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I’m Sick of “Rachel From Cardholder Services!!!!!”
By JLP | December 16, 2008
The phone rings. I pick it up and hear the following recorded message that goes something like this (I’m going from memory):
“Hello. This is Rachel from cardholder services. There are no problems currently with your credit card account but it’s important that you act fast in order to reduce your interest rates.”
And then she goes on to say, “Please consider this your final notice. Press 1 to talk to a representative about lowering your interest rates or press 2 to receive no further calls.”
I would LOVE for it to be my final notice but it never is!
I have pressed 2 like 50 million times and I KEEP GETTING THE FREAKIN’ CALLS! I have also pressed one and gotten a rep on the phone and as soon as I mention I want to be taken off their list the woman abruptly hangs up on me!!!!! Talk about frustrating!
I have no credit card debt so they’re wasting their time with me. I’m not a potential customer. It would be to their benefit to take me off their stinkin’ list.
Does anyone know the company behind these calls? What they are doing is illegal but I can’t figure out a way to get to them. I don’t have caller ID and I’m pretty sure it wouldn’t do any good because I’m sure they hide the number.
Do you guys (and gals) get these calls? Surely I’m not the only one!
I think from now on I’m going to press 1 to get to an operator and act all excited about their program and just TOTALLY WASTE THEIR TIME! You know, drag it on for several minutes. The problem with this strategy is that while I’m wasting their time, I’m also wasting mine…
Topics: Rant | 174 Comments »
December 16th, 2008 at 2:38 pm
JLP,
I’ve received similar calls lately and all my caller ID shows is that the call is coming from Florida. I just don’t answer my home phone anymore. People who need to reach me know to call my cell or leave a message on the home line.
December 16th, 2008 at 2:46 pm
I hangup after that silent second it takes for telemarketing computers to connect. If it’s a live person, they call back. Otherwise, no loss. Of course, if my message machine gets to it before I do, no problem, too.
December 16th, 2008 at 3:27 pm
IT IS A SCAM and you should report it. anyways, you should sign up to the do not call list. you can go to FTC website and get the link from there or go to http://www.donotcall.gov
No credit card company would call you like this. They are phishing for information.
If you get a call from your credit card company or someone purporting to be your actual credit card company, I would say thank you, hang up and then call the number on the back of your credit card so you know exactly who you are talking to. I never call any number left over the telephone or internet as a call us back, unless I know that number is valid. I will call a number I know to be a valid one for the company.
You can google the above recording message and you will see many listings for it being a scam. But common sense should tell you that this is a scam anyways.
December 16th, 2008 at 4:12 pm
Seems like a phishing scam, especially the fact that they keep it generic “cardholder services”.
Plus no financial company in their right mind, right now, would be proactively lowering interest rates. They need you to pay and cover those who are defaulting.
December 16th, 2008 at 4:35 pm
I use caller ID and don’t answer anything I don’t recognize. People I know will leave a message. People who got the wrong number will not and telemarketers will not. I know there is a cost associated with Caller ID, but for me its worth paying for, as I know of no other way to avoid these calls, which are a complete waste of my time (which is more important than money).
December 16th, 2008 at 4:42 pm
This is definitely a scam. I got these calls and calls about the warranty on my car expiring.
I did manage to reduce the number of calls. I press “1″ to talk to a person, rather than “2″ to be taken off the list (I doubt “2″ does anything other than hang up). Of course, when pressed, they don’t know which car has an expiring warranty. I tell them that I’ve sold the car (which, incidentally, I have). They take me off the list.
I still get the calls, but instead of several a week, it’s been one every couple of weeks.
You could probably do something similar.
December 16th, 2008 at 4:54 pm
JLP, you wouldn’t believe the timing.
As I was reading your post, I GOT THE SAME CALL. Unbelievable.
December 16th, 2008 at 5:34 pm
I’ve been getting this same thing every few days, timed nicely at about 8:30 AM on days when I was up till four or so working late. When this happens, I wish I could come up with a machine gun that shot through the phone lines
December 16th, 2008 at 6:50 pm
I do the time wasting thing….you are right, I’m
)
also wasting MY time….but to a certain extent, I
consider it a game. Some hints, use a false name,
false everything, in fact…..except a credit card
number. That could be considered fraud, possibly.
When the game winds down, THEN tell them what
losers they are, but don’t curse or get TOO abusive.
(no matter how tempting, or no matter how steamed
you are)
Then log onto the ‘Do Not Call List’ site and report
them.
(I’ve strung along the auto warranty guy for close to half an hour
December 16th, 2008 at 8:00 pm
I get three of these calls EVERY SINGLE DAY!
1) Rachel
2) Car Warranty
3) A Cruise
So one day, I think to myself I would like a cruise so I pressed 1. I got a very rude, ghetto, woman on the phone and asked for her to fax me information…her response, we don’t do that. So, I replied, “You won’t give me written information about purchasing a cruise?” and then I got hung up on.
IF I were a phisher of sorts, I would stick to the email with the fake links to random 50 year old guys who don’t know better.
December 17th, 2008 at 8:35 am
I get these too (in Arizona). I talked to one of them instead of hanging up, told her it sounded like a scam, and she called me a dumbass mother f-er (seriously). So yes, it’s a scam to get your credit card number.
December 17th, 2008 at 9:08 am
My Journey, that is such an ageist comment. Boomers are actually more cautious giving out their information than younger, so-called tech savvy generations.
That being said, seniors are a high-risk group for fraud (people over 70) — but it’s usually phone fraud rather then email fraud they fall victim to. (Proportionally speaking, there aren’t as many seniors online as other generations).
JLP, this is definitely a scam and we’ve been having problems with it up here in Canada too (despite our new Do not call list).
December 17th, 2008 at 10:37 am
What you should do:
1) act interested
2)tell them lies and get the rep exited about doing a balance transfer.
3) let them know you are no comfortable do business over the phone and would like to do some research.
4) get the company name and the name of the rep you are talking to as well as a call back number
5)report it and get some extra cash from the company if you are on the do not call list.
December 17th, 2008 at 10:41 am
Thank goodness for call display. I get about three of these per day, but the number is either 000 etc, 1-800-we-screw-you or simply “no information” – Plus, the ring tone is different for long distance calls.
It’s extremely annoying, though, and I wish some government body can effectively crack down on these obvious scam artists.
December 17th, 2008 at 10:47 am
Report them to the FCC here: http://esupport.fcc.gov/complaints.htm
December 17th, 2008 at 1:40 pm
You can try the good info from comments, above. But it takes time and effort. What I have done is press “1″, set the phone down, and walk away. Waste their time for a little while. Wander back in a minute or so and hang up. Eventually the calls stop.
December 17th, 2008 at 3:12 pm
I’ve had the same calls, but for car insurance. Except I’ve never owned a car….
December 18th, 2008 at 4:34 pm
I just got one from Heather at Card Services…
December 19th, 2008 at 4:25 pm
This is a well-known scam… search Google for rachel card services to see lots more information about how people are trying to fight this. The caller id is spoofed, and you’re wasting your time trying to talk to them.
December 23rd, 2008 at 8:54 am
I love getting these calls at work. I work for the federal government. I always press 1 and inform them who they just called. They always hang up.
January 26th, 2009 at 2:03 pm
I saw this on the internet. Someone may have found their info.
http://www.ripoffreport.com/reports/0/362/RipOff0362841.htm
Account Services,card Holder Services,mershant Service, Credit Card Services
Phone: 866-211-1277
2202 Curry Ford Rd
Orlando, Florida, 32806
U.S.A.
February 2nd, 2009 at 11:09 pm
i friggin hate these calls.!
everyday.
phone company’s don’t seem to care.
does anyone know if you get charged anything for pressing one and talking to a rep?
if not then I’m going to start messing with these people. i will shoot off hard.! thanks, i will appreciate the preceding comments
February 5th, 2009 at 2:15 pm
The ripoff report number, sadly, doesn’t work; or at least doesn’t work anymore.
February 14th, 2009 at 7:59 pm
I keep getting the calls to and I don’t even own a credit card.
There for I don’t have A credit card account.
I told them this when I talked to the rep.
But they still keep calling.
Are they stupid?
as soon as you ask them to take you off there calling list, they call you even more.
February 17th, 2009 at 12:40 pm
I must have gotten these same calls like 10 time and each time I have told them to take my name of the calling list or opt out but they just keep calling. I finally got angry and press 9 to speak to two different people but nothing happened. Just today, 2/17/09, I spoke with one J…a… and he just laugh it off like something is up his you know.
The number that showed up on my caller id is
978-570-2392 but when redialed back, it’s usually busy or blocked.
The next time they called, I will report it as I have registered both my home and cell.
February 18th, 2009 at 11:27 am
I am on all the fed and state no call lists, however, one needs information to report these scam calls. Good luck.
February 18th, 2009 at 3:34 pm
I was able to trick my representative (after 5 million phone calls) into giving me a call back number. I pretended to be interested. Hey if they want to pay their employees to waste time, I will waste it. Anyway, if we light up their 1-800-354-5485 phone number with calls, do they get charged since it’s a toll free? Either way, call them and leave messages for their employees or speak live to someone and just tie up their lines. Maybe they will get the message.
February 18th, 2009 at 3:35 pm
1-800-354-5485 to reach Rache’s staff….light up their phones. Press “0″ and tie up the operators!
February 25th, 2009 at 2:36 pm
We get these same calls as well. A local TV station investigated where these calls were coming from and the address they were able to pull up lead to an address in Florida. When they showed up with their news van, they found an empty building.
This is very interesting to hear the number of people getting these same types of calls. Rachel must be exhausted.
March 12th, 2009 at 8:28 am
I think the name of the company is:
United Debt Solutions
1567 Kingsley Ave.
Orange Park, FL 32073
Their number is (904) 541-3081 but they won’t call you on that number they’ll use (702) 818-2427 or something like that.
March 25th, 2009 at 7:40 pm
I have been getting numerous such calls here in Victoria, BC,, despite listing my number in Canada’s do-not-call registry. I don’t have call display on my landline at home, but when they’ve called on my cell, it says “number unknown”. I also tried pressing 1, and as soon as I said I wanted to talk to a human, the operator hung up on me. It’s a serious pain in the arse.
March 27th, 2009 at 12:18 pm
These people are scammers. I figure any scammer that calls me is fair game. These people are engaged in a criminal act.
The last time, I called the scammer lady an accurate four letter anatomical term, and she freaked.
Bear in mind this is a person attempting to defraud me! I gave her hell, and she hung up on me. Never heard from them again – why should they call to get insulted?
I cannot figure why so many people are so meek and mild when dealing with these scum. You allow this stuff to perpetuate because you’re so damned polite.
Come sit at my feet ‘My Journey,’ I can take you from an arrogant 20-something to 50-year-old curmudgeon.
March 27th, 2009 at 2:27 pm
Well Done 50yearold man. I have done the same thing and sometime it works. I am in Canada and a computer geek told me once that if you repeatedly press # as soon as the computer calls it screws up their automatic dialing system. It doesn’t disable it but it screws them around. Just a little personal satisfaction when dealing with these scum sucking bottom feeders.
March 31st, 2009 at 12:31 pm
I got the following email response from VISA about this:
“From: Mirzadeh, Armin (amirzade@visa.com)
Sent: March 31, 2009 12:56:29 PM
To: [removed]@hotmail.com
Greg,
Thank you for your email. What you have experienced is a known scam that is taking place globally. Moving forward, please disregard all calls that are similar in nature to the one described below. Another option would be to hang up on the call and call your bank and verify whether the call that you received was in fact their doing.
Thank you,
Armin M.
Payment System Risk”
April 24th, 2009 at 11:39 am
We’re getting calls from “Rachel” in Canada too. I keep asking them to place me on the don not call list, but the calls keep coming. So…I also now waste their time. I give them a false name when they ask who am I speaking to? And I string them along for a bit then at the time of MY choosing, quickly (before they can hang up) tell them they have wasted my time, and now I theirs..I am convinced that there is no way to get back at them other than waste their time too..
April 27th, 2009 at 6:42 pm
I seem to get the same calls as well, although I will get a bunch for about a month, then they seem to go away for a few months, them BAM!! They start calling again.
The calls I get RE: lowering my credit card debts seem to be all from Florida, according to my Caller ID, but the Car Warranty calls, OMG!!! They call from all over.
I also noticed that the calls I recieve to ” lower my credit card debt” from FL always have the same area code, ( 407 ) , But the exchange is 000-****, has anyone else noticed that?? makes the call untraceble via web. I have been told that People with VONGAGE and other VOIP are able to utilize this technique.
April 30th, 2009 at 10:47 am
I went through the same robo-Cardholder Services calls, about one a month, from Heather last year. So far this year I’ve gotten three. The last one was today from Rachel.
My only suggestion is to try filing an FCC complaint. Their online complaint form is very easy and quick to fill out. They ask for time of day of call and any other information you have. Maybe with all this information the FCC can do something to find and stop Rachel from harassing us.
May 7th, 2009 at 5:07 pm
i received two rachel calls today – i pressed 9 and when a guy answered explained that i wished to be removed from their call list but there was no option given. He then said “I guess a ‘b— j–’ is out of the question and hung up. unbelievable that they keep getting away with this stuff.
May 8th, 2009 at 4:14 pm
I received the “Rachel” call today while at work. I pressed 9 after listening to the message to speak to someone and asked the woman on the phone for the company information so I could file a complaint on the do not call site. She hung up on me, but I still filed a complaint anyway. If it’s not the “Rachel” call it’s “the factory warranty on your vehicle has expired” call. If telemarketers put as much energy into helping people as they do with harassing and annoying people then they’d be millionaires.
May 12th, 2009 at 11:45 am
I just received a call from “Rachel” and decided to press 9 and ask to be removed from the call list but first, I started asking all kinds of questions like is this for my current card? The Answer was yes. The lady with the funny accent asked me how much I owe and what the intrest rate currently is on my card. I told her if this was for my current account, then she should know. She hung up on me at that point.
May 13th, 2009 at 12:08 pm
I also received a call from the so called ‘Rachel’ this morning. I pressed 9 so that I could talk to a ‘live’ person. A person called ‘Fay’ answered and I asked if she would please take my number off their list, that is all I got to say……she promptly hung up on me! How bloody rude!!! I have reported them to the FTC Bureau of Consumer Protection and would advise anyone else who receives these annoying fraudulent calls to do likewise.
May 13th, 2009 at 6:42 pm
Sprint is my carrier, and I keep getting these calls. My girlfriend has a different carrier and she does not get these calls. Maybe Sprint is the only carrier that has weak enough screening to let these calls through? Other people: post your carrier. If it’s only Sprint customers, maybe this will attract enough negative attention and publicity that Sprint will realize the resources expended to fix this problem is less than the lost revenue they could be making instead of people canceling their Sprint accounts and refraining from ever purchasing anything Sprint-related ever again, and telling all their friends that they should do the same.
May 18th, 2009 at 5:30 pm
As for this number just to inform you I have contacted the admistrator of the company which has the initial number they are not United Debt Solutions and he has informed me that he will assist in trying to end this problem. I'm also in contact with FBI, Florida and FBI Maryland in order to try to put an end to this problem.
May 18th, 2009 at 7:38 pm
I got called from 301-882-9986. Has anyone had there interest lowered or is this just a scan. I pressed 1, but never got a live person.
May 21st, 2009 at 4:35 am
They keep hanging up on me, too, once I get a live person. I think I'm going to do what someone suggested by giving them a false name. I've decided on who it's going to be, too— my husband's ex-wife! She left us with all her credit card bills, this is the least I can do for her…………. right?
May 21st, 2009 at 4:01 pm
Received these calls a couple times per week for the past several months. Despite my repeated requests, they never remove my name. I now have a very loud whistle in my desk drawer and when they call it is always painful!!!!! May not be effective in having my number taken off their list, but they will pay a price moving forward……
May 22nd, 2009 at 8:37 pm
There is only "unavailable" on my caller ID with no phone number. They are getting worse. I have received five calls in the last two weeks. Two just in the last hour. You cannot report anything that does not ahve a number, so just don't answer the phone. If you do not have caller ID, keep a whistle next to your phone and when it is a real person, let the whistle blast! Maybe they;ll quit calling.
May 26th, 2009 at 3:47 am
It never stops. They are now calling from New Brunswick with the same old sorry story line. I guess it will stop when all the fools get scammed. I talk to them, lead them on as much as possible, sometimes give them fake, but reasonable, CC numbers and info. I'll waste their time like they waste mine. It is hard to believe that ANYONE would ever consider doing busines with them
May 26th, 2009 at 3:50 am
Added comment,
Don't bother filing a complaint with the FCC about the do not call list violation.
It's another innefective pork-belly law. They do notthing. Rachel is still calling……
May 27th, 2009 at 2:59 pm
Yeah, I get these too. I thought I'd talk to a rep and ask them to take me off their call list. When I finally did get a woman, and asked to speak to her supervisor…"click". I'm reporting them to my state Attorney General. Maybe that'll cause them some aggro.
May 27th, 2009 at 8:26 pm
I have been irritated by these morons for months now. I'm in New Brunswick, Canada. Most of the time it's Michael from cardholder services on the automated message. I have caller ID and for the first month I kept hanging up on the same #. Finally I got PO'd and pressed the option to be taken off their list. Guess what, that didn't work. Then I talked to a rep to get taken off the list. That didn't work. That evening they called again and I started screaming at them. The fellow I blasted was very polite and said he'd see what he could do. I didn't hear from Michael for a week. Then he called again from a different #. In the last 3 months I have heard from Micheal from 5 different phone numbers with area codes from 5 different states! Is there really anyway to track these jerks down and charge them with harrassment?
June 2nd, 2009 at 3:56 pm
Buy one of those airhorn in a cans. Press one to speak to an agent… once you know you have someone on line…. blast them. Maybe they will take your number off their list.
June 3rd, 2009 at 5:26 pm
I do this, and they continue to call.. at least once a week. I have since reported them to the FCC and the FTC.
June 5th, 2009 at 9:27 pm
I keep getting a call that starts out "This is Michael from card holder services". It goes on to do the sale job on reducing my interest rates on my credit cards. You can press 1 to speak to an agent and 3 to have your number removed from the call list. I have pressed 3 so many friggin times it is just crazy. Twice now I have pressed 1 to try and reason with an agent. On the call today I put on my nicest and friendliest voice hoping that would help but they just hang up on you as soon as they hear you want out. Next time I am going to play along so that I can at least find out the name of the company that is doing this. The caller id on today's call was 720-377-9293 but it just rings busy when you try to call them back.
If one was to get the name of the company and where it is incorporated you should be able to find out the name of the executives and/or board members. Lets find his home phone number and post it for all here (and elsewhere) to start and call him and make like telemarketers. I'm not sure what the legalities of this are but its obvious that he doesn't give a shit about those things anyway.
The way many of these shitheads are getting around the no call list is by originating the call from another country. US companies originating the call from Canada don't have to abide by the US list and vice versa. What needs to happen is to allow persons from both countries to register on both lists. It is time to start and write to our politicians to try and effect change.
The politicians should care about this. It is the down and out people that are getting sucked in on these scams. Persons with a good credit rating and know how to manage their monies don't need a service like this.
June 9th, 2009 at 7:15 pm
I actually played along today and made up a story to get a call back number. I was given 1-800-VISA-911. I am betting that this a fake too. BTW, they needed my number to call me back, but I of course gave them a fake one. I can not wait to have them call me back….
June 10th, 2009 at 9:19 pm
I just heard from "Rachel" with cardmember services, again… – I chose '9' so I could talk to a rep. Gail FINALLY came on the line and I acted like i was interested. I told her i was busy but i needed to call them back at my convenience. Of course, she would not give me a number. As I told her to put me on their "no call list", she rudely hung up on me. The number that I got when i hit *69 was 305-000-8797 – of course a nonexistent number. By the way, that 1-800-visa number has to be a scam! It just does not sound at all like VISA. I have reported this, but of course don't expect any results.
I am a realtor, and I have to check the 'do not call registry' before I make cold calls, or i could face a hefty fine. Why don't these guys get caught? Come on Uncle Sam!!
June 11th, 2009 at 4:04 pm
i am trying to reply to all comments i just confirmed one of the companys this call is coming from —blue harbor financial trevor city michigan—1-866-415-8633—–the girl i talked to said that it is not there company but small sales and solicitation companys that work for them yet she would not give me a number for these call center but said there were two one in georgia one in tampa–but that is all she would give but did confirm that yes–the companies they hire to make the calls and get the business that is does start off with a recording and read back the Rachel recording and she said yes that is how-the companies they hire start off there call. with the rachel pitch So we may not have the exact location of wheere the calls are coming from but i and we know this company is part of the game so why not burn they're phone lines up.
June 11th, 2009 at 6:44 pm
Here is my info on Rachael. I hit the number and played along. I spoke of my fear of scams and the rep identifed the org as DHC Financial Services out of Florida. Phone number is 877-DEBTOK2 Website is http://dhcfinancial.com/ I have filed complaint with the FCC.
June 12th, 2009 at 7:15 pm
Pink Wrote:
Buy one of those airhorn in a cans. Press one to speak to an agent… once you know you have someone on line…. blast them. Maybe they will take your number off their list.
I did that with the Car Warranty people after trying all the other suggestions and even being threatened by the person on the other end of the line. They eventually stopped calling. Time to get a new one for Rachel and the free security system folks
June 13th, 2009 at 12:29 am
How do you know if it is a scam???? Have you ever checked out what kind of work they can actually do for you? I am wondering because they call me too and I can not be sure??? What if they are running a legitimate business?
June 13th, 2009 at 4:40 am
Wow – this sounds like great advice. Sign up for the do not call list, after all that would be the first thing that scam artists would check prior to conducting their scam wouldn't it. Really, do you think scam artists even have access to the do not call list? Do they give a rat's po po?
June 23rd, 2009 at 2:41 pm
877-debtok2 is registered to Lightyear Network Solutions. Lightyear is a large ISP with VOIP support. I suspect that the Rachael calls can be traced back to and are originating from LIghtyear's network.
June 23rd, 2009 at 6:03 pm
Rachel is a sneaky scank. She now is using a program that on the caller ID shows the number as a local call.
June 26th, 2009 at 10:29 pm
I've been hunting for Rachel from cardholder services, without success so far. Check out the Whistleblower blog: http://tinyurl.com/q2xnmd
July 1st, 2009 at 5:22 pm
I'm on the National Do Not Call Registry. I think the
company should be set up as an example. I receive calls
from "Rachel" every couple of weeks. Several times, I
asked to be removed from their list, and was told I was.
The calls continue. Now, when I ask for contact information,
they simply hang up on me. What use is a National Do Not
Call registry if there's no way to identify who's calling
illegally?
July 1st, 2009 at 9:25 pm
I have found 1-866-211-1277 and dhcfinancial.com. I phone and email them everyday. every body should spam or phone with ignorant questions such as how do i light a bbq is rum better than rye will my bot run with no oil. In other words start wasting their time and 1-866#
July 2nd, 2009 at 1:03 am
A police whistle was the choice back in the day. I understand it can break eardrums.
July 3rd, 2009 at 6:43 pm
Just got a call from this outfit today. I asked them to send their proposal in writing. They hung up immediately. I agree–10 to 1 it's a scam!
Jim Goble
Lincoln, NE
July 6th, 2009 at 6:05 am
I thought she said she was Rachel from Cauk Holder Services. When I hit 9 to talk to her, I asked if she has service charges for being a Holder…they hung up.
July 6th, 2009 at 4:14 pm
BY THE WAY!!
for your information, when you press 2, or 7, or whatever number they give you
to not receive further calls, all you are doing is letting them know that they have
reached a valid phone number, and the calls will double or even triple in frequency!!!
July 6th, 2009 at 6:25 pm
I just got ANOTHER one (both phone lines). Caller ID is now showing the call as Des Moines IA (515) 369-5711.
I suggest you waste THEIR time by pressing 9. Have some music or the tele on in the background. They'll keep asking if anyone is there. Yank their chain.
I'm beginning the DO NOT CALL list is a joke. I've reported their Florida number dozens of times. Nothing happens.
YANK RACHEL'S CHAIN!!!
July 6th, 2009 at 6:28 pm
(Typo correction-sorry)
I just got ANOTHER one (both phone lines). Caller ID is now showing the call as Des Moines IA (515) 369-5711.
I suggest you waste THEIR time by pressing 9 to talk with a rep. Have some music or the television on in the background. They'll keep asking if anyone is there, but finally hang-up. Yank their chain.
I'm beginning think the DO NOT CALL list is a joke. I've reported their Florida number dozens of times. Nothing happens.
YANK RACHEL'S CHAIN!!!
July 6th, 2009 at 7:23 pm
I get the same calls, but forget calling back a caller ID umber – they are fake. They go through a service that reports a fake caller ID, like if they called from 212-555-1212 it would read, (this one I actually got from them myself) 305-000-2945 which can not be a valid number. No exchange can be all zeros. When I hit 9, (the one from my call) as soon as someone answered and asked if I was responding to their offer, I said, "I'm responding to a call I got." he immediately hung up on me. He was no fun.
July 7th, 2009 at 12:33 am
I just received a call from cardholder services as well. Mine came from1-877-5426650, which of course is disconnected or no longer in service when you try to call back, I have repeatedly pressed two to be removed, I have pressed one and wasted their time, made up fake info, asked for a supervisor, asked to be removed ect. ect. Nothing works. So I got myself a whistle, today when they called I pressed one, spoke softly, and acted extremely interested, and then blew the hell out of the whistle, the nice lady on the other end asked if I was done yet, I just kept blowing, she hung up.
I then immediately received another call from 00000000000, it was the same lady, she began to yell and curse at me, I asked her to please remove me from their calling list, she told me that she gets paid to call and bother people all day and began yelling and cursing at me again. Apparently they do not like it when you blow a whistle into the phone since she personally called me back.
My advice is every one get an air horn or whistle ect and use it every time they call.
July 9th, 2009 at 4:51 pm
I have been harassed repeatedly by Cardholder Services in violation of Do Not Call. Today, I read the woman at the other end off (but no threats other than reporting them to law enforcement and for violating Do Not Call) in the hope that they might stop.
A few minutes later, a man called me back and began to read me off for abusing “his girl.” I told him that, as they were making harassing phone calls I would speak to her and to him in any manner I chose.
At some point in this heated exchange, he said, “I am going to send somebody to your house to kill you.” I replied, “You have just committed a felony,” at which point he hung up.
This is probably reportable to law enforcement as a terroristic threat.
July 10th, 2009 at 12:42 pm
I got this call today from 305-000-2945 (this time). I have found that they leave you alone for a few months if you talk to a rep. and toss out the DoNotCall.gov reference. Well, today that did not work. When I told the woman that I was registered with DoNotCall.gov she first said, “I don’t know what that is”. When I said “pardon?”, she started laughing at me and told me that DoNotCall.gov is a joke and does not exist, that they can call as many times and as often as they want and there is nothing I can do about it. That’s when I called my local phone company. Their fraudulent call department directed me to the FTC (Federal Trade Commission)and the woman there filed a formal complaint for me. I doubt it will do any good, they’ll call again with some bogus number on the caller ID. It is usually not even a valid number…a bad area code, or an exchange that has not been used for decades. I was called by a local number one time and called my phone company about “Rachel from Cardholder Services” and they told me that exchange was not even in use anymore. I am not sure how they are masking their calls so that they show up as bogus numbers on caller ID, but they are insidious.
July 13th, 2009 at 9:54 am
This is a scam trying to steal you financial information and identity.
July 14th, 2009 at 2:54 pm
The Card Holder Services have called me on both lines a number of times and each time I have asked to not be called as I am on the do not call list. I have reported them each time and it does no good.
We need an ambulance chasinsg attorney in Florida to file a class action harrassemnt action and get us $5,000 per call. Any takers?????????
July 17th, 2009 at 10:54 am
I’m tired of Rachel and other scams. Trying to operate business and get alot of calls that waste my time.
July 24th, 2009 at 5:04 pm
I was as frustrated as most of you, until I decided to look at it as cheap entertainment. When the call comes in, I press 1 to speak to the rep. I then tell them I’m interested in knowing how the program works. I’m usually then asked how much credit card debt I have. I tell them to hold on and I’ll get my statement. I go away for a couple of minutes and if they are still on the line when I come back, I say $100 or $12.95 or whatever hits me at the moment. If they haven’t hung up already, they hang up quickly after that. I’m not saying it’s eliminated the calls, but they are down to about one a week. I was getting five a day.
July 24th, 2009 at 10:06 pm
Regarding the Rachel calls that route me to DHC Financial Services: Great news! I found someone who is willing to get Rachel to stop calling me. Read below:
Dear Mr. XXXX:
I am in receipt of your e-mail below that you sent to Lightyear Network Solutions, LLC (“Lightyear”) regarding the harassing phone calls you have been receiving from 877-332-8652 (877-debtok2). This number does belong to a customer of Lightyear. However, before I contact them about these harassing calls, I will need to know your phone number that is receiving these calls so I can get them to remove it from their predictive dialer. Would you please provide me with this information.
Sincerely,
Linda Hunt
Lightyear Network Solutions, LLC
Director of Legal and Regulatory Affairs
1901 Eastpoint Parkway
Louisville, KY 40223
PH: 502.410.1531
TF: 800.805.8383 Ext. 1019
FX: 502.515.4138
E-Mail: linda.hunt@lightyear.net
July 29th, 2009 at 5:33 pm
Mike (Response # 48) Don’t make up a credit card number. You might just be making up someone else’s real number.
Yeah. I hate Rachel too. Now I just want to punch the number they give and unleash a barrage of swear words at the cheeky s.o.b.’s that give smart-a** answers when I tell them about the do not call violation.
August 4th, 2009 at 2:15 pm
What I would do is to press one, when the person gets on the line blast them with an airhorn; or set your answering machine to record and hold the headset to the microphone and get them with feedback.
August 7th, 2009 at 12:03 pm
I used to get all kinds of calls about getting an auto warranty until I pushed the pound sign 10 plus times once their automated message came on.
Before that, I’d get them several times a week, now lately I’ve gotten none.
But, they seem to have moved to another technique. I get a call with a recorded message saying “This message is for (my name or a totally unrelated name) Please press one if it is..” yadda yada yadda.
So, they’re obviously still phishing for information. Those of you who’ve managed to bollix up their system by pushing # ten times might want to be aware of their new tactic. They just cant get rid of any phone numbers, can they?
August 7th, 2009 at 4:13 pm
I have filed two complaints with the Attorney General, one with the Federal Trade Commission, and one with a friend of mine who is a Cheif of Police. I also sent information about this to FOX News in hopes that they’ll do a story about it. Somebody needs to track these people down, prosecute them, and put them in prison. They are criminals!
August 13th, 2009 at 12:07 pm
got a letter today from my states attorney General asking me if I will cooperate with them in the filin of a complaint against these scum bags. I already know what will happen, I filed a complaint before on another company, same letter and then the follow up letter stated the company had been fined $5000 per incident, had to purchase the do-not-call list, SO you see You also have to do something to follow thru on this. I actually told the basderds that I would do this and they laughed at me. NOW who laughs last?
August 14th, 2009 at 1:48 pm
Here is the phone number for these scam artists: 888-878-1014. If you politely ask to speak to Rachel because you have additional information for her, you can get to these folks and let them have it!
August 14th, 2009 at 5:00 pm
I hate these people. I friggen hate them. They’ve call me twice a day for at least 6 months and it’s really stressing me out. At first I always hung up and didn’t follow the prompts, but they kept calling. Finally, I got fed up and followed the prompt to ask them to remove me from their call back list… They hung immediately hung up. Then again, and again, and again. Finally, I played along and asked the last person to put me through to their manager. What did they do? They hung up. There’s no accountability with these clowns. They don’t respect our privacy and all they care about is getting a sale (or whatever it is that they do). Hell, I don’t even know what they do because I tried to ask someone about it one time, and what did they do? THEY HUNG UP! I hope they all die in a fire. Seriously.
August 22nd, 2009 at 10:03 am
TO BE HONEST WITH ALL OF YOU.. I WORK FOR A COMPANY THAT THE ROBO DIALER RACHEL CALLS… WHEN YOU ASKED TO BE TAKEN OFF THE LIST SOME PEOPLE ARE NICE AND SAY OK.. BUT TO BE 100% HONEST WITH YOU.. THERE IS NO LIST… WE DONT WRITE DOWN THE NUMBERS… WE CANT TAKE YOU OUT OF THE LIST ITS ON A DIALER THAT IS RAN IN ANOTHER STATE!!
August 24th, 2009 at 8:21 pm
Then why does the prompt ask us to press the #8 to be taken off the “list” if said list doesn’t exsist? It all sounds like a colossal load of crap… Honestly.
August 25th, 2009 at 7:20 am
good question, i really dont know why… its a auto dialer and just dials numbers and changes the last digit to every number…
August 25th, 2009 at 7:13 pm
I just got one of these card holder services, somebody, and fed them information they wanted to hear: Several credit cards, high interest rates, etc. When they asked for the apr value on a statement, I told them I didn’t have with it me, but if they gave me a call back number, I’d go rummage through the trash for the old billing statement.
Sure enough, and as we all know, the number they gave was bogus.
August 27th, 2009 at 12:10 pm
Rachel is at it again. She just called me for the 100th time. After filing complaints with the attorney general, the FCC, the FTC, and the Chief of Police to no avail, I am resigned to the fact that I can’t beat these phone terrorists. I give up.
August 28th, 2009 at 11:36 am
This may work for you!
Every time they call, have a loud shrill whistle handy by the telephone. Press the number they give to speak to a representative. When the rep answers, blow the wistle into the phone as loud as you can!
September 19th, 2009 at 8:01 pm
There is virtually nothing that works to stop these calls. I have tried everything possible and they just keep coming at the rate of at least 3 per week for both my home and business phone. I’ve tried to lead them on with my desire to obtain their card but they want all of my personal information without exposing the name of their company or sending me a hardcopy, fax or email of the terms and conditions. They don’t care if you are on the do not call register because they are crooks and the rules don’t apply to crooks. The new robo-call law SHOULD have stopped them but again, they are crooks and they don’t abide by the law. When the recorded message says to press two to have your name removed it connects you to the same operator that you would have gotten had you pressed one so they have no desire to remove you from the list which is just plain stupid because they are not only wasting my time but they are wasting their own as well with these repeated calls. I contacted the Attorney General’s office but they can’t help unless I have the caller ID number from which they are calling and they are using a program to hide their real phone number. I have asked, I have cussed and how I use a coaches whistle and blow it as loud as possible when I’m connected to the crook who is on the other end – I still get the called but I feel a lot better knowing that somebody is going to either get a headache or their ears are going to be ringing for a couple of hours.
September 21st, 2009 at 4:16 pm
Their new number is 888-233-1563. I called and spoke with 2 men who said their company took over DHC Financial a few months ago. They said they stopped the outgoing calls when they took over, and since they acknowledged that the calls are illegal, they denied that they still do them. Both guys acted very surprised, but it was just an act. Again, that # is 888-233-1563……
October 2nd, 2009 at 3:03 pm
seems like what is needed is a weapon to fight these bastards (obviously i was also called again today) (… but i like the whistle too) – for instance, a tap into the phone system when they call that launches a virus through their network and takes them down – how about a Federal action that requires the Phone Co. to provide this weapon – like a *69 type of system – like: *FIRE or whatever – this way after implementing something of this nature Nationally, these companies would ‘know’ that if they call someone they could have their entire network destroyed by anyone who activates it.
- ATTN: SITE ADMIN STAFF –
here’s another thought: above post #89 – states that this person works for one of these companies – and would have the kahones to post here (how helpful and arrogant – they think they can’t be caught) – get this persons IP number – turn it into the FBI – so they can track them down and get this person to reveal the company and location – and take them down! act quickly please admin.
October 2nd, 2009 at 3:17 pm
follow up: if a ‘weapon’ system was developed – one would also need to implement a registered list of companies that are legitimate – the weapon would need to confirm that the company making the call is NOT on the list of legitimate business before activation. in this way one could control the system so that people just can ‘destroy’ any company computer system – only the illegitimate ones.
IF a legitimately registered company DID make these calls and was then reported – the information from the registry would provide the means to find them and prosecute (information given would need to be confirmed at the time of registry)
October 6th, 2009 at 3:26 pm
I get these calls quite often and stay on the line to talk to a live person. Each time, I get a different person, with a different attitude, working for a different-named company. Usually it’s been the Cardholder Services company. Today it was the “National Debt Hotline.” Internet search really didn’t give me any clue as to who that company is. So, I wonder if they are going by a variety of phony names.
On a side note, I asked the “representative” the name of the company and where the company is located. That’s when the guy got really pissy, yelling at me for asking him that. I told him that we were on the National Do Not Call list and by calling us, the company is violating federal law. Then he said, “At the sound of the tone, you will be alone,” and hung up.
These people ultimately aren’t selling anything I’m sure. Anybody that’s interested or pretends to be interested to get info out of them just gets hung up on. And what’s even scarier is that by the sounds of it, the FTC can’t even track them down.
October 7th, 2009 at 10:32 am
This is a huge SCAM!! I played dumb and obtained their Contact Info:
Accelerated Savings
Flordia USA
888-351-2551 This number leads to reception..
October 7th, 2009 at 11:53 am
Shawn,
I called the number you gave. Accelerated Savings is a legitimate company who are not making these calls.
October 12th, 2009 at 1:26 pm
Doug,
That’s real funny because i received the ‘rachel from card services’ auto dialer call pressed one, spoke to a rep (who’s extension i got) for quite awhile. Funny that he would give me this number..??? Thoughts?
October 29th, 2009 at 1:09 pm
I received 2 calls from rachel @ card holder services on my call today. there were 2 different numbers the call came from. The first one was 407 000-7943. I pressed 9 to speak to a rep and told him not to call my number again and he hung up on me. the 2nd call came from 619-801-8152. I called that number back and the recording said to press 1 to be placed on their “do not call list”. This doesn’t mean a thing. I did it before and i’m still getting calls.
November 10th, 2009 at 4:02 pm
I pressed 1 to talk to a rep and as soon as I got him I told him I wanted to be taken off their phone list but he hung up on me. AARRGH!
November 18th, 2009 at 6:37 pm
I too am fed up with the “rachel” @ card member sevices call. I was so sick of it today that I googled cardmemebr services FL. spam and found this disscution board. I have not reported the call to the fcc or who ever and I am going out tomorrow to buy a blow horn (LOVED this idea). I am so sick of these calls and getting hung up on and if it is not going to stop I guess I will just blow all their damb ear drums…he he he!!!
November 19th, 2009 at 11:40 am
I am curious as to how we all got on this list. This all started after I sold a car via autotrader/craigslist and then bought a vehicle with an extended warranty from Carmax.
November 24th, 2009 at 12:16 pm
dear raechel…bite it..i hate you..someday you will be found…i hope they torcher you and your family..like you did ours.
November 25th, 2009 at 11:59 am
I’m getting this crap from 407-000-6956.
I’m glad to know this is a scam, I always hung up & when I called my CC [Citibank] issuer said it was them, but it’s not. I’m now going to file a 1088 with the FCC for a Do Not Call violation.
December 1st, 2009 at 1:33 am
make no mistake about this..the info listed above is correct and this is the location of the operation currently. All of the leads they use are illegally outbound robot dialed with the computer system. Most poor dumb reps that work there don’t realize they are breaking the law. Its the Owner or the Sales Floor manager and upper management that should be at fault. They break the law to enroll clients into the system. They conduct a recorded verification process to ensure they can charge your credit account. The script they read for verification is specifically designed verbatim to avoid any legal charge backs. Every word is a trap. They may have offshore merchants or advertisers to run the lead campaigns. Now They may be able to help 10 percent of the people that they enroll because they will do what people in debt should do on their own, they may work to help manage your accounts with a consolidation or a restructuring or a flat out threatening to transfer balance a clients account to a new credit card, but all in all you could do what they charge an arm and a leg for yourself.
December 11th, 2009 at 2:32 pm
I get that same call several times per day!
It makes me SO EFFING MAD!
I pressed 9 to speak to a service rep and they hung up on me!
I tried calling back the number which showed in the caller ID and it went to some chat line.
It sounded like the message said “Welcome to Hypnotic Chat.”
How can I make these a-holes STOP?
December 15th, 2009 at 12:27 pm
I get al least 2 to 3 calls from these con artist’s a week. When I stay on to talk to someone I either get s smart assed answer or they hang up on me. I have told them several times I am on the “DO NOT CALL LIST” but i still get the calls, What’s up with that?
December 24th, 2009 at 1:22 am
I was getting calls from the same place daily for a few months with me asking every time to take me off there calling list and that I was on the do not call list. So, a week ago I got the call and I pressed number 3 to talk to a representative and let on to them that I needed help with my credit cards and got thier full attention and then I said, “you know I am really tired of these calls”. I then blasted a hand held air horn into the phone. The calls quit that day.
January 11th, 2010 at 4:17 pm
Always try to verify the number they give you; they will usually give you one that doesn’t work or one that belongs to an innocent third party.
One guy (not Cardholder Services) WAS stupid enough to give me a number where I could call him back, and I did so to confirm that it didn’t belong to somebody else. Then I turned the number in for a Do Not Call violation.
January 13th, 2010 at 12:49 pm
I don’t know why the FCC doesn’t put a stop to these bastards.
January 13th, 2010 at 3:55 pm
If this doesn’t stop, I will be cancelling my landline.
January 15th, 2010 at 2:16 pm
just got the call for the second time, when I asked the person that came on the line what card this was for they hung up on me still LMAO
January 15th, 2010 at 4:27 pm
I’ve gotten these calls four times now, the first three times it showed up as 914-339-5696 and the last time it was Unknown.
January 28th, 2010 at 3:43 pm
Normally, I’m an extremely patient person. I’m never rude to telemarketers. But today this umpteenth call from Rachel finally really got me upset. Once again, I, too, pressed 9, and when the guy picked up, I said in my friendliest voice, “Hi! I was just wondering what I have to do to get Rachel to stop calling me.” And, as expected, he promptly hung up! I’m going to file a complaint with the Arizona Attorney General’s office.
February 6th, 2010 at 12:45 pm
How many people really talk to these people to get there interest rate lowered? Who’s paying to lower this interest rate? Who’s paying these reps? These calls are costing someome money. Who’s behind it? These calls HAVE to STOP!!!!!
February 18th, 2010 at 4:56 pm
I have been receiving these calls at least once a day at work for probably 5 months now. I got my first one on my cell phone today, my cell has been on the do not call registry for years, I complained. These are the numbers I have found that are now blocked, all seem to be our friendly Rachel:
610-404-3141
888-878-1014
888-233-1563
February 22nd, 2010 at 2:54 pm
I actually JUST received a call. they come every few days.
they do NOT hide their number, but it’s ALWAYS a different number, every time.
the one that just called me was 425/484-1805 & it says it’s from Bellevue, WA (gotta love iPhones).
i’m on the National Do Not Call List, but they keep coming. I’ve done the same thing, where i press one to talk to a rep & they either hang up on me if i say anything regarding being pissed off about the calls, or the one time that i got to someone & i said “look, i have no interest in this crap, can you please take me off, NOW?!” the guy said “NO, you pressed ONE, you didn’t press TWO!” & he hung up on me.
that was ridiculous!!!
March 2nd, 2010 at 12:45 am
well i just read about 60 of the same responses and they are all the same and im in the same god dam boat, so here i stand asking what the hell can we do to stop them? this is bullshit and im sick of these calls. Does anyone of the past 121 post know of any solutions. Hell lets all throw a dollar in the jar and pay a dam attorney to figure this out!
March 9th, 2010 at 4:34 pm
The operators of this scam are World Class Services or JPM Accelerated Services. Contact them at 1-888-878-1014 ext 5047 and ask to speak to a supervisor. Threaten the supervisor with legal action if you are not immediately removed from their call list. The receptionist may be screening the calls for the supervisor, so you may have to wait for a return call. This has worked for me in the past. I have spent very many hours putting this information together. I hope this will save you time that I spent. Good Luck!!
March 15th, 2010 at 10:41 pm
Now they have a new thing..you get the usual call from Tracy, Rachel,etc. and when you press 1 to complain to the rep..you get another recording that says that person is unavailable..please try your call later. I noticed it was coming from a local exchange..so I called the number back and found that the person on the other end had no connection to Card Holder Services! Just a regular Joe.. they are now “Spoofing” phone numbers to get to you.(Disguising their number or blocked ID to read on caller ID as a local number. SO I went to my trusty computer and did a search on this company only to find pages and pages of people complaining. I clicked on the first one and BAM! I got slammed with 11 different viruses!..They have attached viruses to all complaint pages against them. I called the FCC,FTC, ATTY GEN., and BBB And my phone service fraud department. I also called back all numbers they “Spoofed” and informed the others that they had been “Spoofed”. Make these calls so the government can take them down! I have case#’s with all…get yours today! The more complaints they get the better for us to stop them!
March 16th, 2010 at 12:19 pm
I hate to inform all y’all, but the “piercing whistle” or the airhorn blowing actually does nothing but help your temper. telephone audio is set at approx. 60 db, and anything louder will not be transmitted any louder than that.
March 16th, 2010 at 8:34 pm
Yep, I get ‘em too. My caller ID got the following number 951-545-5076. Heres what a reverse search found:
Area Code: 951
Prefix: 545
City: Corona
State: CA
Country: United States
Latitude: 33.8721
Longitude: -117.5668
Maybe we should all contribute $5 and award it to whoever renders these jerks impotent.
March 24th, 2010 at 4:22 pm
Call your Senator and Congressman – tell them you would like an appointment to sit down with a staffer and discuss this. Be late to the appointment, go there with coffee and donuts in your hands, be a slob, be rude and spill shit all over the place. When they ask, act surprised and tell them this is exactly how you should act in the office of a Congressman from lower Slobbovia. Because that is how it is here. It is ALL FOR SALE.
March 25th, 2010 at 5:13 pm
I get the same calls. Caller ID is 425-484-1811. I wonder what would happen if you called that #.
April 1st, 2010 at 8:04 pm
What is this spoofing of local numbers all about? When “Rachel” calls us, it shows a local number. When I called back that local number, I got someone who said they live in a house and they’d never heard of such a thing. So could their number be “spoofed” by the scammer? How can they (the spoofed phone number person) stop their number from being spoofed? It’s all very annoying.
April 2nd, 2010 at 2:41 pm
Wow, I didn’t realize this is such a huge issue. I get the exact same thing about 3 to 5 times per week and it pisses me off. I finally got on the internet to find the company phone number, but as like most of you, haven’t found anything to get them to take me off of their damn calling list.
April 5th, 2010 at 9:53 am
Notice that all of these shell companies are based in Florida. Florida is a scammer’s paradise –corruption is rampant and regulatory enforcement is joke. It’s one of the reasons I left the state.
April 6th, 2010 at 4:05 pm
At least all you guys just get 3-5 calls a week. I get 3-5 calls a DAY! Once I got 9 calls in one day!!! They call me from MY OWN damn number. How do you call that back??? Screw the 60DB shit… i yell louder then 60db and my boyfriend hears it…. So i’m with the rest of you…. I’m getting an airhorn… and either.. pure annoyance will make them stop or someones going deaf. They’re calling me right now……… I have already had 6 calls today!!!! Seriously… Ima freak out, if they dont stop. The FCC, FTC, Attorney general can’t do anything about them who exactly can?? And they wonder why vigilantes do what they do.
April 10th, 2010 at 2:17 pm
I keep getting these calls too sick of them cause i dont even have a credit card any time i talk to some one and try to find out they hang up as well some one need to shut these guys down
April 16th, 2010 at 10:04 am
I just got the same call for the 2nd day in a row. Same time in the morning – around 10:45 AM. This Rachel girl must be VERY busy. Poor thing probably has bloody fingers from all the dialing. Can’t they track these people down? They do it on NCIS all the time to people with disposable phones. Since this is obvioulsy an auto-dialer, it must be at least a PC, and I can’t believe they move it around too much. I logged a complaint with https://www.donotcall.gov/, but I have no faith in thier enforcement of it. I’d love to be proven wrong for once!
April 21st, 2010 at 3:06 pm
So sick of Rachel and Cardholder Services.
Every single day I get their calls and they never take us off their list
April 25th, 2010 at 11:20 am
I have the answering machine set to pick up all calls as soon as possible. This takes care of live and computer calls. Live ones don’t like answering machines. In the past, I would make contact with a human then ask them to wait a minute while I answered the door, but would not go back to the phone until I heard the beeping. Little revenge there, but not much. I like the whistle in the ear thing the best. Will try that.
May 5th, 2010 at 3:17 pm
Upside prepaid cards is cardholder services,
It’s address is
P.O. Box 550160
Ft Lauderdale Fl 33355-0160
Phone # 1-866-845-6273
Please be sure to report them to the do not call center and your state attorneys general.
This should put an end to their scams
May 5th, 2010 at 7:55 pm
If you get a call from Card Hoder Services, play with them and try to keep them on the phone as long as you can. Ask them questions instead of them asking you. This will tie up their lines and time and reduce the number of the calls they can make and answer.
May 6th, 2010 at 9:49 am
I am sick of that bitch too. Why does the gubmit bother to let on they are going to stop something like this when they know good and well when they start it and no doubt use no telling how much of our tax money, that they wont do a thing about it or it is too big to do anything about.
I cant tell u how many times I have pressed 9 to talk to an operator and believe it not, I NICELY tell them to please take me off the calling list, or I am no a ‘no call’ list and they hang up on me. I got a call at 9 last night from them and this morning first thing, and I pressed 9 and I said ‘I am on a do not call list, please dont call me anymore” and this little fag says “Me?’ and hung up. I guess they get a kick out of that, but how in the world can they afford to pay people to sit there and answer the phone for that, surely they would’nt get any business out of that.
I went to the FCC but there is so much bull for the someone to go thru, I wonder if it is worth it and would they ever do anything about it anyway?
May 6th, 2010 at 1:01 pm
My story is like everyone elses. The phone rings and u only answer cause u think it may the daughter, or Mom, and it is Racheal, I am so sick of her and the thing of it is, it aint no telling how much the gubmit spent of OUR money to set up that DO NOT CALL registry and I bet it would take 10 yrs and cost ya hundreds of thousands of dollars in lawyers fees and lost wages to get anything done about them calling . I get at least one call a day and when I press 9 to speak to an operator, I try to be nice and say ‘I am on the DO NOT CALL LIST please take me off your calling list and they hang up. How do they ever make enough money off this to keep it going??,,,,, is my question.
May 11th, 2010 at 9:32 am
I don’t even own and have never owned a credit card. I get the same calls almost daily on my cell phone.
May 14th, 2010 at 4:01 pm
That little shit Rachael has called me on my cell phone twice and I hung up within 10 secs. Here are two no. they’re using 269-768-2215, 562-289-8130. I’m sure they have more. If you can’t recognize the no. don’t take the call. Let Rachael piss off!
May 17th, 2010 at 7:54 pm
I play with them, pretending I’m interested and try to waste as much of their tine as possible.
This crap has been going on for so long, I wonder why the feds or some state has not thrown the book at them, anybody know?
May 20th, 2010 at 3:44 pm
I also receive all these call on my cell phone. I have no idea how they got that number to begin with…I don’t give it out but to friends. I have read & tried to call all the numbers listed on this site but not one of them rings…either is busy or a disconnected recording. I pretty aggravated about the whole thing but after reading all these posts, looks as if theres nothing to do that hasn’t already been tried! Argh!
May 24th, 2010 at 3:11 pm
The caller is an illegal telemarketer. Here is his contact info:
Charles Martin
220 S Sanford Ave
Sanford, FL 32771
(407) 718-8366
He was also doing business under this entity:
C & K Marketing
4899 Cains Wren Trl
Sanford, FL 32771
(407) 323-4102
and under this entity (record from FL secretary of state):
C & K Solutions One, LLC
220 S SANFORD AVE
SANFORD FL 32771
FWIW, the area code of an call doesn’t mean anything. Anyone with the right equipment is able to use any phone number they like, including completely fictitious ones. Most telemarketers have this equipment.
May 27th, 2010 at 2:19 pm
Whois to say that these guys are not domestic or international terrorists. Be perfect way to fund covert operations. I really cannot believe the US Government does not know exactly who these people are and condone this assault on its citizens! Probably time to write letters to different politicians to get different results..
May 28th, 2010 at 11:25 am
I work at a county jail and we receive the same call day after day. Kinda funny when we are trying to make sure inmates dont kill each other or one of us and listening to Rachael at the same time.
May 28th, 2010 at 11:36 am
I just called them back and Told them they might want to inquire on lowering their own life insurance because my 2nd amendment rights and I are going to show up at their front door ( if they don’t take me off the list)
June 3rd, 2010 at 7:35 pm
So I found this court document this sounds an awful lot like the company that has been making these calls. I have recieved over 25 phones calls in the past 3 months. The numbers I recieve them from are
562-289-8130 (in Long Beach California)
516-453-5645 (in New York)
I haven’t yet finished reading this documnet but I figured I would post it for everyone to see, and perhaps thre is somthing more we can do.
June 5th, 2010 at 1:27 pm
my gosh.
after receiving 2 calls in 3 days and many more for past 6 months i am wondering what i ever did to deserve this.
it seems this has been going on since at least 2007 according to my google search– maybe longer.
i can’t understand why they haven’t been shut down already!!!
June 7th, 2010 at 7:10 pm
I just received a call about 5 minutes ago and spoke with one of their representives. As soon as I mentioned the “do not call list”, she hung up on me faster than I could say hey! The call was not blocked this time like it normally is, and the number was: (516) 453 – 5645. I immediatley tried to call the number back, only to hear on the other line the audimated: “You have reached the wrong number, please try again.” The area code is apparently somewhere in New York. This kind of crap really bugs me and something needs to be done.
June 11th, 2010 at 1:09 pm
When “Rachel” calls I press 1 to speak to a rep. After a few words of their spiel I interrupt and offer to sell them aluminum siding. I get a click pretty fast.
Something REALLY needs to be done about this scam.
June 14th, 2010 at 4:24 pm
I knew a guy in school that claimed that at one time he worked for one of these companies. He said he felt so bad when he’d actually get information from people, usually old ladies. He said in the end, the people would just end up owing more money than before and it’d basically just screw them over, but his company would make money off of it.
June 21st, 2010 at 5:19 pm
Hi, my mom keeps getting calls from these scumbags everyday. Today she acted all excited when “Rachel” came on. It cut off the message without her even hanging up. She said next time I can answer the call and i’m gonna press one and say i am good friends with rachel. Maybe the rep will give me info. Idk, it just gets soooo annoying.
June 21st, 2010 at 9:28 pm
Some options:
Get a whistle, press the button to talk to the person, then give them an earful.
Ask them how long they’ve been doing something obscene and improbable?
Make up bogus information, speak slowly, keep them talking as long as possible.
Just hang up immediately. They are not dealing with you as a human being, only a blob to be exploited. Any response tells them that this is a working number and there’s someone there — and they’ll keep calling, or call more often.
June 23rd, 2010 at 12:07 pm
Guys, Rachel is gone, now the “from cardholder services” changed the lady’s name as Stephens.
Some people’s cell program is double charged, I guess those card holder services bad apples are working for cell-phone company, –because whenever they call you, it charges your cell fee for one min, even you hang up right away, “she” will be able to speak for about one min each time she calls your number.
June 23rd, 2010 at 2:58 pm
We keep getting these calls. What’s the point of having a home phone anymore? I feel like the only one who calls is telemarketers? They really dont care about the do not call lists… its really bad.
Such a pain!
June 23rd, 2010 at 6:54 pm
They just called again and now they are showing local phone numbers with real peoples names on the caller ID. It looks like a neighbor calling and it is actually those idiots
June 23rd, 2010 at 11:37 pm
Card holder services keeps calling me all the time too! How the heck did they get my cell phone number to begin with?
I’m so tired of it and everytime I get an actual human being on the phone and ask very nicely to be put on their no call list they hang up! How freaking RUDE!!!!!!!!!!
Here’s the phone number they used on me 1-516-453-5645 and when I push send to call them back I get a message saying that the number cannot be completed as dialed.
Maybe next time i’ll lead them on and then say “there’s an emergency but i’m really interexted!!! What’s a number that I can call you back on?” Just to see if they give anything out?
I don’t have any credit cards so they are wasting their time!
Maybe we should all send an email to abc, nbc and cbs about this and let them investigate. Iff the fcc won’t helps maybe the media can’t embarass them with bad press and get this to stop!
If we send enough email to ABC, NBC, AND CBS maybe they’ll take notice?
I’ll check back and see what you guys think but we should fight this cause it’s obvious the no call list doesn’t work or the fcc.
Wonder if we all have a common company that we use that’s giving out our numbers?
June 23rd, 2010 at 11:39 pm
Oh and by the way the call I got earlier was still Rachell:( and they never call my home number just my cell phone.
June 24th, 2010 at 1:23 am
On june 1 this was the number they used 202-607-2929
June 30th, 2010 at 2:30 pm
I think EVERYONE should press the number at the end of the message, “to speak to a representative” and then just set the phone down. If everyone did this they would get overwhelmed.
July 1st, 2010 at 7:16 pm
If you push the ‘zero’ or operator button twice on your phone, a man answers and he gets really nasty when you tell him to not call, that you are on a new call list. He really called me some foul names. I laughed cuz he obviously didn’t know that he could be caught that way. Try it.
Hit zero twice and get prepared.
July 2nd, 2010 at 2:16 pm
This was todays phone number 520-360-2753 and today’s message was from Tiffany. UGH!
July 6th, 2010 at 2:20 pm
Everyone who gets this, call the FTC.
1-877-FTC-HELP (1-877-382-4357)
Choose to file a complaint, the more complaints they get, the quicker they can prosecute these jerks. Give details on their (a) faking Caller ID signals, (b) phishing behavior, (c) ignoring requests to remove your number from their call system, and (d) ignoring the Federal Do Not Call List.
I would have you refer to the complaint I filed but the FTC guy said it is better for MULTIPLE complaints to be submitted.
Only through our concerted action can these CRIMINALS get busted for good.
July 6th, 2010 at 2:23 pm
by the way, the guy at this number (reported above)
Account Services,card Holder Services,mershant Service, Credit Card Services
Phone: 866-211-1277
2202 Curry Ford Rd
Orlando, Florida, 32806
U.S.A.
says that yes, the Rachel calls are coming from them, but again, refusal and hangups when you ask to be taken off the list.
July 10th, 2010 at 1:27 pm
When I asked to be taken off the list, they told me it would be $495 plus tax, and then hung up on me.
July 16th, 2010 at 2:39 am
Rachel, I hope you get herpes and that it burns like the Hell you are putting me through with your stupid phone calls! I wish you an eternity of telemarketing calls that wake you up at all hours!!!!!
Love,
Sarah
July 16th, 2010 at 1:28 pm
I have been on the no-call list forever and still Rachel now calls me every single day (it used to be Heather). You can’t report these people because you don’t have a company name. BTW I am over 70 and I have never fallen for a scam. Keep age out of this – there are suckers at any age.
July 20th, 2010 at 2:53 pm
Rachel was taken aback when I asked if she was naked.. and would she do some things for me.
I hadn’t spoken to her in a long time. So soon she forgets.
August 13th, 2010 at 3:43 pm
If these scumbags won’t stop harassing you, at least make them pay for it with every call. Since they are breaking federal law by running this scam, don’t worry about being sued or charged if you cuss them out or blast out thier eardrums with an air horn. After all, If you beat the crap out of some thug who’s trying to rob you, the punk hardly has the option of calling the cops! They won’t think the job is so fun if we make it more trouble than it’s worth.
September 1st, 2010 at 11:10 am
“Rachel” has been pestering me. Once I pressed “1″ and spoke with someone who asked about my credit card debt. As soon as I started inquiring for details about his business, he hung up.
Why hasn’t this garbage been simply shut down?
I know e-mail spam has been hard to stop (despite being literally a drain on the whole economy) because computer programmers can pull all manner of sleazy tricks to avoid being caught and traced. But these evil jerks are using old fashioned telephones!
I suspect they are using old fashioned telephones (1) as an endpoint to slick electronic technology, and (2) while being based in a foreign country (despite the Florida phone number and supposed Florida address) — and both are making them harder to catch.
A special pit in hell is reserved for these people….
Re comment #171 from Mr. B., I suspect they don’t originate in the U.S., and U.S. federal law can’t very easily reach them.
It’s definitely a good idea to report any of these calls — you can do so easily on donotcall.gov.
September 2nd, 2010 at 10:48 am
Provided post # 166 is accurate…google map the address. This address is located next to an adult store and a belly dance lounge. Seems rather fitting for this type of operation…
September 2nd, 2010 at 4:07 pm
Re: “Maybe next time i’ll lead them on and then say “there’s an emergency but i’m really interexted!!! What’s a number that I can call you back on?” Just to see if they give anything out?”
This worked once; I called back to make sure it was really them and then reported the number to the FTC for a Do Not Call violation. If the FTC whacked them for the $500 fine, that is why they now hang up as soon as anybody else does this.