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My Frustrating Tassimo Direct Experience

By JLP | February 11, 2011

My wife has had a Tassimo machine for several years now. She loves it. A couple of years ago, Tassimo redesigned the machines, making them more modern-looking, sleeker, and maybe a tad smaller so that they don’t take up as much counter space. Anyway, her machine is getting pretty old and I have been thinking about replacing it.

The last week or so of January, I received an email from Tassimo Direct regarding a sale on all their machines and two free packages of coffee. The price was pretty good, so I ordered my wife a new machine (the T-65 if you’re interested). I placed the order on January 28. I immediately received a confirmation email. A week goes by…no machine. I log into my account and see that it says, “Shipped the week of 01/01/1900.” Odd. Then I see in a different section that it says that it was shipped via UPS on the day that I logged in to check the status.

So…I let a few more days pass. Still no machine. I log back into my account and see the same thing as before but the “shipped via UPS” has changed to a new date, which just happens to be the date that I logged in again to check the status.

I send customer service an email asking them what is up with their website. This is the response I got back:

We apologize for the inconvenience.

Please be advised that when you see 1/1/1900 that indicates there is an item in your order that is unavailable.

Currently, the T-65 is temporarily unavailable. The system continually updates the ship date in anticipation of the arrival of this product but it has not shipped yet.

What kind of rinky-dink operation is this? They need to spend some money on web development. I’m just glad I didn’t order this as a gift and needed it by a certain date.

Topics: Rant | 6 Comments »

6 Responses to “My Frustrating Tassimo Direct Experience”

  1. Money Beagle Says:
    February 11th, 2011 at 10:25 am

    Wow, sounds like their website hasn’t been updated in a while, like 1996 maybe? That’s pretty bad!

  2. BG Says:
    February 11th, 2011 at 11:02 am

    LOL — it shouldn’t of even allowed you to place an order if they don’t have the item in stock.

    I just used the website, and it allowed me to add the T65 to a cart. This is borderline scam.

  3. Mark Says:
    February 11th, 2011 at 12:17 pm

    Try out the Keurigs :)

  4. Evan Says:
    February 11th, 2011 at 2:59 pm

    That’s absolutely ridiculous. They old on to your cash and maybe in 7 months you’ll have your machine? Wow.

  5. Eric Says:
    February 14th, 2011 at 4:43 pm

    I agree on the Keurigs. I’ve got a Senseo which I love (it is more like espresso than any of the ‘quickie’ machines), but my wife insisted on a Keurig and I’ve got to agree the ease of use is pretty awesome — and the coffee is good too!

    Too bad the website is so poor.

  6. Holly Says:
    April 28th, 2011 at 1:42 pm

    Their website is extremely poor when it comes to the My Account part. It doesn’t even let you review previous orders; only ones that are currently pending shipment. Also, if you order anything from them, make sure you triple check that you received everything once the shipment comes. I ordered about ten packages of coffee a couple months ago and did not reconcile the items with the invoice once they came. I realized weeks laters when I went to prepare one of the coffees that I had not yet tried, that two of the items were not included in the shipment. Luckily all I had to do was email the customer service address and they apologized and shipped them to me right away. But they had already taken my money obviously, so if I would have totally forgotten about the two items, like I’m sure a lot of people do, they would have made 20 bucks off of me!