By JLP | February 11, 2011
My wife has had a Tassimo machine for several years now. She loves it. A couple of years ago, Tassimo redesigned the machines, making them more modern-looking, sleeker, and maybe a tad smaller so that they don’t take up as much counter space. Anyway, her machine is getting pretty old and I have been thinking about replacing it.
The last week or so of January, I received an email from Tassimo Direct regarding a sale on all their machines and two free packages of coffee. The price was pretty good, so I ordered my wife a new machine (the T-65 if you’re interested). I placed the order on January 28. I immediately received a confirmation email. A week goes by…no machine. I log into my account and see that it says, “Shipped the week of 01/01/1900.” Odd. Then I see in a different section that it says that it was shipped via UPS on the day that I logged in to check the status.
So…I let a few more days pass. Still no machine. I log back into my account and see the same thing as before but the “shipped via UPS” has changed to a new date, which just happens to be the date that I logged in again to check the status.
I send customer service an email asking them what is up with their website. This is the response I got back:
We apologize for the inconvenience.
Please be advised that when you see 1/1/1900 that indicates there is an item in your order that is unavailable.
Currently, the T-65 is temporarily unavailable. The system continually updates the ship date in anticipation of the arrival of this product but it has not shipped yet.
What kind of rinky-dink operation is this? They need to spend some money on web development. I’m just glad I didn’t order this as a gift and needed it by a certain date.