By JLP | September 10, 2009
Last night I had to make a quick trip to the grocery store. As I was walking into the store, I noticed a young man out gathering up grocery carts. I kid you not, a 90-year old with a walker could have moved faster than this kid was moving. Of course it’s hard to move quickly when your pants’ waistline is halfway down to your knees (how pants like this are allowed on the job is beyond me).
The sight got me to thinking about what makes a good employee? I came up with a short list of my own ideas. If I was a manager, this is what I’d like to see in an employee (or associate):
1. A good employee knows what job they are supposed to do and does it without prompting. When they are done with that job, they ask for another job. They don’t just stand around.
2. A good employee hustles! Those hours that you are on the clock don’t belong to you, they belong to the company (that is what you agreed to when you took the job). An employee who does otherwise is stealing from the company.
3. A good employee treats customers (even rude customers) with respect and courtesy. SMILE (even though you don’t want to).
4. A good employee picks up trash and doesn’t just walk by and leave it on the ground.
5. A good employee takes pride in their work and in their appearance.
6. A good employee asks their manager what they can do to improve their performance.
7. A good employee has fun on the job.
8. A good employee does more than they are asked.
9. A good employee goes out of their way to serve a customer’s need even if it isn’t in their department.
10. A good employee asks for more responsibility and promotions if they feel they are deserved.
Okay, those are my thoughts. What about you?
In your opinion, what makes a good employee?
Tomorrow we’ll tackle what makes a good manager.