a program to hide their real phone number. I have asked, I have cussed and how I use a coaches whistle and blow it as loud as possible when I’m connected to the crook who is on the other end – I still get the called but I feel a lot better knowing that somebody is going to either get a headache or their ears are going to be ringing for a couple of hours.
September 21st, 2009 at 4:16 pm
Their new number is 888-233-1563. I called and spoke with 2 men who said their company took over DHC Financial a few months ago. They said they stopped the outgoing calls when they took over, and since they acknowledged that the calls are illegal, they denied that they still do them. Both guys acted very surprised, but it was just an act. Again, that # is 888-233-1563……
October 2nd, 2009 at 3:03 pm
seems like what is needed is a weapon to fight these bastards (obviously i was also called again today) (… but i like the whistle too) – for instance, a tap into the phone system when they call that launches a virus through their network and takes them down – how about a Federal action that requires the Phone Co. to provide this weapon – like a *69 type of system – like: *FIRE or whatever – this way after implementing something of this nature Nationally, these companies would ‘know’ that if they call someone they could have their entire network destroyed by anyone who activates it.
- ATTN: SITE ADMIN STAFF –
here’s another thought: above post #89 – states that this person works for one of these companies – and would have the kahones to post here (how helpful and arrogant – they think they can’t be caught) – get this persons IP number – turn it into the FBI – so they can track them down and get this person to reveal the company and location – and take them down! act quickly please admin.
October 2nd, 2009 at 3:17 pm
follow up: if a ‘weapon’ system was developed – one would also need to implement a registered list of companies that are legitimate – the weapon would need to confirm that the company making the call is NOT on the list of legitimate business before activation. in this way one could control the system so that people just can ‘destroy’ any company computer system – only the illegitimate ones.
IF a legitimately registered company DID make these calls and was then reported – the information from the registry would provide the means to find them and prosecute (information given would need to be confirmed at the time of registry)
October 6th, 2009 at 3:26 pm
I get these calls quite often and stay on the line to talk to a live person. Each time, I get a different person, with a different attitude, working for a different-named company. Usually it’s been the Cardholder Services company. Today it was the “National Debt Hotline.” Internet search really didn’t give me any clue as to who that company is. So, I wonder if they are going by a variety of phony names.
On a side note, I asked the “representative” the name of the company and where the company is located. That’s when the guy got really pissy, yelling at me for asking him that. I told him that we were on the National Do Not Call list and by calling us, the company is violating federal law. Then he said, “At the sound of the tone, you will be alone,” and hung up.
These people ultimately aren’t selling anything I’m sure. Anybody that’s interested or pretends to be interested to get info out of them just gets hung up on. And what’s even scarier is that by the sounds of it, the FTC can’t even track them down.
October 7th, 2009 at 10:32 am
This is a huge SCAM!! I played dumb and obtained their Contact Info:
Accelerated Savings
Flordia USA
888-351-2551 This number leads to reception..
October 7th, 2009 at 11:53 am
Shawn,
I called the number you gave. Accelerated Savings is a legitimate company who are not making these calls.
October 12th, 2009 at 1:26 pm
Doug,
That’s real funny because i received the ‘rachel from card services’ auto dialer call pressed one, spoke to a rep (who’s extension i got) for quite awhile. Funny that he would give me this number..??? Thoughts?
October 29th, 2009 at 1:09 pm
I received 2 calls from rachel @ card holder services on my call today. there were 2 different numbers the call came from. The first one was 407 000-7943. I pressed 9 to speak to a rep and told him not to call my number again and he hung up on me. the 2nd call came from 619-801-8152. I called that number back and the recording said to press 1 to be placed on their “do not call list”. This doesn’t mean a thing. I did it before and i’m still getting calls.
November 10th, 2009 at 4:02 pm
I pressed 1 to talk to a rep and as soon as I got him I told him I wanted to be taken off their phone list but he hung up on me. AARRGH!
November 18th, 2009 at 6:37 pm
I too am fed up with the “rachel” @ card member sevices call. I was so sick of it today that I googled cardmemebr services FL. spam and found this disscution board. I have not reported the call to the fcc or who ever and I am going out tomorrow to buy a blow horn (LOVED this idea). I am so sick of these calls and getting hung up on and if it is not going to stop I guess I will just blow all their damb ear drums…he he he!!!
November 19th, 2009 at 11:40 am
I am curious as to how we all got on this list. This all started after I sold a car via autotrader/craigslist and then bought a vehicle with an extended warranty from Carmax.