My Frustrating Tassimo Direct Experience

February 11, 2011

My wife has had a Tassimo machine for several years now. She loves it. A couple of years ago, Tassimo redesigned the machines, making them more modern-looking, sleeker, and maybe a tad smaller so that they don’t take up as much counter space. Anyway, her machine is getting pretty old and I have been thinking about replacing it.

The last week or so of January, I received an email from Tassimo Direct regarding a sale on all their machines and two free packages of coffee. The price was pretty good, so I ordered my wife a new machine (the T-65 if you’re interested). I placed the order on January 28. I immediately received a confirmation email. A week goes by…no machine. I log into my account and see that it says, “Shipped the week of 01/01/1900.” Odd. Then I see in a different section that it says that it was shipped via UPS on the day that I logged in to check the status.

So…I let a few more days pass. Still no machine. I log back into my account and see the same thing as before but the “shipped via UPS” has changed to a new date, which just happens to be the date that I logged in again to check the status.

I send customer service an email asking them what is up with their website. This is the response I got back:

We apologize for the inconvenience.

Please be advised that when you see 1/1/1900 that indicates there is an item in your order that is unavailable.

Currently, the T-65 is temporarily unavailable. The system continually updates the ship date in anticipation of the arrival of this product but it has not shipped yet.

What kind of rinky-dink operation is this? They need to spend some money on web development. I’m just glad I didn’t order this as a gift and needed it by a certain date.

6 responses to My Frustrating Tassimo Direct Experience

  1. Wow, sounds like their website hasn’t been updated in a while, like 1996 maybe? That’s pretty bad!

  2. LOL — it shouldn’t of even allowed you to place an order if they don’t have the item in stock.

    I just used the website, and it allowed me to add the T65 to a cart. This is borderline scam.

  3. Try out the Keurigs 🙂

  4. That’s absolutely ridiculous. They old on to your cash and maybe in 7 months you’ll have your machine? Wow.

  5. I agree on the Keurigs. I’ve got a Senseo which I love (it is more like espresso than any of the ‘quickie’ machines), but my wife insisted on a Keurig and I’ve got to agree the ease of use is pretty awesome — and the coffee is good too!

    Too bad the website is so poor.

  6. Their website is extremely poor when it comes to the My Account part. It doesn’t even let you review previous orders; only ones that are currently pending shipment. Also, if you order anything from them, make sure you triple check that you received everything once the shipment comes. I ordered about ten packages of coffee a couple months ago and did not reconcile the items with the invoice once they came. I realized weeks laters when I went to prepare one of the coffees that I had not yet tried, that two of the items were not included in the shipment. Luckily all I had to do was email the customer service address and they apologized and shipped them to me right away. But they had already taken my money obviously, so if I would have totally forgotten about the two items, like I’m sure a lot of people do, they would have made 20 bucks off of me!