I have been an HP customer for YEARS! We bought our first HP product in the Fall of 2000. I have since purchased THREE HP laptops and an HP Officejet. My first laptop from HP was a dv8000 purchased in 2006. It has been an AWESOME laptop. I love it.
My other two laptops I cannot say the same for. They have both turned out to be pieces of crap!
Here’s what happened.
The second laptopa Pavilion dv2415nrwas purchased in July, 2007. We owned it about a year or so when one day, we went to turn it on and the screen would not light up. The computer acted like it was booting up but the screen would do nothing. The indicator lights came on and everything.
I took into Best Buy and the tech told me that I needed a new motherboard and that the repair would cost $400! I paid $800 for the computer! I told him no and brought it home and put in the closet.
Then, like an idiot, I went and bought ANOTHER HP. This time I purchased a Pavilion dv4 model. I don’t know the exact date of the purchase, but I would say it was around a year ago. Anyway, it ran fine until last week, we went to turn it on and it did the exact same thing the other Pavilion did!
Well, that made me curious so I did a search on HP computer issues and found this website, which detailed the issues I was having. I found out that the dv2000 was listed but the newer computer was not. So I called HP’s customer service number (1-866-671-7362) and spoke with a service rep.
She told me that there were issues with the dv2000/dv6000/dv9000 and Compaq Presario V3000/V6000 series notebook PCs. The issue had something to do with the AMD processor and the video card. I’m not exactly sure. But, the bottom line was that my computer was out of warranty&151;even with the additional warranty that was extended to these particular laptops.
I was not happy.
I told the lady that I wasn’t aware that there was a mass issue with these computers until the SECOND computer had the same issue. Only then did I do research to find out that I wasn’t the only one having problems. I also told her that I had been a loyal HP customer and that I had a 3.5-year old computer that I paid $1,200 for, a $500 Officejet, and now $1,600 worth of USELESS PIECES OF CRAP.
She said, “Unfortunately, I don’t have the means to change your purchase date.”
I hung up. I’m so frustrated.
I can promise you this: unless this issue gets resolved, I will NEVER buy another HP product again. NEVER! I will also not let this rest.
If you have had this issue, PLEASE LEAVE A COMMENT.
UPDATE: Looks like there’s a class action lawsuit about this issue: