What Are Your Thoughts on This Cashier’s Thoughts?

January 14, 2009

Check out this comment that was left on the post “Rude Customers” from last year (I did not edit the comment):

I agree with Sarah about her feelings for people after cashiering for over 5 years. At this point, I could care less about losing my job after dealing with so many rude customers. It is a lose, lose situation for cashiers; you don’t say anything to avoid a confrontation, your rude. You say one word; your rude. You look at customers in what they feel is a “wrong way”; your rude. And Billy, I too, have developed a very low opinion of the general public. Most customers should stay home and take their meds first before coming out in public.

I think this person is just looking for an excuse to justify not doing a good job. If you can push all the blame to the customer, then you can justify your I-don’t-give-a-crap attitude.

I’m sorry but this is just wrong.

Sure, there are rude customers out there. But, MOST people are not rude. Most people just want good service and to be taken care of.

I challenge this person to take a different approach. Try these following actions that I found on page 83 of Jeffrey Gitomer’s Little Gold Book of YES! Attitude* for 30 days and see what happens:

Be nice.

Be kind.

Smile.

Make friends.

Say nice things.

Praise others.

Take responsibility.

Be proud of your work.

Be proud of your accomplishments.

Don’t worry, be happy.

Finally, I couldn’t help but notice that this person has been cashiering for 5 years. FIVE YEARS! That’s a long time. Cashiering is usually an entry-level job…not a career. I would encourage this person to either set their sights on a better position within the company or take action to find a career elsewhere. Once a plan is in place and you don’t feel like you’re stuck in a dead-end job, it’s a lot easier to have a positive attitude!

* Affiliate Link

35 responses to What Are Your Thoughts on This Cashier’s Thoughts?

  1. I completely disagree with you. Cashiers get treated like dirt by pretty much 80-90% of the people that go through their line. And then there are the 5% that think they can walk all over you. When I was a cashier customers always think they are right. Well guess what, you aren’t! Customers make mistakes and some of them are cheats.

    I worked the customer service desk and several times I had to stop helping people and walk away because I was being treated horribly. I didn’t care what my supervisors said, because there is no reason for people to get treated the way customers treat you when they don’t get their way. At least 5 times a week I would get sworn at, called stupid, called very rude names. On top of that you are either too slow, too fast, too mean, too quiet…

  2. I think your view of this person is very elitest.

  3. Katrina,

    Elitist in what sense? I find your comment offensive. I’ve been there, done that! I worked in the grocery business for 9 years. I sacked groceries, carried out, checked, managed, stocked groceries, cleaned restrooms, unloaded trucks…

    My views of customer service haven’t changed. Don’t call me elitist.

  4. It sounds like you’ve never been a cashier before.

    No matter how nice you are, or how hard you work, there are always people (quite a few actually) who will not afford you the common decency to treat you like a fellow human being.

  5. Matt,

    See my comment #3, which probably wasn’t there when you left your comment.

    I did work in retail and spent a lot of time behind the cash register. I know what it is like.

    Ignore those who don’t treat you right. Don’t let them drag you down.

  6. Assuming they have no life plan? And the only reason they have their views is because they don’t have a positive attitude? Or because they are doing a poor job?

    I’m sorry but people don’t take a cashier job for fun. Its usually because they have no other choice (no job skills, a 2nd job, need night time hours, etc.) It often takes a lot of time to move up within a company also. I’m pretty sure someone reading your blog is not content with being a cashier as their full-time career.

    The fact is people are inherently selfish. In public situations, dealing with strangers, the majority of people will only do what is in their best interest. Whether it is leaving your shopping cart in the parking lot, cutting people off in traffic, or being rude to others you know you won’t see again so that you will get what YOU want.

  7. It all goes back to The Golden Rule in my opinion. My most recent observation is that the lights are on, but nobody’s home and the answer “I don’t know” has become acceptable. What ever happened to “I don’t know, but I’ll find out”?

  8. Katrina,

    The flaw in your logic is that you expect the world to change first and then you will adapt your approach accordingly. What’s going to be easier to change: the world or yourself?

    I have been out of the grocery business for 13 years but I have a hard time believing things have changed that much. I enjoyed my time in the business. Yes, I had bad customers to deal with but MOST of my time was enjoyable. I wonder why that was?

  9. People treat you the way you allow them to treat you. Corollary: Customers treat staff the way the owner/manager allows them to be treated.

    It’s easier to have 300% turnover and have the staff put up with every jerk that walks in the door, than have fewer (better) customers who are are more profitable. These jobs are “entry level” because it’s easier than hiring, training, & keeping top quality service professionals. High(er) pay and LOW turnover has about the same cost as low pay and HIGH turnover due to the tremendous hiring and training expenses.

    We have a simple rule. We’ll do anything you request, but if you can’t be nice our competitors will be more than happy to take your money. Until they get fed up with you too that is.

  10. First off, I cashiered all my way through high school and college for tuition money. This included waiting on people who waited over 1 hr in lines to get their free hamburger, fries and drink as an amusement park promo (to everyone who came in .. our stand did over 5,000 hamburgers at times). Thus, I have seen the worst.

    I never had a problem with customers because being nice and helpful goes a long way. This included a recent stint at a basketball game working a drink station for a volunteer group where our beer taps were full of foam and held people up from the game.

    Yet, being nice isn’t even half the issue. The issue is make sure they feel listened to even if wrong and not to react. Once you react, their defenses and anger go up further. To do this people say have a thick skin… yet it’s about having a good self-worth. When you feel good about yourself, what matters what they say? What matters how they treat you (other than them spitting on you). A wise man says, what is a gift if not received? You need to take on what they say for it to have an affect you.

  11. I am curious also to see the age of the person. I also want to know why are customers are so rude, maybe there really was a reason. Maybe they felt she was giving them an attitude. I always try to be kind to the cashiers and never have issues.

  12. I disagree that cashiers are never shown “common decency” as the poster above stated. I worked in retail for 2 years and was a cashier for much of that time because my managers found me to be able to do the job quickly, as well as the fact that I was polite and courteous to customers.

    I had several customers who gave me business cards incase I wanted to find a new job. Beyond that, I’d say 80% of the time, I was able to have a nice conversation with the customer, and they were not rude to me.

    Yes, there are people who believe you’re too slow, talk to much or too little, etc. But I believe those people are the exception, not the rule. I found the easiest way to make sure that a customer was in a good mood was just to compliment something they’re purchasing or an item they were wearing/carrying. After that, everything else was easy.

    I had my bad days where I wasn’t really in the mood to be Mary Sunshine the whole time, and those seemed to be the days that people were more rude to me.

    It’s pretty simple. Treat others the way you want to be treated. In your job, in life, in everything.

  13. I think the cashier has a bad attitude. While I can sympathize having done cashier and drive through work, I think it’s too extreme to say “the customer is always wrong”, just like it’s too extreme to say “the customer is always right”.

    I’d bet that the cashier’s negative attitude is self-fulfilling, as their apathy likely creates more conflict with customers.

    That being said, I feel like everyone should work retail or something similar at some point in their life. It gives you a new appreciation for how to treat others.

  14. OK I can’t believe some of these comments.

    Angie –
    Cashiers make not get treated with the respect they feel they deserve or the respect they do deserve but that shouldn’t stop them from doing the best job they possibly can with the best attitude.

    Katrina –
    I suppose it could take a lot of time to move up in a company but that really shouldn’t stop you from working hard and doing the best job you can. ANYONE can better themselves.

    I worked at Sam’s club for years as well as a grocery store while in High School. People have always been rude. I had a customer once throw a loaf of bread at me because I asked her if she wanted help out with her groceries. Big deal. I found it most satisfying to help upset/angry customers because those are the customers that you need to make happy to come back to your store. You know the problem these day’s is people don’t look at the job they have as an opportunity to own something. They think they just “Work” for a company and that’s that. Let me go in and check out a few jerk customers, get my check and be done with it. These are people with no ambition. As I said before ANYONE can better themselves. Anyone can move up in a company and if they don’t feel they can they can always look elsewhere. The problem with our society is that people nowaday’s think they are owed something. They are owed more wages because they did there job. Well isn’t that why they got the job in the first place. Hello Joe Cashier…we will pay you x amount of dollars to be a cashier. OK say’s Joe Cashier. Then he/she starts working and for some reason thinks they are entitled more money to do the job they got hired to do. You recieve more reward whether it monitary or promotion from doing more than what is asked. My biggest beef with a cashier with a bad attitude is that they are there because you are there. Bottom line. If they don’t want to work then quit. There is no pride in the work force anymore. So you can all post about how cashiers get no respect but the bottom line is that cashiers don’t demand respect so therefore they don’t receive it. NO ONE owes anyone anything…everyone earns what they want. That’s the beauty of America…you don’t like it, change it.

    Stop blaming the customers, who are spending their hard earned money to support the cashiers way of life, for the cashiers bad attitude…

  15. I was a cashier for five years (and then I was cashiered!) in a high-volume convenience store downtown in a medium-size city.

    We had several stores, at great locations where multiple transit lines converged.

    Just about every type of person came through our doors. We had overseas tourists, we had commuting professionals, working class commuters, downtown workers, local visitors, college students, homeless street people, gangbangers, returable-container scavengers, etc etc.

    An awful LOT of these people – probably 10-20 percent – came in NOT to contribute anything of value, but to take something of value. Along with the ubiquitous shoplifters, people came in looking to browse magazines without buying, to cash in dirty returnables they found discarded on the street, to take free napkins, utensils, condiments, or whatever, or maybe to get change for their $20 for bus fare or parking meter coins.

    All hourly employees were paid within 20 cents of minimum wage, our ages were well-distributed from twenties through fifties, and approx 20 percent of our employees had college degrees.

    There was no short- or mid-term promoption path; the managers were middle-aged, well-ensconsed in their positions, and unlikely to leave for the next 15 years.

    As one of the older employees, I saw myself as having no meaningful future, and over time I became less tolerant of the cretins (say the bottom 3-5 percent) who could not be avoided.

  16. Re: Take Responsibility

    Alas, my job had a lot of stressful moments, and some of the employees cut corners when they could get away with it, esp on weekends when the managers were not one shift away.

    On my weekend shifts I would fully stock the coolers – starting from nearly empty cases – because the other employees knew there would be no manager in the morning to check up on their work.

    I was happy to take responsibility for MY tasks, but taking responsibility for someone else’s job got to be quite tiresome.

  17. JLP,

    I’ve been a retail manager for while and I’ve found that the kind of customers you get depends largely on the company you work for, the skill set of your manager, the size of your store, and your customer base. Basically, one person’s retail job experience could be very different from another person’s. I started my career in a big department store and the customers I dealt with were CRAZY rude. I now work in a much smaller store, in the same mall (catering to a completely different demographic), and when my associates complain about a “rude” customer, they’re usually referring to someone who didn’t get off their cell phone, or slid their money across the counter instead of handing it to them, etc. When they hear their friends who work at Target or Old Navy or Macy complain about rude customers, it’s easy for them to say, “Dude! Lighten up and deal with it!”

    I’ve known people who worked at grocery stores and I’ve heard some stories, so I don’t doubt that you’ve had your share of crazy customers. However, like you said, it’s been 13 years. I’m sure it’s easier for you to say, “Chin up!” when you haven’t dealt with it for so long. When strangers screaming at you about your supposed idiocy is a current, day to day reality, then it’s a little harder to have a Pollyanna view about society.

    As for your suggestion she change her job… You know, when office workers complain about the Monday blues, spend half their work day goofing around online instead of working, commiserate in the break room about how much they hate their clients, their boss, etc., very few people are quick to say, “Oh, why don’t you go back to school/get another job.” When a retail employee says one thing about how they don’t like their job then the critics are everywhere. Get another job! Go back to school!

    I’ve known a lot of career cashiers who chose to stay cashiers for various, valid, reasons. Maybe she genuinely hates her job and she should look for advancement (in her company, in her field, in another field…). Or, maybe she likes her job, but some customer yelled at her for not honoring a coupon that expired 4 months ago, and she just needed to vent. In my personal experience, you don’t get to stick around for 5 years as a cashier if you suck (i.e. are rude to customers, have a sour disposition). Those with low tolerance for people burn out of retail before the year is over. Besides, if you’re rude to customers, you’re probably also rude to your manager. If you’re rude to your manager, you find yourself without hours, and they will find a way to push you out.

  18. Interesting feedback Jin!

  19. I agree with several comments above that retail depends a lot on your customer base. I’ve worked at several different pharmacies and customers are MUCH ruder at chain pharmacies. While unjustified, customers thinks it’s okay to be rude to “a big corporation” but in reality employees of the corporation are people in your community too just like the employees at the mom & pop store.

  20. blah blah blah and boo hoo hoo. You don’t like “your” job, get a new one. Being rude to someone, especially a cashier, just to be rude is not excusable. However trying to justify a poor behavior based on a few exceptions to the rule is even worse. “I’ve worked retail” and “obviously you’ve never been a cashier” are just ways of saying “I think I’m special” and have no validity to the subject matter.

    You don’t like your job, then get a better one, but don’t blame the rest of society on “your” problems. Tough S if you deal with a rude customer – that’s pretty much every job and every situation. Teachers deal with parents who think their parents are angels. Bankers deal with people who think they are responsible with their money. I work with people who think their S doesn’t stink even though they are straight out of college with zero life experience.

    Build a bridge and get over it.

  21. Right on Thomas 🙂 A bit tough, but essentially it’s not a big problem and not hard to surmount. It is the cashier’s fault that she’s unhappy because nobody can make her unhappy, she has to “agree” to it. I also worked at McDonald’s for 3 yrs and it was totally fun .. I even found my wife there. Just don’t take it personally and recognize that every is human too.

    Look at it as practice: If you can connect with customers in the 3 minutes they are at your till then you can go a long way. Also realize that if you are a sourpus then you will also never get the promotions you might be waiting for. Don’t worry be happy and fake the smile until you can make it.

  22. Very interesting discussion! I’m coming from the standpoint of having to deal with rude cashiers everywhere I go! Whether it’s the grocery store, a restaurant, or gas station, it seems like all the cashiers I come in contact with think I’m in their way.

    However, I have noticed that making eye contact and starting a conversation with a funny comment or a nice remark (usually, “You guys look pretty busy!”) can begin to change the situation.

    I think the issue is that we all see each other as “objects” – the ‘cashier’, the ‘customer’, the ‘crazy driver in front of me’. This is opposed to seeing each other as PEOPLE – even when we’re in a hurry, or even when the person is doing their ‘job’.

    So, I think the responsibility falls on both parties: the customer to be considerate and respectful, and the same for the cashier. No one is “excused”.

  23. Jin in comment #17 makes some very good points.

    Without knowing the exact situation we don’t know what the real answer is and we shouldn’t all assume.

    Maybe the customers at that store are especially rude for whatever reason. Maybe the cashier has a bad attitude that causes problems. But its more likely the real answer is somewhere between. Maybe the store in question attracts a lot of rude customers but the cashier was mostly just venting and doesn’t literally think everyone is scum.

    I would say though that if this is really how the cashier feels about their job they should definitely look for different kind of work. It doesn’t matter what the exact reason is whether the customers are rude or the cashier skills aren’t suited for retail work, either way they seem clearly very unhappy with their job.

    Jim

  24. I often encouter cashiers who act as if they are doing me a favour. No “Hi”, no “thank you”. And they really look they hate what they are doing. They should either find another job or change attitude. If they are waiters/waitressses, I would not leave a tip.

  25. A previous commenter brought up a point I’d overlooked. Guess what cashier – My patronage pays your paycheck. A pleasant experience when paying for my goods or seeking assistance is very appreciated and actually rightfully expected. It would make me want to come back to your store.

  26. What if you don’t like your job and you can’t get a better one and you can’t start your own business because you can’t save up money on minimum wage?

    That’s gotta have an unhappy outcome no matter what.

  27. Terri Sinclaire April 15, 2009 at 9:19 am

    I’m the person who you all are answering to up above. I’m still cashier. I’m a senior citizen, 64, and this job is part-time and never was a career. Most of the public are nice but it just takes one whiny customer to ruin your day. For instance, I politely asked a woman for her I.D before taking her check and she got mad, left her child in the cart for me to babysit, left her purse, and walked out to her car to get her I.D. After she complained to my boss, he told me “I should “bend” a little. What does that mean?? Take a check without I.D. Sorry, but I won’t. You cannot slam cashiers if you have never been one.

  28. Cashiers are some of the most underpaid and overworked people nowadays. Especially today, where money’s tight, they’re being asked to work more hours for fewer/lower raises because the stores can’t afford to hire enough people. People tend to forget that cashiers have lives outside of work and may have things stressing them out and constantly on their minds. Also, in addition to running register, most of them also expected to straighten the merchandise, complete a list that the managers have set out for them to do by the end of shift, and help people who either can’t find a certain item or are too lazy to look. If they don’t do all of that with a smile and a happy attitude, then they’re considered rude and bad employees. Many times customers bring food or something to drink in the store and just leave it on the shelf when they’re done, or people just walk in and hand the employee a shopping list of things they need to find.

    The most dreaded part of the job for most employees is when they need to run on register. More and more customers are in a hurry so the cashier can never go fast enough for them. There are constantly people trying to get things for free or for a majorly reduced price and God forbid the cashier dares to ask for someone to do a price check to prevent the store from losing money. A lot of customers come in angry or stressed out and decide to take it out on the cashier when the store can’t do something because of store policy or because the registers just won’t let them. Sometimes they manage to humiliate and anger the cashier enough that they either have to leave so no one sees them cry or they just feel off for the rest of the day. It’s easy to say they need to get thicker skin if you don’t have to do their job, but remember, they’re already running around trying to get their job done, then everyday people take out their frustrations on the person behind the register, it wears you down after a while. Even a store manager who has been in the business for 16 years started crying after a customer started verbally attacking her character, intelligence, and abilities just because the manager could not take an expired coupon(all coupons needed to be scanned). My sister has been a cashier for 7 years and is constantly coming home with new stories of stupid customers who think my sister is nothing more than a robot who must do exactly what the customer says.

    I’ve never been a cashier but I’ve seen people treat them like crap when I shop or when I’ve visited my sister at work. Luckily, for every time an irate customer has yelled at her, she’s had at least two customers who treated her with respect and actually remembered that she is a person.

    Also, for the person who said that your patronage pays the cashier’s paycheck, I don’t remember seeing your name on my sister’s checks. Stop acting like you’re the most important person there ever was and try to imagine what it’s like having to deal with rude people who think they’re better than you every time you go to work. Maybe if you were actually nice to the person behind the register, they might return the favor.

  29. Sorry, I disagree with the poster. I’ve been a cashier on and off for 2 years at two different companies and being a cashier isn’t fun but when you’re young/schooling, it’s kind of all you can do. I’ve tried to have a positive attitude and I still get walked all over. Right now I work at a drug store called London Drugs in the heart of downtown Vancouver, BC. A lot of the customers are rude tourists who think they are allowed to walk all over the staff any way they want because they are visitors to the country and need to be treated like royalty. Also, working at London Drugs is like working the express lane in any store all the time. Transactions are on average one minute long which means I don’t get to have the time to have a conversation with a customer even if I wanted to.

    Having a positive attitude doesn’t always help because you can be polite and courteous and some rich fuck will still be the rudest asshole in the neighbourhood. And being positive all the time can be very unhealthy for a person. People need to be able to express their frustrations, it’s all that “The Secret” stuff and “Don’t worry, be happy” SHIT that is ruining the world. Are you going to tell a single mother who is working full time hours at a place that pays minimum wage or god forbid, some sort of training wage that is less than minimum wage, “Don’t worry, be happy” when she has been reduced to working a crummy job, barely squeaking by on bills? I knew a stock person (also a lousy job) who was working two jobs to support his family. Sucks balls and I think he should be allowed to feel as shitty as he can.

    There’s too much wrong with the world to bother being enthusiastic about a cashier job.

  30. I’d also like to add that in general, most cashiers are cashiers because they have little other choice in finding a different type of job. A lot of the people I work with need the extra cash in order to make ends meet or are students doing it on the side of their studies. Where I live, getting a job that is $16/hr or more allows a person to live above the poverty line. Guess what the minimum wage is here? $8/hr. You get a lot of people working crummy jobs and still living in poverty, especially if they have dependents. Guess what cashier jobs pay? Usually minimum wage. Guess how long in takes to get even a 10 cent increase for some companies? A while. Talk about the gap between the poor and the rich getting wider and wider. I say if you’re working a crummy job and are scraping by in terms of living standards, you’re entitled to being frustrated and unhappy. Sometimes it’s impossible not to worry and just be happy, I’m an inner city kid, I know what it means to be poor and worrying about trying to keep from being hungry. And happy attitude isn’t going to make that stomach full. And I know being bitter and unenthusiastic isn’t going to cut it either but a lot of times, it’s easier to be legitimately unhappy than faking a stupid smile.

  31. I was a cashier for many years, and let me say that yes over the years I had one or two rude and nasty customers but for the most part, if you treat a customer the way you would want treated all will go well for both parties

  32. Businesses in retail understand the value of good customer service. Cashiers undergo training and assessment before taking on the general public. They also are tested annually (speaking strictly grocery) to make sure they still understand what is good customer service. I myself was a cashier for a large regional chain for 10 years split within 2 locations. 3 years loc. A, 5 years loc. B and back to loc. A for 2 years.

    Location A, the prevailing attitude as a customer: me vs the store (cashier). I waved a barcode across the scanner and most of the time was told “you scanned that wrong.” Folks generally grumpy, they don’t make eye contact in an apt. that’d mean interaction. Race to the next red light – me first!

    Location B was like a whole new world. The prevailing attitude in the above situation went like this: “Excuse me sir, but I think that item came up at the wrong price. Would you call back to the dept. and check please?” Folks waved at eachother and said “hi” at the apt. and stopped at YELLOW lights.

    In both locations I was “hit” by several mystery shoppers evaluating my service. I never knew who they were until I got my reward for receiving perfect service scores and wished I’d get the next one! I didn’t change my style and yes, when my wife and I finished school and landed better jobs, we moved our home out of location A.

  33. I have a lot of respect for cashiers. I see how rude customers can be towards me as a shopper, that’s why I like to shop at night (if I really have to), or mostly local organic (small chains – where, for the most part, people are healthy, intelligent, and RESPECTFUL).

    Society has gotten more and more rude, and demanding, then when I was a kid. I’ve been on both sides of the fence, and there is no craziness like clueless, SELF-ABSORBED people, these days. They walk around like zombies, high on religion, processed foods, full of hormones and pesticides and what-not.

    Plus, they know the poor cashier needs his/her job and can’t really say much, or they’ll get them fired on the spot. There is a rapidly growing number of really sick bullies in the world, and will take their frustrations and misery out on those who are positive and just trying to do their job(s).

    I’m just reminded how grateful I am, that I’m not one of those a-holes. I really try hard to give cashiers, baggers, and waitresses (I’m a generous tipper) my upmost respect. I show my appreciation by thanking and helping bag, so does my husband.

    When Terri Sinclaire wrote that her manager told her to “bend” a little, I was really saddened. That manager should have called child protective services on that woman that left her child negligently in the store and left the building. What is happening in our society, when we place greed over human life?

    That reminded me of a story when I was in retail. A woman left a baby in a baby carrier just outside the waiting room, and went across the isle to another part of the department. After awhile, I called security and I let them reprimand her, thankfully, yet she had the nerve to get angry with us. That was some years ago, and things are worse today. Today it’s, “I’m going to have a temper tantrum if I don’t have it NOW!” – and these are supposed to be adults? How about awful Black Friday, where customers trample people to death and act like apes? Do those cashiers need to “smile and be proud of their work?” How about that poor security guard that was trampled to death, are you going to tell his family that they need to “don’t worry be happy?” – when they just lost their father for Christmas? People need to stop gloating, stop preaching, take their blinders off, and show some real empathy and respect.

    I really enjoyed the comments by most of the cashiers, especially by Angie, Katrina (yes, I fully agree that this author is elitist – thank you – and to criticize posters when asked of their opinion, what happened to your “30 days of YES” attitude?), Jin, Terri Sinclaire, and Caro. Thank you.

  34. To this guy Chris ….stop blaming the customers? we work just as hard as these people spending their hard working money. What really changed my opinion about society was a Sunday I worked for mothers day…I lost both my parents, I had to work I couldn’t go spend it with my sisters or light a candle for my mother. The customer was so rude to me during the entire transaction…at the end he had some nerve to tell me “” I should smile more often”. I still feel proud that I told him off! People don’t know what you are dealing with In your life to tell you to “smile”. There’s been plenty of times I go on register & say to myself that I will be helpful and have a positive attitude…but you still get treated like dirt. A cashier is there to bag your things and be kind to you…being kind to people when you get paid like 7.71 an hour is ridiculous. If you double bag something so their shit won’t fall out of the bag…they tell you no no no no I only need one bag or they just throw it on the register. If you give them one bag they complain. It’s stressful when you try to please a thousand customers who all want to be treated a certain way. Thank god I quit my job after 1 year and a half of working. I went through depression and cried to my bf everyday before I went Into work if that doesn’t tell you something then idk what would

  35. I was a cashier 3 times at two different stores. I had horrific experiences each time. One grown man (I was 19 yrs old and I’m a female) got into my face and screamed at the top of his lungs that I was an idiot for letting his fruit make a loud thump as they went into the grocery bag. It took all my stregnth NOT to cry because all the customers were staring at me.

    A woman REFUSED to take her grocery bags off the plastic bag wheel so I could continue ringing her up and bagging her other items. She had to be in her 70’s and I swear she was acting like a 3 year old. She got the manager’s involved in an attempt to get me fired.

    One woman slid her ATM card and insisted that it be run as credit. I told her ok no problem. Well she goes and enters her pin number and the transaction defaulted to debit and there was no way to reverse it back to credit. Well I was called every name in the book in front of her young granddaughter.

    This other lady walked in and demanded that I sell her a pack of postage stamps. When I told her we don’t sell stamps she copped this attitude and went absolutely ballistic. Her husband had to restrain her and guess what: we really didn’t sell stamps. She also tried to get me fired.

    One man’s credit card was declined several times in a row and he called me a stupid b word because I told him I’d need another form of payment.

    These are just some of my experiences. I’ve had many more. Why customers come into stores with malicious intentions I’ll never know, but they do. Some are trying to get you fired and others just like to pick on you because you aren’t in a position of power.

    Also sometimes I wouldn’t be smiling because I was absolutely starving and had no money to buy myself something to eat. Even though I had a job all my money went to bills and I was left with nothing the day after payday. Cashiers make minumum wage in case some of you didn’t know.

    I’ve run into rude cashiers before, but I always brush it off because I know exactly what it’s like on the other side.