Check out this comment that was left on the post “Rude Customers” from last year (I did not edit the comment):
I agree with Sarah about her feelings for people after cashiering for over 5 years. At this point, I could care less about losing my job after dealing with so many rude customers. It is a lose, lose situation for cashiers; you don’t say anything to avoid a confrontation, your rude. You say one word; your rude. You look at customers in what they feel is a “wrong way”; your rude. And Billy, I too, have developed a very low opinion of the general public. Most customers should stay home and take their meds first before coming out in public.
I think this person is just looking for an excuse to justify not doing a good job. If you can push all the blame to the customer, then you can justify your I-don’t-give-a-crap attitude.
I’m sorry but this is just wrong.
Sure, there are rude customers out there. But, MOST people are not rude. Most people just want good service and to be taken care of.
I challenge this person to take a different approach. Try these following actions that I found on page 83 of Jeffrey Gitomer’s Little Gold Book of YES! Attitude* for 30 days and see what happens:
Say nice things.
Be proud of your work.
Be proud of your accomplishments.
Don’t worry, be happy.
Finally, I couldn’t help but notice that this person has been cashiering for 5 years. FIVE YEARS! That’s a long time. Cashiering is usually an entry-level job…not a career. I would encourage this person to either set their sights on a better position within the company or take action to find a career elsewhere. Once a plan is in place and you don’t feel like you’re stuck in a dead-end job, it’s a lot easier to have a positive attitude!
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